5 Replies Latest reply: Feb 8, 2008 2:45 AM by youngyoyi
colby jay Level 1 Level 1
i had been up all night trying to figure out why my iphone will not restore. i try to upgrade to 1.1.3. when i did it stopped abruptly and stated that i needed to restore my iphone. i proceeded to do such. then i was notified that there was a problem restoring..i need help.

Windows XP
  • jia10 Level 4 Level 4
    Try getting it into DFU mode:

    Step 1. Turn off your iPhone.
    Step 2. Hold down the power and home button.
    Step 3. When you see the Apple logo, release the power button but continue holding the home button down.
    Step 4. Open iTunes and wait for it to tell you that its in restore mode.

    Hope this helps.
  • colby jay Level 1 Level 1
    i have did exactly what told me..but it doesnt work..it restores all theway to the end but at the end it saysunknown error ocurred. it *****. on my phone is the symbol "plug into itunes". its like its not recongizing it.
  • Sk8baker51 Level 1 Level 1
    I tried to restore my iPhone and when i tried to put it into recovory mode the restore picture( USB and iTunes logo) apeared in the backround but at the bottom of the screen the slide for emergency apeared and now my itunes wont recognize it. it says that there is a syncing error and to disconnect and try again. I do so and the same message pops up. I think i just need to get it into recovery mode but the "slide for emergency" won't go away.
    Any Suggestions?
  • RodLasVegas Level 1 Level 1
    I am having the same problem myself. Please help us out with this matter.
  • youngyoyi Level 1 Level 1
    well i was going to say the same thing as the last comment but it does not work either way what u can also try is trun off the phone connect it to the computer with the phone off n let it turn on by itself from the computer ones it turns by itself c if itunes opens if it doesnt then open it urself n look for ur iphone click on ur phone n if it still doesnt say restore then i advise u to call apple care or support most likely they will give u a new phone if u have warranty