USB Flash Drive Disk is full error message

A Helpful hint when using USB Flash drives and OS X (or Windows XP for that matter).

Mac OS X may show a "Disk is full" error message when moving or copying files to the root level of a USB Flash drive (also referred to as jump drives or thumb drives), even though the Get Info window for the drive shows there is plenty of space on the drive. This error message is not restricted to OS X alone. A similar error is also generated in Windows.

The problem seems to be the MS-DOS filesystem (more exactly, the FAT filesystem) used by USB Flash drive makers.

There is a limit to the number of files that can be stored at the root level (i.e., not within a directory) on the USB Flash Drive.

On Mac OS X (10.3.9 is what I tested with) the error message the Finder displays is: "The operation cannot be completed because the disk is full."

I repeated the same experiment on Windows XP with the same results.
On Windows XP, I get the error message:
"Cannot copy <filename without extension>: The directory or file cannot be created."

Regardless of Operating System, what these two cryptic error messages are not telling you is how to resolve the fact that there is obviously more space on the drive, but you can't place more files on it.

The problem is that the root directory of the USB drive can only hold a limited number of files. If you create a folder at the top level of the drive, you can place MANY more files inside this new folder.

For example, on my Mac, I wasn't able to add more than 121 files to the top level of the USB Flash drive. If I created a folder on the drive, then I could drop more than 350 files onto the drive (and I never got the Disk is full error message).

On Windows XP, the limit was higher. I was able to copy 256 files onto the USB Flash drive before getting the error message. I don't know why the number of files I could copy to the root level of the drive was different between Windows XP and Mac OS X, but creating a folder at the root level and adding files to the folder worked the same.

Hope this helps someone. Please pass this message on to other users of USB thumb drives since the error messages from the Operating Systems don't tell you how to get around the issue.

Dave Paules

Posted on Aug 16, 2005 7:01 PM

Reply
9 replies

Sep 13, 2005 12:36 AM in response to David Paules

Hi,
Not sure if I should be posting here or not but yours was the only message which came up after a search of 'USB drive'.

I have a 4GB Sony Microvault USB thumb drive which is not recognised on my Powerbook G4 (OS 10.3.3).

It works fine on a Windows XP pc and is supposedly plug n play on both PC and Mac. Sony support seemed to suggest it was a USB conflict.

Any suggestions on how to resolve this issue? Thanks.

Sep 13, 2005 8:25 AM in response to cybercatz

First and foremost, I would upgrade your powerbook to the latest Panther release, 10.3.9 via the updates. Update 10.3.4, 10.3.5, and 10.3.6 all contain the following bug fix statement: "additional FireWire audio and USB device compatibility"

If no version of Panther can see the USB drive, then I don't know what to say other than to file a bugreport with Apple at http://bugreporter.apple.com

Sep 19, 2005 8:03 AM in response to cybercatz

Cybercatz, according to your first post, you are already running Panther (OS 10.3.3). Apple has provided more updates to Panther that are free and include security fixes, application fixes, and device compatibility fixes.

You can download the OS updates for Panther for free. Open your System Preferences and click on Software Update. The updates that are compatible with your system will be shown. Select the OS updates and security updates and then click the install button. The updates will be downloaded, unpackaged, and installed. You may need to reboot after this process is done. The Software Update program will tell you this (there is a special icon for updates that require a reboot after they are installed. Plus when you click install, Software Update will tell you if you will need to reboot due to which updates you have chosen to install).

If by chance, you meant to say that you are running Jaguar (10.2.3) and you mistyped the OS numeric version, then I need to correct you on the price of the upgrade. Single use licenses of Panther are only $64.99 at Other World Computing http://eshop.macsales.com/shop/software/

I can't find family packs for Panther, but they should cost less than Family Packs for Tiger (10.4) which I saw on Amazon.com for $181.99

Try the free OS updates then post your results here.

Sep 20, 2005 10:19 AM in response to cybercatz

Due to the differences in file limits (see my original post) able to exist on these drives at the top level between Windows and Mac computers, I'd use your Windows system to do a simple test.

Take everything off your USB drive. Save it to your windows machine.
Then ensure the drive is formatted in MS-DOS format (or FAT, FAT16, or FAT32..they basically all mean the same thing: Mac's should be able to recognize the drive). Check this by Right-clicking on the drive in Windows Explorer and choosing Properties.

My 256MB drive's properties window has a line
Type: Removable Disk
File system: FAT

Then plug the drive into the Mac's USB port (don't use the keyboard's ports or ports on a USB hub, use ports on the back of the Mac itself).

If Panther's Disk Utility application cannot see the drive, then there's something funky and I'd file a bug report with Apple using the bugreporter site, http://bugreporter.apple.com
You have to create a new account, but it's totally free.

Unfortunately, I know Apple's response will be "test this on Tiger" since Apple typically drops all support of previous OS versions except for Security issues. Don't go buy Tiger just to test this. Visit an Apple Retail Store and try it on one of their systems first. That's what I did when I got the same response. BTW, Tiger wasn't any better dealing with my original issue than Panther was, so don't hold your breath.

Oct 10, 2005 7:33 AM in response to David Paules

David, I just wanted to let you know that your message saved me a bit of frustration just now. I was pulling my hair out for an hour or so over this very issue until I checked these forums. Thanks! By the way, I just ran into this in 10.4.2 with around 120 files (your number of 121 was likely accurate for me), so it looks like not much has changed in Tiger. Thanks again!

Oct 10, 2005 7:43 AM in response to David Paules

David, I just wanted to let you know that your message saved me a bit of frustration just now. I was pulling my hair out for an hour or so over this very issue until I checked these forums. Thanks! By the way, I just ran into this in 10.4.2 with around 120 files (your number of 121 was likely accurate for me), so it looks like not much has changed in Tiger. Thanks again!

Oct 10, 2005 7:45 AM in response to David Paules

David, I just wanted to let you know that your message saved me a bit of frustration just now. I was pulling my hair out for an hour or so over this very issue until I checked these forums. Thanks! By the way, I just ran into this in 10.4.2 with around 120 files (your number of 121 was likely accurate for me), so it looks like not much has changed in Tiger. Thanks again!

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USB Flash Drive Disk is full error message

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