Outlook won't shut down properly

I enjoy my new iPhone G3 but this Outlook 2007 file corruption is unacceptable. At first I thought it was Mobileme but it is as people on this discussion say - the addin. Just today, Outlook has complianed 5 times that it was not closed properly and the OST file corrupted. Even if there was a sequence of events we could follow to work around but I am seeing NOTHING on the subject.

I'm having the same/similar problem, though no file corruption to date (fingers crossed). Using Outlook 2003 with iTunes 7.7 and synching with iPhone 3G. The add in is preventing Outlook from closing. Outlook.exe keeps running and the process has to be manually ended.

If there isn't a fix soon, the iPhone has to go. I can't continue risking damage to my pst file and also, with it running in the background, it sometimes downloads my email off the server before it gets to the iPhone, rendering it useless as an email device. Disabling the add-in works, but then I can't synch.

If you disable the add-in you can't sync. Is that correct? If so it is about time Apple fixed this.

Until I read this thread I did not know that it was iTunes that was not allowing Outlook to shut down properly. It happens with me all the time. I had assumed it was a Vista issue. I will have to live with it, but it is most annoying.

I’ve had the same problem with shut down of Outlook after upgrading to the latest version of iTunes. I tried all the above recommended solutions and they only worked a few times. After opening and shutting Outlook a few times I was left with multiple references under the processes tab in task manager and Outlook unable to start-up.

Then I unchecked all references to I-Tunes and Quicktime in the start-up folder and this seemed to help for a day but the problem is back again.

When I completely un-install I-Tunes the problem is gone.

In addition to this problem I started having Windows Media Player Codec problems that seem to coincide with I-Tunes. Now I can’t play media files with .wmp extensions using Windows Media Player. All other functions of WMP work fine for now.

Any suggestions?

Gater-1

I've had this problem with Outlook 2003 and iTunes for quite a while now. My solution was to disable the COM add-in (every time iTunes was upgraded) because I didn't use the contacts/calendar sync. Now, I guess I can no longer do that because I am using an iPhone.

Besides Outlook not closing, I have also seen the messages about mail folder corruption. Will Apple fix this issue? It is very annoying.

Since Apple has not come up with a fix yet and I'm tired of changing the settings in Outlook each time I want to sync, I stumbled upon another workaround. It appears that all "Office" programs such as Word and Excel have the same problem of not shutting down. However, only 1 will remain open so if you run Word and shut it down, it will still run in the background. Outlook will now start and shut down properly. This works well for me as Word does not check for e-mails, etc. while running. If you have limited speed on your computer, this may result in it running slower but it doesn't seem to affect mine. Hope this works for everyone else.

Hi there
same problem Outlook 2007, Windows XP, itune 8.0. We use Exchange sync, and have disabled the apple add in's -- still the same symptom. Our next course will be to remove itunes unless someone has a fix for this...

let me know
thanks
Chris

Hi:
Found a website called www.daveswebsite.com where you can purchase an addin for Outlook called "Shutdown Addin" that solves this problem. Costs $5 US, but it is worth it IMO. This problem occurs in Outlook 2003 and 2007, and is not exclusive to iTunes. Some versions of ActiveSync also cause this.

Hope this helps you.

Merrill

I'd tend to agree with you Razor, IF the problem was actually caused by Apple's software. It looks to me that the flaw is likely to be the way Outlook handles addins - the same problem is caused by other addins. Several antispam programs have the same effect on Outlook, for instance. Possibly the documentation for addins to Outlook is faulty or incorrect.

Also, I've noticed that this problem does not occur on my Vista system, only on the one running XP with Outlook 2003. And, Norton Antispam, which caused the problem on the XP system does not with the Vista system.