Entourage 2004 won't retrieve email

Sounds more like a server setting, or an ISP problem. Who's your ISP? I know ATT, for instance, has problems frequently with their mail server security settings: they've purchased a number of other companies, and people using their old address find they can't receive mail with the new ATT server. It just seems to start randomly when ATT migrates your account. ATT will give you what they consider to be the correct security settings, but they don't work. The only way to make it work is to insist they give you alternate settings. If you're not with AT&T it might still be a similar issue.

Message was edited by: Jon Fraze

Your ISP may be correct, but my experience is that they will insist they're not at fault when it really is a problem they created. Using webmail wouldn't prove anything. If they had migrated your account to a new server or changed your security settings, you would be able to see all your mail via webmail since it doesn't require account settings. Their server is probably working fine. The main problem would probably be in your account settings, which might no longer work due to something they changed on their end. You'd specifically need to make sure that your default port, secure connection and authentication settings are correct and match their current requirements.

This may not have anything to do with it in your case, but the symptoms you describe are identical to what's happened with my ISP, twice. In one case I resolved it by getting the new, correct settings from the ISP. In the other case, they couldn't make it work at all, so had me go back to the old settings and continue to use their older, un-migrated server. It just took a bit of talking back-and-forth to get them to admit they needed to do something. Customer service personnel typically work from a source script, and are graded by how quickly they can get you off the line. They're often not motivated to spend the time it takes to get a solution unless you insist.