User profile for user: Peter-Erik van Riet
Peter-Erik van Riet Author
User level: Level 1
5 points

Retrospect quits unexpectedly on a Xserve 2 x 2.8 Ghz Quad-Core

Products:

xserver 2 x 2.8 Ghz Quad-Core Intel Xeon 4 Gb Memmory
3 x 750 Gb HD in RAID 5 mode (internal)
System version 10.5.1 (latest)

HP StorageWorks Ultrium 1840

Retrospect Server 6.1 version 6.1.138 Serial .................


Yesterday I install this by customer on location. Maken 9 scripts in Retrospect, started some scripts works perfect.
This morning i get a error that there was a problem with Retrospect (due to powerfailure or something else)). When I started the script from yesterdayevening it quits unexpectedly. Every script quits unexpectedly.(I repair all permissions) First reboot it quits unexpectedly. I make a new script and save it as a backupfile on the HD it quits unexpectedly. I unstall everything remove pref files, reboot, zap pram install everything again and when i select the Macintosh HD in Sources and then click on subvolume it also quits unexpectedly also the scripts. what to do (i notice that Retrospect is still a PowerPC version an not intel version when i do apple-info?)

Xserve 2 x 2.8 Ghz Quad-Core, Mac OS X (10.5.1)

Posted on Feb 7, 2008 2:19 AM

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13 replies
User profile for user: Antonio Rocco
Antonio Rocco
User level: Level 6
12,404 points

Feb 7, 2008 5:20 AM in response to Peter-Erik van Riet

Hi

Any clues in the system.log? You can view this in either Server Admin > Logs or Console > Applications/Utilities.

There is no Intel specific version of Retrospect as far as I know. The version that is available should work for both types of processors. Perhaps your issue is related to Time Machine? If you have configured Leopard Server in any other mode other than Advanced then I think you are going to have problems with Retrospect.

http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=9628&r=3.780764E-02

There is also the ACL issue you have to take into account:

http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=8117&r=0.5548517

The fact you have 6.1.138 installed means that you are probably aware of the it. Please excuse me if this is something you already know.

Hope this helps, Tony
Reply
User profile for user: Peter-Erik van Riet
Peter-Erik van Riet Author
User level: Level 1
5 points

Feb 7, 2008 5:47 AM in response to Antonio Rocco

System log:

Process: Retrospect [3923]
Path: /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retr ospect
Identifier: Retrospect
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [1]

Date/Time: 2008-02-07 14:35:09.993 +0100
OS Version: Mac OS X Server 10.5.1 (9B2117)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000342000
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb81602f9 CallPPCFunctionAtAddressInt + 25769
1 translate 0xb816cdf4 CallPPCFunctionAtAddressInt + 77732
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813c9e9 spin lockwrapper + 1981

Thread 1:
0 ??? 0x800bb8e6 0 + 2148251878
1 ??? 0x800c30dc 0 + 2148282588
2 translate 0xb818b69a CallPPCFunctionAtAddressInt + 202826
3 ??? 0x800ec075 0 + 2148450421
4 ??? 0x800ebf32 0 + 2148450098

Thread 2:
0 translate 0xb8152ad4 spin lockwrapper + 92328
1 translate 0xb8167d9e CallPPCFunctionAtAddressInt + 57166
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813d2cf spin lockwrapper + 4259

Thread 3:
0 translate 0xb8152bc4 spin lockwrapper + 92568
1 translate 0xb816c7f5 CallPPCFunctionAtAddressInt + 76197
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813d2cf spin lockwrapper + 4259

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00010000 ebx: 0xb816019c ecx: 0x001f81e0 edx: 0x00341ffc
edi: 0x00341fd0 esi: 0x00341ff0 ebp: 0xb7fff968 esp: 0xb7fff930
ss: 0x0000001f efl: 0x00010212 eip: 0xb81602f9 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00342000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 20.44
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retr ospect
Exception: EXC BADACCESS (0x0001)

Thread 0: Crashed (0xb7fff930, 0xb81602f9)
0x9177753c: /usr/lib/libSystem.B.dylib : _statx1 + 52
0x9177775c: /usr/lib/libSystem.B.dylib : statxnp$INODE64 + 64
0x91725be4: /usr/lib/libSystem.B.dylib : acl_getfile1 + 100
0x853c502c: No symbol
0x853c5350: No symbol
0x85367708: No symbol
0x85368254: No symbol
0x852c51d0: No symbol
0x850fdd14: No symbol
0x852c1c18: No symbol
0x850fdd14: No symbol
0x850fe69c: No symbol
0x850fdd14: No symbol
0x8511937c: No symbol
0x85119d20: No symbol
0x850fdd14: No symbol
0x850cf718: No symbol
0x85150e34: No symbol
0x851238a4: No symbol
0x85123aa0: No symbol
0x8515131c: No symbol
0x85119d94: No symbol
0x850fdd14: No symbol
0x852bd0d8: No symbol
0x850fdd14: No symbol
0x8510b274: No symbol
0x850fdd14: No symbol
0x85224674: No symbol
0x8522380c: No symbol
0x850cf300: No symbol
0x850fdd14: No symbol
0x850dc67c: No symbol
0x850dc6c0: No symbol
0x850fdd14: No symbol
0x85100804: No symbol
0x850fdd14: No symbol
0x85150a0c: No symbol
0x850fdd14: No symbol
0x85151968: No symbol
0x850ead5c: No symbol
0x851238a4: No symbol
0x85123aa0: No symbol
0x850eb248: No symbol
0x851511b4: No symbol
0x851238a4: No symbol
0x85123aa0: No symbol
0x85151370: No symbol
0x852248e0: No symbol
0x850fdd14: No symbol
0x851651b4: No symbol
0x850fdd14: No symbol
0x85165f2c: No symbol
0x850cf300: No symbol
0x850fdd14: No symbol
0x850dcd84: No symbol
0x850fdd14: No symbol
0x8512394c: No symbol
0x85123aa0: No symbol
0x850eb248: No symbol
0x851511b4: No symbol
0x851238a4: No symbol
0x85123aa0: No symbol
0x85151370: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x91777570 ctr: 0x917774f0
r00: 0x00000155 r01: 0xbfffa060 r02: 0xa01f1a8c r03: 0xbfffa388
r04: 0xbfffa15c r05: 0x001f81e0 r06: 0xbfffa09c r07: 0x001fdf83
r08: 0x00000040 r09: 0x00000001 r10: 0x0000007f r11: 0xa01efda0
r12: 0x917774f0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0x00000000 r21: 0x564d6b53 r22: 0xffffffff r23: 0x00000001
r24: 0x001f7f20 r25: 0xbfffa09c r26: 0x0000000c r27: 0xbfffa138
r28: 0xbfffa15c r29: 0x917774f0 r30: 0x000001ac r31: 0x9177772c

Thread 1: (0xb009ad68, 0xb8152ad4)
0x007afe34: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : BSDwatchevent + 44
0x007b4fb8: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : _CarbonSelectThreadFunc + 204
0x9172239c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x007afea0 ctr: 0x916e69ec
r00: 0x00000000 r01: 0xf0080d60 r02: 0x007cd010 r03: 0x000000e8
r04: 0xf0080e34 r05: 0x00000000 r06: 0x00000000 r07: 0x01000000
r08: 0x00000000 r09: 0x01000000 r10: 0x00000000 r11: 0x007cd42c
r12: 0x916e69ec r13: 0x007cd010 r14: 0x00000000 r15: 0x007cd010
r16: 0x007cd008 r17: 0xf0080e18 r18: 0x007d4efc r19: 0xf0080e0c
r20: 0xf0080dfc r21: 0xf0080e08 r22: 0xf0080e34 r23: 0x00000000
r24: 0x007d4efc r25: 0x007cd010 r26: 0x00000000 r27: 0xf0080e04
r28: 0xf0080e34 r29: 0x00000000 r30: 0x007cd010 r31: 0x007b4efc

Thread 2: (0xb011cd38, 0xb8152bc4)
0x916d3e60: /usr/lib/libSystem.B.dylib : _pthread_condwait + 1260
0x007b104c: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : _CarbonOperationThreadFunc + 136
0x9172239c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x916d3fa4 ctr: 0x9169bcdc
r00: 0x0000014e r01: 0xf0101a50 r02: 0xf0101a90 r03: 0x00006003
r04: 0x00006103 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x00000001 r10: 0xfffffe3f r11: 0xa01f0898
r12: 0x9169bcdc r13: 0xf0101b28 r14: 0xf0101b24 r15: 0xf0101b20
r16: 0xf0101b1c r17: 0xf0101b18 r18: 0xf0101ce8 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa01f3988
r28: 0x0017a6f0 r29: 0x00867800 r30: 0x0017a698 r31: 0x916d3988




No time machine working at all.

Server setup in Advanced mode.

Any help/tips are welcome.

Thanks
Reply
User profile for user: Camelot
Camelot
User level: Level 9
58,569 points

Feb 7, 2008 9:02 AM in response to Peter-Erik van Riet

Remove Retrospect immediately.

It is terribly unstable in server environments. There are numerous reports of problems with it.

Additionally (or maybe, crucially), the line from the log speaks volumes:

Code Type: PPC (Translated)


This means that you are not running an Intel-native version of the program (if there even is one). As a result everything it does it having to be translated on the fly from PPC code to Intel code. This adds significant overhead and may be the root of your problem.

I don't know if Retrospect has an Intel version. If they don't that's more reason not to use their software. If they haven't issued an Intel-native program after 2-years of Apple shipping Intel-based Macs.

Indeed, a quick dig on their knowledgebase reveals:

The current version of Retrospect for Macintosh uses the Rosetta translation for compatibility with the Intel Macs. We do plan to release a Universal Binary version of Retrospect in the future. To receive updated information on Retrospect support for Intel Mac's please subscribe to the following mailing list:


IMHO this is not an acceptable statement for what used to be a premier software package for the Mac, and certainly not one that gives me any faith in the product. Would you trust your data to it?
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User profile for user: Flurin von Planta
Flurin von Planta
User level: Level 1
0 points

Feb 12, 2008 8:28 AM in response to Peter-Erik van Riet

Encountered the same problem on an Xserve 2x2Ghz Xeon with OSX Server 10.4.11 and Retrospect 6.1.138. And this all of a sudden, after having worked flawlessly for the last 10 months.

More annoying was the fact that OSX server apparently got corrupted. After a restart, OSX Server rebooted in Darwin only. Underneath, the server was working and accessible with Server Admin, but no more GUI on the attached screen.

My conclusion for the time being and reluctantly, after having worked with Retrospect for the last 12 years: Hands off Retrospect until an universal version will be on the market.
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User profile for user: Camelot
Camelot
User level: Level 9
58,569 points

Mar 2, 2008 11:09 AM in response to William Martin1

If you are saying Retrospect is no good then what is?!


There are numerous alternatives.

BRU - http://www.tolisgroup.com/
Time Navigator - http://www.atempo.com/
NetVault - http://www.bakbone.com/

Personally I use NetVault, but I'm also running a multi-platform environment, so its cross-platform nature and remote administration are more important to me than they would be for other users. It's overkill for backing up a single server.

In any case I'd recommend any of these over Retrospect.
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User profile for user: Scott Howe
Scott Howe
User level: Level 1
125 points

Mar 4, 2008 7:49 AM in response to Camelot

I'm so glad I saw this thread...I'm looking for a single server backup solution for the sole XServe I support in a mostly Windows environment. From what I can tell there's no way to include the XServe using our current software (Backup Exec) and would desperately like to find a cost effective solution to this dilemma. Would anyone care to share with me the full specs of their configs so I can put some pricing together and go sell it to the boss?

Thanks!
Reply
User profile for user: Björn Binroth
Björn Binroth
User level: Level 1
0 points

Mar 5, 2008 2:17 PM in response to Peter-Erik van Riet

Coming soon...
http://www.emcinsignia.com/products/smb/retrospectxformac



Retrospect X planned features
http://www.emcinsignia.com/assets/dsretroxen.pdf


Retrospect compared to Time Machine
http://www.emcinsignia.com/assets/dsretrovstmen.pdf


Retrospect for Macintosh Video Tutorials
http://www.emcinsignia.com/supportupdates/macvideo/



- FINALLY Universal Binary !!
- New user interface with a remote management console !!
- Multiple drives & multiple executions
- Email notifications
- Customized reporting
- Disk-to-disk-to-tape backups
- Bare metal restore
- AES encryption
- Automatic grooming of disk backups
- Synthetic full backups



What do you think?
In my opinion it sounds good but the question is when will it be available and is the Intel version stable.
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Retrospect quits unexpectedly on a Xserve 2 x 2.8 Ghz Quad-Core

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