4 Replies Latest reply: Oct 26, 2005 9:27 PM by Rothrock
Mandy Johnson Level 1 Level 1 (65 points)
Hello,

has anyone ever encounered this error when trying to open TIFF file?:

could not complete your request because of a problem parsing the TIFF file

Someone else has scanned these pics for me, some will open when others will not. Any suggestions??

Thank you,
Mandy
  • Donald Morgan Level 6 Level 6 (12,760 points)
    Mandy,
    What are you trying to open a TIFF file with.
    If by chance they are being sent as e-mail you might have them sent as .jpg
    or .tiff this will normally allow them to be opened. If they are being sent in e-mail they have to be (period, and lower case) otherwise they will not be sent correctly or open either.
    My quess is they were sent to you incorrect.
    Cheers...Don
  • Mandy Johnson Level 1 Level 1 (65 points)
    Hi Don,

    None of my images were sent via email. I have about 100 photos on a memory stick, all from the same source. They are all scanned photos saved with .tif extension. Most of them I can open (using Adobe Photoshop) execpt for the 20-30 problem photos giving me the error message:
    "could not complete request because of a problem parsing the TIFF file"

    Thanks,
    Mandy
  • Donald Morgan Level 6 Level 6 (12,760 points)
    The only time I have ever encountered a problem like this is when the Tiff file was generated from a photo that was a different format before and was not saved as a Tiff.
    Or when it was generated by other than the program you use and was generated by another and then not recognised by Photoshop...Don
  • Rothrock Level 4 Level 4 (1,450 points)
    I had a very similar problem recently. Evidently there are at least two different types of TIFFs. Photoshop doesn't support YCrCb TIFF format. Don't ask me how a photo taken with a digital camera suddenly changes to a YCrCb, but it happened.

    My solution was to open with Graphic Converter and resave to a new file name.

    Here is a link to the thread in the adobe forums.

    http://www.adobeforums.com/cgi-bin/webx?13@@.3bbc8a40/2