Trying to upgrade to Studio 2! Help!

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Level 1

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Trying to upgrade to Studio 2! Help!

Hello... I am just trying to upgrade my FCP Studio to Studio 2. It keeps asking for original software serial number. I cannot find it anywhere, a FORMER employee had reign over all our software. Tried to find original discs and/or install book for #. How can I recover the original serial number??? I tried the serials from the individual apps (i.e FCP, DVD SP, etc.) those do not work. HELP!
Kevin

g5, Mac OS X (10.5), FCP Studio, iDvd, iphoto, etc

Posted on Feb 11, 2008 12:30 PM

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Answer 1

RedTruck

Level 4

2,145 points

Feb 11, 2008 12:50 PM in response to video guy 77

If you haven;t actually made it to the install mode yet, you could launch the previous version of FCP and take a screen capture (cmd-shft-4, drag around object) of the splash screen while it is loading. It will have the current serial on it.

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Answer 2

video guy 77 Author

Level 1

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Feb 11, 2008 1:18 PM in response to RedTruck

THanks Matthew... I have tried that, using the SN's of FCP and other apps within the original Studio bundle... no go. I am just not sure what SN it's looking for. Just spent 1HR 6 mins on hold with Apple Support...Ridiculous... I hand to hang up. Any other ideas?

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Answer 3

David S.

Level 7

20,630 points

Feb 11, 2008 1:41 PM in response to video guy 77

What upgrade path did you take?

In other words, are you upgrading from Final Cut Studio which runs $499.00

Or are you upgrading from Final Cut Pro or Production Suite which runs $699.00.

If you have chosen the wrong upgrade, then the previous serial number won't work.

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Answer 4

video guy 77 Author

Level 1

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Feb 11, 2008 3:36 PM in response to David S.

Hi David... I have purchased the $499 upgrade for FC Studio, that was purchased in 2005. I didn't realize their was 2 different types of upgrades. I am sure I bought the right one. I wish there was some other way to retrieve the SN. Waiting for Apple support takes eons. Thanks for your response!
Kevin

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Answer 5

David S.

Level 7

20,630 points

Feb 11, 2008 3:38 PM in response to video guy 77

Which package did you upgrade from?

That information would eliminate a lot of issues.

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Answer 6

Feb 11, 2008 3:58 PM in response to video guy 77

Look for the booklet titled "Installing Your Software" from the old package. That's where the serial numbers were originally located. If you can't find them, you may have to resort to contacting your ex-employee ... or if the software was registered properly, you cloud call Apple and see if they can provide help with the old serial numbers.

-DH

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Answer 7

video guy 77 Author

Level 1

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Feb 11, 2008 4:24 PM in response to David Harbsmeier

My problem is we cannot find the booklet mentioned that would have the SN in it. The fellow employee was fired and extremely bitter so I cannot expect much help from him. It was the first version of Final Cut Studio... and I purchased Final Cut Studio 2 (upgrade). He should have registered when first purchased, but no way of knowing since it is impossible to get through to Apple Support to check. I was hoping there might be a file hidden somewhere within the program I could access to gain the SN.
This is a pain!
Thanks for all your advice so far!

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