iTunes does not recognize iPhone

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Level 1

4 points

iTunes does not recognize iPhone

Everything was fine until I finally upgraded to OS 10.5.1. Now iTunes does not recognize the phone and will not sync. I have tried all the recommendations from apple support, but no luck. Does anyone else have any other suggestions. It has almost been a week since my last sync, so too much info to loose.

Mac Book Pro, Mac OS X (10.5.1)

Posted on Feb 11, 2008 10:14 PM

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Answer 1

Best reply

Earless Puppy

Level 4

1,905 points

Feb 11, 2008 10:20 PM in response to shula

If iTunes does not recognize your iPhone when it is attached via USB, there are a number of potential fixes.

Delete then re-install iTunes Delete the following files:

The iTunes application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
then re-download the latest version of iTunes.

Check the USB port Make sure that your iPhone is connected to a normally powered USB 2.0 port. If you’re using a hub, try connecting the iPhone directly to the computer or vice versa. Also try switching ports.

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Answer 2

Pmatute

Level 1

0 points

Feb 11, 2008 10:28 PM in response to shula

Go to your finder-applications-Isync. In isync reset your Isync history and your problem with itunes should be solved. 🙂

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Answer 3

shula Author

Level 1

4 points

Feb 12, 2008 9:18 AM in response to Earless Puppy

I am using a 2.0 hub, but you're right it probably is iTunes something must have happened when upgrading. I did connect my iPod and did upgrades etc. without a problem. It makes me wonder if it could be a phone problem. I will try to reinstall 7.6. Thanks for the help.

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Answer 4

shula Author

Level 1

4 points

Feb 12, 2008 9:19 AM in response to Pmatute

Thanks for the suggestion, I will try and hope it works.

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