4 Replies Latest reply: Feb 12, 2008 9:19 AM by shula
shula Level 1 Level 1 (0 points)
Everything was fine until I finally upgraded to OS 10.5.1. Now iTunes does not recognize the phone and will not sync. I have tried all the recommendations from apple support, but no luck. Does anyone else have any other suggestions. It has almost been a week since my last sync, so too much info to loose.

Mac Book Pro, Mac OS X (10.5.1)
  • 1. Re: iTunes does not recognize iPhone
    Earless Puppy Level 4 Level 4 (1,905 points)
    If iTunes does not recognize your iPhone when it is attached via USB, there are a number of potential fixes.

    Delete then re-install iTunes Delete the following files:

    The iTunes application (located in /Applications)
    com.apple.iTunes.plist (from ~/Library/Preferences)
    iTunes.pkg (from /Library/Receipts)
    iTunesX.pkg (from /Library/Receipts)
    then re-download the latest version of iTunes.

    Check the USB port Make sure that your iPhone is connected to a normally powered USB 2.0 port. If you’re using a hub, try connecting the iPhone directly to the computer or vice versa. Also try switching ports.
  • 2. Re: iTunes does not recognize iPhone
    Pmatute Level 1 Level 1 (0 points)
    Go to your finder-applications-Isync. In isync reset your Isync history and your problem with itunes should be solved.
  • 3. Re: iTunes does not recognize iPhone
    shula Level 1 Level 1 (0 points)
    I am using a 2.0 hub, but you're right it probably is iTunes something must have happened when upgrading. I did connect my iPod and did upgrades etc. without a problem. It makes me wonder if it could be a phone problem. I will try to reinstall 7.6. Thanks for the help.
  • 4. Re: iTunes does not recognize iPhone
    shula Level 1 Level 1 (0 points)
    Thanks for the suggestion, I will try and hope it works.