11 Replies Latest reply: Mar 25, 2008 12:25 PM by rohmr
rqueen Level 1 Level 1 (80 points)
I get an error message when trying to access my Wacom tablet's preferences under System Preferences: "A USB tablet was not found when the system started"; but, the tablet IS listed in the system profiler under USB with the tablet model and maker correctly identified.

I downloaded the most current (redundant?) driver from Wacom's site but no-go. Anyone else having a similar problem?

Dual 2 GHz G5, 17" MacBook Pro, MacMini, Mac OS X (10.5.1), Apple 20" Cinema Displays, iPhone, Nano, Apple TV, Airport Extreme/Express
  • christian studer Level 4 Level 4 (2,470 points)
    No, sorry, my Wacom Intuos II works fine with the newest drivers in 10.5.2.

    Some random thoughts: Did you try different USB-ports? Did you unplug it, remove the drivers and preferences, restart your computer and then try it again? Are there any related messages listed in the Console.app?
  • Glyn Williams1 Level 4 Level 4 (1,015 points)
    Yeah, I am having the same problem with my Wacom tablet and 10.5.2

    Console is spitting up the same message once every second:

    12/02/2008 09:32:35 com.wacom.wacomtablet[949] TabletDriver[949]: Tearing down timeout callback
    12/02/2008 09:32:35 com.apple.launchd[183] (com.wacom.wacomtablet) Throttling respawn: Will start in 2 seconds
    12/02/2008 09:32:37 com.wacom.wacomtablet[950] TabletDriver[950]: Env RUNWITHLAUNCHD is set to 1
    12/02/2008 09:32:37 TabletDriver[950] Error [0x301] recieved starting driver: setting up timeout callback
    12/02/2008 09:32:37 TabletDriver[950] Tearing down timeout callback
    12/02/2008 09:32:37 com.wacom.wacomtablet[950] TabletDriver[950]: Error [0x301] recieved starting driver: setting up timeout callback
    12/02/2008 09:32:37 com.wacom.wacomtablet[950] TabletDriver[950]: Tearing down timeout callback
    12/02/2008 09:32:37 com.apple.launchd[183] (com.wacom.wacomtablet) Throttling respawn: Will start in 2 seconds

    Unplugging & replugging in a different USB port does not work.
    I'll try some stuff and report back.
  • Glyn Williams1 Level 4 Level 4 (1,015 points)
    Ok - progress has been made!

    I tried re-booting with the tablet unplugged and then plugging in.
    That did not work.

    So I removed the software completely. Removed the preferences and then re-installed the latest driver from Wacom.
    The driver immediately crashed. - But the tablet is working.
  • EricDu Level 1 Level 1 (15 points)
    I have the same problem with a Graphire tablet. It works fine when I boot the system, but if the system goes to sleep it becomes unusable (although it still shows in the System Profiler). The only way to get it to work again is to reboot the system.
  • EricDu Level 1 Level 1 (15 points)
    I uninstalled the software and prefs completely and reinstalled it and I still lose the tablet after waking from sleep. I tested it without any Wacom driver installed and it works (in mouse mode) before sleep and does not work on wake up. So I suspect the problem is with Mac OS and not the Wacom driver.
  • Beate De Nijs Level 1 Level 1 (20 points)
    I had the same problems on my new mac pro with 10.5..2 and Intuous 3 this morning
    (I had transferred user via migrationsassistent and was trying /adjusting/testing evertything)

    A new tablet driver installation did not work - at first.

    Then I tried to use the wacom tablet remover program first and then install the latest driver again.
    THAT way it worked fine.
    I can now access the wacom settings via systems preferences as usual.
    Hopefully this will work at your's as well!
  • Jumphog Level 1 Level 1 (0 points)
    Just to say had exactly the same problem on a iMac 24" (2.33GHz) and Intuos3.
    Used the remover, and reinstalled - all working fine now.
  • rqueen Level 1 Level 1 (80 points)
    Yes! That did the trick - uninstall then install drivers. Bravo.
  • m a d r a Level 1 Level 1 (15 points)
    so far, i've never been able to get my wacom to work with any version of leopard. exactly the same symptoms as outlined above. system prefs > wacom tablet doesn't see the tablet and i get the endless

    +Mar 3 14:37:02 Macintosh [0x0-0x1e38a36c].com.wacom.Wacom_TabletDriver[37257]: TabletDriver[37257]: Error [0x309] recieved starting driver: setting up timeout callback+

    errors in the system log. i've tried everything; uninstalling and re-installing the wacom drivers, installing the wacom drivers with the tablet attached, installing the wacom drivers with the tablet not attached, rebooting with the tablet attached, rebooting with the tablet not attached ... and nothing makes any difference.

    on startup, i can move the mouse with the graphics tablet pen up until the login screen appears (presumably when the drivers load?) and then the mouse freezes and can no longer be moved with the tablet. lights on the tablet react (ie. turn from orange to green) when the pen is applied to the tablet, but leopard just won't recognise it at all.

    any other suggestions, apart from uninstalling and re-installing the drivers for the zillionth time?
  • roberta Nitsos Level 1 Level 1 (0 points)
    I transferred everything to my mac pro via migration assistant but I cannot see the wacom graphire 4.90 on my applications. I can see the pen tablet on my preferences. Do you know which wacom graphire drivers I need to install for my mac pro leopard 10.5.2 ? Is it an update to the one I have already or I just download the latest one which is for all wacom graphire pen tablets ?

    thanks
  • rohmr Level 1 Level 1 (0 points)
    I have the same issue. I've followed all advice multiple times for my Intuos (GE) and 10.5.2 still does not see it.

    anyone? help...