HP Laserjet 3020 AIO: Anybody has been able to scan?

Question

HP Laserjet 3020 AIO: Anybody has been able to scan?

Hello, sorry but I am stuck.

Has anybody been able to scan with an HP Laserjet 3020 and Leopard? I think I tried all what came into my mind, but had no success. after installing the HP Laserjet V.8.1.0 package on the HP site, I get the "Instal successful" message, but then after restart the install program does not find my device. I tried all the combinations of software available on the HP site for the Laserjet 3020, but had no success.

Anybody has any tip?

Thanks.

l.

Mac OS X (10.5.2)

Posted on Feb 15, 2008 2:29 AM

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Answer 1

Apr 8, 2008 1:39 AM in response to Merged Content 1

Try to download this from the HP support site (support.hp.com)

hp laserjet and edgeline print driver only for mac os x 10.5

Anyway you can scan setting HP Scan to run under Rosetta.

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Answer 2

Apr 8, 2008 2:16 AM in response to Merged Content 1

With the Laserjet 3015 AIO, which belongs to the same family I did the following. HP does provide new drivers for Laserjet 3050, 3052 a.s.o. With the Leopard upgrade only printing was possible.
I did download the 8.1.0 package,installed it and repaired permissions. After that I did install the new drivers for the Laserjet 3050 AIO. The installer asked me which driver it should install: 3050, 3052 or 3055. I think that the 3052 driver should fit for your 3020 AIO (for the 3015 the 3050 driver should fit). With more frustration than hope I rebooted and... I regained a fully operational device with Leopard. Even the integrated fax is working again.
This could be a workaround because there seems to be no hope that HP will provide new Leopard drivers for those older AIO.

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Answer 3

imyself

Level 1

29 points

Jul 2, 2008 11:32 AM in response to Franz-Peter Scherer1

following all your comments I downloaded the 8.1.0 package again today as well, set HP Scan to run under Rosetta and tried it again. tadaaaa. it worked. at least for me. hope it does for others out there who feel kind of snubbed by HP as well.

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Answer 4

RayRay-7

Level 1

50 points

Jul 23, 2008 7:31 AM in response to imyself

imyself wrote:
following all your comments I downloaded the 8.1.0 package again today as well, set HP Scan to run under Rosetta and tried it again. tadaaaa. it worked. at least for me. hope it does for others out there who feel kind of snubbed by HP as well.
imyself wrote:
following all your comments I downloaded the 8.1.0 package again today as well, set HP Scan to run under Rosetta and tried it again. tadaaaa. it worked. at least for me. hope it does for others out there who feel kind of snubbed by HP as well.

im using a PPC (so no rosetta for me!!) and I've had the same issue with the HP LaserJet 3020, in that the scan function won't work... having used the information from this thread it now works!!!! although can't persuade the HP Scan programme to work, I can however scan using Photoshop Elements 4.0 (file>Import>HP Laserjet Scanner...) YAY!!!

THANKS GUYS!!! 🙂

Oh if anybody else is looking for the install from HP - the one i finally persuaded to work is....

+HP LaserJet 3015/3020/3030/3380 OSX Universal Binary Full Software Solution+
+Type: Software+
+Version: 8.1.0 (15 Jul 2006)+
+Operating System(s): Mac OS X+
+File name: HPLaserJet v8_10.dmg (60 MB)+
+ http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem= ma-42556-1&lang=en&cc=us&idx=1&mode=4&+

imyself - is this the one you got to work??

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Answer 5

Josspeed

Level 1

0 points

Aug 25, 2008 6:01 AM in response to Merged Content 1

following all de coments, I have installed the hp3050 driver (no 3020 driver!!) from hp website and it's works perfect as far I know. The Scan is working ok too.

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Answer 6

Sep 1, 2008 11:43 AM in response to Merged Content 1

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=nl&task Id=110&prodSeriesId=3442750&prodTypeId=18972&objectID=c01509459

On this page there's some info about this issue. Let me know, if this helps.

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Answer 7

Sep 19, 2008 7:28 AM in response to Jpvanzanten

Hello, thanks to you all for the suggestions. I tried with the 3050 installer as well as the 3020 installer. I also tried to follow the suggestions contained in the HP document. In no cases have I been able to see the HP 3020 as a scanner device. Bummer. Using 10.5.5.

l

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Answer 8

unilrn

Level 1

9 points

Sep 19, 2008 9:09 AM in response to Merged Content 1

Ok, I've managed to scan with the standard drivers downloaded from the HP site for HP AIO 3020.

As mentioned above, after installing the software, it doesn't detect the scanner. What i did was I went into Applcation > HP Laserjet AIO folder and clicked on HP all-in-one Setup Assistant. This said it couldn't communicate with the device so it asked for a reset of the communications. I allowed it to reset and thats it, the HP Director software started detecting the scanner.

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Answer 9

Sep 21, 2008 12:03 PM in response to unilrn

Unilrn:

Thanks for your tip. By standard driver, do you mean the "HP LaserJet Mac OS X Installer Print Only Software Solution for v10.2, v10.3.x, v10.4.x, v10.5" (version of Jan 2008), or the "HP LaserJet 3015/3020/3030/3380 OSX Universal Binary Full Software Solution" (version of Jul 2006)?

l.

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Answer 10

Sep 23, 2008 8:01 AM in response to Merged Content 1

Ok, Hello to everybody. Just to let you know: under 10.5.5 i could install the standard AIO software available on the HP site (for the 3020 printer, not for the 3050 printer), I was able to see the scanner and could drive it via the (unfortunately pitiful) HP software. Couldn't use it via the TWAIN interface, but at least, I can scan.

Thanks for everybody's suggestions.

l.

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Answer 11

Oct 5, 2008 2:09 PM in response to Merged Content 1

I have the same problem described by Lucabo, but can't seem to solve it. I have a iMac 2.4 gHz intel, with OS 10.5.5. I downloaded and installed HP Laserjet v8_10.dmg and installed it. I then installed the driver HPLaserjet and_Edgelineprint-only.dmg. I can print. But i cannot scan.

I do not know what Risetta is, is it a software program?

Do I need to log in as administrator ?

I would be thankful for any hints or suggestions.

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Answer 12

Oct 13, 2008 6:46 AM in response to gravesmc2003

Gravesmc2003:

Here is my experience: I have been unable to use the HPLaserjet and_Edgelineprint-only.dmg software, or the software for other printers. Here is what I would do

-- you have to deinstall HPLaserjet and_Edgelineprint-only.dmg.
-- now that you are at it, deinstall also HP Laserjet v8_10.dmg. Also erase the printer for the HP laserjet 3020 you may have defined.
-- then re-install the HP Laserjet v8_10.dmg software. Then restart. Then you will go through the setup process again. Most likely, the first time the laserjet won't be seen. Apparently you have to quit the setup assistant, and then re-start it again. That's what HP instructions explain.
-- Eventually, you should see the printer and be able to do the full setup process. At least that's what happened to me.

If you get to this point, then you should be able to scan. Rosetta is an emulator for OS 9 programs inside OS X. In general programs "know" when to use Rosetta (you can change the preferences and force a program to use Rosetta by using the "Get Info" window of the program, from the Finder). But you should do nothing because the Laserjet v8_10.dmg software should already come configured in the right way.

This being said, now that I experienced it, I can say with certainty that you will realise that the HP software is simply pathetic. Don't expect to do any serious scan with it (for ex, I need to scan articles). It will keep quitting on you in the middle of the average scan and you'll have to start over again. As I also am working with a PC attached to the same 3020, unbeliable as it may seem, the Os X sofware still works better than its counterpart on Windows. But in both cases, they are just terrible pieces of software and your best bet is to use an alternative scanning program, or else burn the 3020 in front of the HP shop where you bought it. I am still trying to find which of the two alternatives is the best one.

Good luck.

l.

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Answer 13

JeremyF

Level 1

0 points

Oct 14, 2008 7:00 AM in response to Merged Content 1

I managed to install the 2006 software from HP without any problems, and it setup OK. When I ran HP Scan though (appalling as it is), the window didn't appear. It did run from Photoshop, but crashed Photoshop when I tried to scan.

However, from the HP Scan menu when it was running, selecting Show All brought the scan window to the front. It then wouldn't scan when I was trying to scan grayscale, but scanned in text mode OK, which was fine for what I wanted.

As one colleague of mine suggests, take a photo, it's easier...

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Answer 14

Oct 16, 2008 2:07 PM in response to Merged Content 1

Use Photoshop File > Import > HP LaserJet Scanner...

Photoshop's scanning software is better than HP's. I have a LaserJet 3030, a PowerMac G5, and Leopard 10.5.5. HP Director/HP Scan doesn't connect at all to the scanner, but Photoshop works perfectly.

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Answer 15

Ms_G

Level 1

0 points

Nov 13, 2008 8:25 PM in response to Thomas Kehoe

I have an HP 3030 and suddenly after upgrading to Leopard, can't scan. No communication between computer and scan application. However, I've been able to get around it by scanning from Adobe Acrobat. Works fine from Adobe. Doesn't work if I identify distiller as the printer of choice. Hopefully the driver will be fixed for all aspects of the "ALL IN ONE 3030"

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