5 Replies Latest reply: Mar 29, 2008 5:33 AM by fern K
mauermer Level 1 (0 points)
Strange kind of problem: When I start iTunes it connects, I can listen to the samples, I can download podcasts but I can not log into the store when for example I want to buy a song. I try, as usual, to log in with my AOL username and password, then iTunes says that it's connecting to the iTunes Store and then nothing happens - no error message whatsoever, it just connects and connects and connects.
The useless Apple customer support guy tells me something about firewalls etc and this would be a problem which they can not solve- but I have no firewalls activated.
I don't know any more what to do - does somebody know a solution?

MacMini Power PC G4
OSX 10.4.11
iTunes 7.6 (29)
I connect via AOL Phone Box to the internet, firewall is off...

Thanks in advance

mauermer

MacMini PPC, Mac OS X (10.4.11)
  • mauermer Level 1 (0 points)
    Please don't give sooo many answers - I can't read all of them!!!!

    Seriously: Does anybody have an idea and maybe even would like to share this with me???

    Or is this just a fake forum and there is nobody out there!?!?
  • mauermer Level 1 (0 points)
    Seems this all is fake - no answer so far. And me still sitting with the same prob.
    Three months no itunes-connection...
    Slowly slowly I'm getting used to it...
  • starfire0400 Level 1 (0 points)
    I had the same problem a month ago. Try re-downloading itunes. It solved my problem. Is your itunes the most recent version?
  • mauermer Level 1 (0 points)
    Thanks for your answer - yes, my itunes is up-to-date. I have also tried to re-download, still the same.
    I got the feeling that the prob maybe somewhat related to some identification routine back somewhere in the library - can that be? And, if yes, where does this ID hide?
  • fern K Level 2 (230 points)
    See if anything in this helps,

    [iTunes Account FAQ|http://www.apple.com/support/itunes/store/email>

    If nothing in the article helps, there is a link to itunes support at the bottom of the page.
    Hope you get it sorted soon.

    fern