Restoring phone without sim card?

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Restoring phone without sim card?

I want to sell my iphone so I called ATT and they told me to restore phone to factory settings and remove sim card. I removed the sim card first and then tried to restore phone but that didn't work. So, I restored the phone with the sim card in it and a message popped up that said phone was activated. Does that just mean my sim card is still activated? I just want to make sure that none of my info is on the iphone when I sell it.

Also, the att rep said I had to sell it first before I could cancel the $30 data plan. Why is that?

PC, Windows XP

Posted on Feb 15, 2008 4:34 PM

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Answer 1

Feb 15, 2008 4:40 PM in response to majax

You can remove all data and settings from the iPhone without restoring.

Settings > General > Reset.

Select Erase All Content and Settings.

This will erase the iPhone completely of all data and settings.

The SIM card is required to restore but if you don't sync after the restore, it is the same as using the Erase All Content and Settings on the iPhone.

Your SIM card will remain activated until you cancel your AT&T account or until you acquire another phone and activate this phone's SIM card with AT&T.

The data plan is $20/mo unless you are paying an additional $10/mo for 1500 SMS. You can't cancel the data plan until you activate another phone's SIM card with AT&T or you cancel your AT&T account.

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Answer 2

majax Author

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Feb 15, 2008 4:57 PM in response to majax

I did cancel the data plan. What I did is put my account on suspension and am getting a $9.99 mo charge to keep the contract going. I get this for 6 months.

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Answer 3

Feb 15, 2008 5:00 PM in response to majax

If you were able to cancel the data plan, the AT&T rep you spoke with is misinformed/mistaken - obviously.

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Answer 4

majax Author

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Feb 15, 2008 5:08 PM in response to Allan Sampson

I just spoke to a 2nd rep and he confirmed that the data plan has been cancelled. I have the 1st reps information if you would like to call her.

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Answer 5

Feb 15, 2008 5:16 PM in response to majax

Thanks - but why would I want or need to call the 1st AT&T rep that gave you incorrect information?

This is a user to user help forum only and I am just an iPhone user.

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Answer 6

ajl917

Level 1

75 points

Feb 15, 2008 6:20 PM in response to majax

Im pretty sure you can cancel your data plan while still having the phone, so I think he was given the right information...

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