8 Replies Latest reply: Feb 22, 2008 10:21 AM by b noir
pwillener Level 1 Level 1 (0 points)
I have used Apple Software Update for Windows since it came bundled with QuickTime. I find it very convenient to use to check for software updates. It always gives me the choice to download the latest updates.

Since QuickTime 7.4.1 became available, I checked Apple Software Update every day, and it always says "Your software is up-to-date", although QuickTime installed on my system is 7.4.

Any idea why it doesn't detect the availability of QT 7.4.1?

Thanks!

Message was edited by: pwillener (Subject: "our" -> "Your")

DELL, Windows XP Pro
  • b noir Level 9 Level 9 (72,020 points)
    I believe I downloaded my 7.4.1 directly from the Apple Website pretty much as soon as it came out, rather than using ASU to get it. So I didn't give ASU a chance to check for it ...

    Although it doesn't answer your basic question, you can get the 7.4.1 version of QuickTime from here:

    Latest Quicktime Installers … get the one that doesn’t mention iTunes
  • pwillener Level 1 Level 1 (0 points)
    Thanks for your reply. I would really like to find out why ASU sometimes works, and sometimes not.

    I have a Japanese Windows XP system, where ASU downloaded the Japanese QT update on the day it was released.

    On my English Windows XP it doesn't. And I am not the only one; I came here from another forum where other users face the same problem.

    My version of SoftwareUpdate.exe is 2.0.2.92 - is there perhaps a newer version available (which ASU also doesn't detect) ?
  • b noir Level 9 Level 9 (72,020 points)
    +My version of SoftwareUpdate.exe is 2.0.2.92 - is there perhaps a newer version available (which ASU also doesn't detect) ?+

    I believe that that's the latest one. It's the one that I have installed.

    In ASU, "Edit > Preferences > Installed Updates" indicates that I got a version 2.0.2 on 11/18/2007 (after an iTunes 7.5 install). With only one notable exception I can think of, every new released version of a Windows software package from Apple (that hasn't been a public beta) has changed in the first, second or third digit in the version number.

    The way to check to be really sure would be to uninstall the latest version of iTunes or QuickTime, and also uninstall ASU. Then reinstall the latest version of iTunes or QuickTime (using an installer freshly downloaded from the Apple Website) and then check the version number of the ASU that will get installed as that part of the installation.
  • pwillener Level 1 Level 1 (0 points)
    I have uninstalled QuickTime. ASU did not get uninstalled by this action, so I just deleted the Apple Software Update folder (there was no uninstaller available for this).

    After the reboot I installed QT 7.4.1, and guess what: there is no ASU now!

    However, I have a file 'AppleSoftwareUpdate.msi' in my download folder; I guess I need to install this. However, will this be the newest version...?
  • pwillener Level 1 Level 1 (0 points)
    Opened QuickTimeInstaller.exe with WinZip, and found AppleSoftwareUpdate.msi in there. Ran it and it installed 2.0.2.92 again. So this is the newest version.

    Now that I have QT 7.4.1 installed I'll have to wait for the next QT update to test ASU again.
  • b noir Level 9 Level 9 (72,020 points)
    +ASU did not get uninstalled by this action, so I just deleted the Apple Software Update folder (there was no uninstaller available for this).+

    There should have been an entry for ASU showing in your Add/Remove programs Control Panel (it's treated as a seperate program in there, so you have to uninstall it separately). Was it not appearing there when you did the other uninstall? (For QuickTime?)

    (If it wasn't, I'm wondering if that's a sign that your particular version was damaged in some way, possibly leading to the lack of detection of the QT 7.4.1.)

    Now that you've got it reinstalled, is it showing up in Add/Remove programs?
  • pwillener Level 1 Level 1 (0 points)
    Yes, it's now correctly showing in Add/Remove Programs. I agree; this could be a good sign.

    I will wait until the next QT update becomes available, test, and report back here.
  • b noir Level 9 Level 9 (72,020 points)
    Is ASU showing you the 7.6.1 update for iTunes, p?

    (No need to install it, but it's showing for me, so I'm thinking that this counts as a test opportunity.)