12 Replies Latest reply: Feb 21, 2008 5:44 PM by Mac Medic (be@MacOSG.com)
plughead Level 1 Level 1 (0 points)
Hey everyone

First post here... no info exists on the Apple site regarding this problem on PRO machines, so I registered here in the forums...

My MacBook Pro, running OSX 10.4.11 just started shutting itself randomly off DURING use. Not sleep, we're talking a total shutdown! The firmware and all software is updated, the machine is about a year-and-a-half old (out of warranty), but everything should be fine, and I have no idea what to do. I'm freaking out!

Thanks in advance to everyone for your time...

Stef, the creator of Sarah Zero

MacBook Pro, Mac OS X (10.4.11)
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Note the exact time the event occurs, and then check your system logs in your Console application for clues to the cause. It may be thermal related.

    -Bmer
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  • plughead Level 1 Level 1 (0 points)
    Awesome, MacMedic

    Thanks dude, I'll give that a try ASAP...

    Here's something REALLY weird... each of the 3 shutdowns so far was while I was using Photoshop CS2... I started using Photoshop CS3 and so far, no shut downs...

    Spooky... weird... cool.
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Try running SysytemLoad for an extended period of time once. If it shuts down, it's more than likely thermal related. Also, monitor your CPU core temps with smcFanControl.

    http://www.bresink.de/osx/SystemLoad.html

    -Bmer
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  • plughead Level 1 Level 1 (0 points)
    Hi there MacMedic

    My Mac's been fine the past few days and has not shut down until just now... how can I upload a screencap of what console reported? I'm now downloading SystemLoad to see if it finds a problem.

    In the meantime, should I try resetting the SMC controller? Article found here:

    http://docs.info.apple.com/article.html?artnum=303319
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Just copy and paste the log--around the time it happened--here. I don't think resetting the SMC will cure it, but it won't hurt to try.

    -Bmer
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  • plughead Level 1 Level 1 (0 points)
    OK, here it is...

    /Users/plughead/Desktop/Picture 1.png

    Message was edited by: plughead

    I don't know how to upload a screencap... there's no option in message edit to do so, and neither "drag and drop" nor "copy and paste" is working...

    Sorry, confused...

    Message was edited by: plughead
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Just copy and past the logs. You need to use a server if you want to display a graphic.

    -Bmer
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  • plughead Level 1 Level 1 (0 points)
    Image uploaded to here... is there a way to display a graphic inline within a thread here?

    http://sarahzero.com/zforum_posts/console_log001a.png

    So far, SystemLoad has found no problems on both processors with 10% and 50% load generation, respectively... now trying 100%...
  • plughead Level 1 Level 1 (0 points)
    Hey everyone

    My MacBook Pro just shut itself down again. Here is the log copy and pasted. Please help!

    Mac OS X Version 10.4.11 (Build 8S2167)
    2008-02-21 13:04:31 -0500
    Feb 21 13:04:32 PDA-Bookie mDNSResponder: Adding browse domain local.
    Feb 21 13:04:35 PDA-Bookie ntpdate[120]: can't find host time.apple.com\n
    Feb 21 13:04:35 PDA-Bookie ntpdate[120]: no servers can be used, exiting
    2008-02-21 13:04:38.603 SystemUIServer[93] lang is:en
    Feb 21 13:04:43 PDA-Bookie VersionCueCS2Daemon[211]: warning: VersionCueCS2Daemon not started by mach_init process (parent pid: 1)
    2008-02-21 13:04:44.613 SecurityFixer[210] No insecure startup items found!
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    That's not really giving me a lot of information. I believe the problem is hardware related though--most likely thermal related.

    -Bmer
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  • plughead Level 1 Level 1 (0 points)
    Hey MacMedic!

    How you doing, my friend?

    Sorry the log wasn't helpful, that was all there was to it... but anyway, I just now got back from the Apple Store at Yorkdale Mall here in Toronto... they're going to try to force the computer shut down with High Load & ASD Test... so they've got my MBP for a few days and we'll have to see what the final solution to the problem is...

    Luckily I still have my G4 tower in the meantime...

    Thanks to you and everyone who followed this thread, I'll be sure to let everyone know how things turned out once everything is all fixed up so that hopefully others can benefit from this experience...

    : )
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    The best thing to do if you plan on keeping a new Mac over a year, is to buy AppleCare.

    -Bmer
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