1 2 Previous Next 23 Replies Latest reply: May 28, 2008 8:09 PM by TheGMan
thekarenway Level 1 Level 1 (0 points)
Okay, it looks like there has been a lot of chatter about this one, but none of the suggestions are working for me. My iPhone works fine on one PC, but not the PC I want to use it on.

I've 1. disabled Norton, uninstalled iTunes, restarted, disabled Norton, reinstalled and tried connecting. No good. 2. I've rebooted both the phone and computer. 3. I've reinstalled some drivers.

It seems that I'm having a driver conflict, but the advice "re-install all drivers" seems untenable. Printers, keyboards, bluetooth, USB, wifi, ethernet, camera... I don't even know what I've got on here.

Windows wants to believe that my iPhone is just a camera. My USB device manager doesn't list any Apple drivers when the iPhone is connected. (reference http://docs.info.apple.com/article.html?artnum=305716)

Any advice?

Compaq, Windows XP Pro
  • 1. Re: iTunes won't recognize iPhone
    angela008 Level 1 Level 1 (0 points)
    Are you connecting thru a USB hub? If so try connecting the iphone directly to your computer. I had the same problem and this seems to have solved it. But, when I plug my iphone in iphoto pops up first and then itunes. Annoying but as long as my phone is recognized I can live with it.
  • 2. Re: iTunes won't recognize iPhone
    John.Ed.Ingle Level 1 Level 1 (0 points)
    Just wondering if you got this working. I have a similar problem. My new iPhone worked perfectly right out of the box. Had it for less than 5 days. My Windows Vista machine, recogized it, activated it, sync-ed it, everything. But, this morning when I put the iPhone in the cradle, it would not recognize it. Tried, different ports, cables, restarting computer, re-starting ipod services, re-install iTunes, all the recommended procedures. At first Windows could not see the ipod, now it sees it as a camera. And, the Vista machine recognizes my old iPod just fine. My other computer (XP) recognizes the new iPhone just fine.

    Just wondering if you got anywhere with solving your similar problem.
  • 3. Re: iTunes won't recognize iPhone
    Lawrence Finch Level 7 Level 7 (25,935 points)
    Two issues - the iphone is recognized as a camera, so the default camera app launches so you can get your photos off the phone.

    The iTunes problem is a separate issue. What is probably happening is the AppleMobileDeviceService is not running. This is required for the iPhone, but is not needed by an iPod. Thus, an iPod (as listed by another responder) will still sync.

    Launch the Task Manager, click on the Processes tab and see if AppleMobileSyncService.exe is showing (you can sort by task name by clicking on the heading).

    If it isn't go to Control Panel, Administrative Tools, Services. Find the entry for this application, right click on it, and choose "Start". If it doesn't give an error try syncing. If it now works you must set the service to start automatically. Again in Services, double-click on it and click the "Automatic" button. Next figure out why it was not set to Automatic. This was probably the doings of Norton. Unfortunately, I don't know how to fix that.
  • 4. Re: iTunes won't recognize iPhone
    ivotsonev Level 1 Level 1 (0 points)
    I have almost the same problem! When I connect my Iphone to the PC it`s found as a cammera. When i open ITunes a message says that ITunes could not connect to Iphone because an unknown error has occured (0xe80000001)!!! When I unplug the Iphone from the USB port a crash windows message on a blue screan appears that shows an error 0x0000001... and my computer restarts by itself! During all this time the phone is charging. I haven`t met this problem on other PCs but mine. Please help if you can. Is it possible my ASUS motherboard to be non compatible with Iphone?
  • 5. Re: iTunes won't recognize iPhone
    Lawrence Finch Level 7 Level 7 (25,935 points)
    Do you have a webcam? Some webcam drivers need to be updated to work with the iPhone. Here's Apple's tech note on this problem: http://docs.info.apple.com/article.html?artnum=306048

    If this doesn't fix it we'll try something else.
  • 6. Re: iTunes won't recognize iPhone
    John.Ed.Ingle Level 1 Level 1 (0 points)
    Finally got it FIXED !!!

    I tried a ALL the stuff Apple recommended, re-install iTunes, making sure the services were running, etc. Blah, Blah, Blah... Nothing worked.

    What finally worked was: I replaced the device driver for the iPhone. But, here's the TRICK. My iPhone was NOT showing up in iTunes and NOT showing up under the Device Manager's Universal Serial Bus controllers where it should show up. But, it WAS under the Device Manager's Portable Devices listed as Apple iPhone, with a camera driver. So I could see it under Windows' My Computer as a Portable Device and it would open like any generic digital camera.

    The procedure:

    Find the listing for Apple iPhone in the Device Manager under Portable Devices:
    Right Click it to get to the Properties
    Click the Driver tab
    Click the Update Driver... button
    Click the "Browse my computer for Driver Software..."

    Browse to this location:

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    Click NEXT

    Vista will then (hopefully) install the right drivers.

    Now all is back to square one. My iphone shows up in itunes...

    Hope I never have to do that again.

    Good luck.
  • 7. Re: iTunes won't recognize iPhone
    ivotsonev Level 1 Level 1 (0 points)
    Thanks a lot! I deleted all the pictures from my Iphone and uninstalled the computer camera (because there is no an update available) and that really works! Now i sync the Iphone with ITunes with no problem. But while the IPhone is connected there is no an IPhone icon in My Computer is that normal? There is no an update released for my qiuckcam, do I have to replace it? Is this 1xE8000001 error is going to appear again if a make pictures with my IPhone?
  • 8. Re: iTunes won't recognize iPhone
    Lawrence Finch Level 7 Level 7 (25,935 points)
    It's normal for there to be no iPhone icon in My Computer unless there are photos in the camera roll. If there are photos the iPhone is detected as a camera in addition to being a smart phone. So if there are no pictures you won't have a conflict with the webcam driver. You will probably get the error again if you have photos on the phone. So if you cannot get an updated driver (have you checked the web site for the computer or camera manufacturer?) you won't be able to use the iPhone camera.
  • 9. Re: iTunes won't recognize iPhone
    Nathan C Level 5 Level 5 (6,260 points)
    thekarenway,

    Completely remove iTunes, Quicktime, Apple Mobile Device, etc. This article covers how:
    http://docs.info.apple.com/article.html?artnum=93698

    Then install Quicktime by itself.

    Then install iTunes.

    Make sure the Apple Mobile Device Service is running.

    Disconnect all other USB devices except keyboard and mouse.

    Connect the iPhone to a USB port on the back of the computer.

    Hope this helps,

    Nathan C.
  • 10. Re: iTunes won't recognize iPhone
    thekarenway Level 1 Level 1 (0 points)
    Nope. Connected right to the computer. I've tried all USB ports too.
  • 11. Re: iTunes won't recognize iPhone
    thekarenway Level 1 Level 1 (0 points)
    It's running. But it's called AppleMobileDeviceService.exe, not ...MobileSync...
  • 12. Re: iTunes won't recognize iPhone
    Gabbiee Level 1 Level 1 (0 points)
    After reading this whole thread, I thought I'd post here before I take any of your suggested steps. I think mine might be a bit different, I'm not sure.

    My husband and I both have iPhones. Both were successfully recogized, activated, sync-ed, everything. I also have an iPod synced to run on my iTunes. All of this on my desktop pc.

    However, I plugged my husband's iPhone into the laptop last night just to put some of the ringtones I bought on it. No go, iTunes didn't even recognize it. So I put it away with plans to try on the desktop pc this morning, thinking maybe we're only supposed to sync up to one machine (we've only had our phones about 1 1/2 months, so I'm still not sure about this!). Anyway, same thing. It is recognized as a camera and it's in my Computer as such (because there are pictures on it - I get that). So that's all good. But it is not being recognized on or by iTunes, even though it was when we bought the phones.

    However, I did find something interesting. In iTunes, under Edit/Preferences, in the "Syncing" tab, my iPhone is listed as being backed up on this computer. His phone is not listed and neither is my iPod. I've never had a problem with my iPod before we bought the iPhones. And, why would it be recognizing one iPhone but not the other? We made sure to ask at the store when we bought them - we were told that yes, we could sync more than one iPhone to a computer (unlike an iPod - I cannot sync my son's iPod on my Windows Profile - I had to make him his own to use iTunes for his iPod).

    So my question is this. If iTunes is showing my iPhone, shouldn't everything be in order then (all the different components/software, I mean)? to go ahead and work with his?

    I'm using Windows XP on both the desktop pc and the laptop.
  • 13. Re: iTunes won't recognize iPhone
    Lawrence Finch Level 7 Level 7 (25,935 points)
    Did you try this, from my post earlier last week:

    +Launch the Task Manager, click on the Processes tab and see if AppleMobileSyncService.exe is showing (you can sort by task name by clicking on the heading).+

    +If it isn't go to Control Panel, Administrative Tools, Services. Find the entry for this application, right click on it, and choose "Start". If it doesn't give an error try syncing. If it now works you must set the service to start automatically. Again in Services, double-click on it and click the "Automatic" button. Next figure out why it was not set to Automatic. This was probably the doings of Norton. Unfortunately, I don't know how to fix that.+
  • 14. Re: iTunes won't recognize iPhone
    Nathan C Level 5 Level 5 (6,260 points)
    ivotsonev,

    If you have a Logitech Webcam, the latest drivers directly from Logitech should address the issue, as discussed in this article:
    http://docs.info.apple.com/article.html?artnum=306048

    Hope this helps,

    Nathan C.
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