Stuck on the Apple Logo

I'd try a factory restore and do the update again - you will have to resync and enter all settings again, but sounds as though the update didn't do well.

Worst case is that it goes belly up but you'd get a replacement under warranty.

AC

I had the same exact problem. I unplugged the ATV for a few minutes and then plugged it back in. I have not had the problem since. It has worked fine for at least 5 days now.

I too have had the same problem repeatedly over the past couple days since the 2.0 update. I have restored to Factory seting, to no end. You are not the only person, check online.

I am having the exact same issues. Took my Apple TV into the Apple store. They had no idea why it is having problem. They did not have a replacement, so I need to go back in a few days to pick up the replacement.

But have you tried resetting the SMU as suggested above.

What do you mean by resetting the SMU? I have done a factory reset twice. And ran the diagnostics three times. Neither have fixed the issue.

Having the same problem. I tried unplugging and letting it sit and then restarting, and the problem went away for a couple of days, but now it's back. Diagnostics says it is fine.

Anybody come up with a solution yet?

After I did the 2.0 update the  logo is no longer available as a screensaver (bummer). Are you sure that you did complete a successful download of 2.0 and that you are not still running 1.1?

Same happens to me after 2.0 update. I don't see any patch for this problem in apple's support pages. I already tried the factory reset. Any other ideas?

I, too, face the stuck Apple Logo problem from time to time and have learned unplugging the Apple TV causes a restart to occur and fix the problem "until the next time."

This may be a real shot in the dark, but I am beginning to think it occurs depending which screen you last left your Apple TV from. I consciously try to return to the Main Screen when leaving and (at this point?!?!) it seems to come back OK.

Same problem after 2.0 update, clicking remote and all.
Waiting for fix or workaround.

- Polartek

Yeah, this happened to me as well.

I simply unplugged the ATV and let it sit for a few minutes then plugged it back in. Then I went and restarted itunes on my computer and it worked just fine.

What I've noticed is that after prolonged periods of time of inactivity you'll get the "apple logo" problem.

What I do now is put the ATV to sleep when I know its going to be inactive for a long time (ie: when I go to bed at night). To put the ATV to sleep, it just like an iPod. I just pushed and held the "play" button until the little white light on the front of the ATV went off. When I come back to use it I just push the play button once and give it a few seconds to wake-up. Make sure you're iTunes is open on your computer (of course).

Since I've started doing this I haven't had the Apple Logo problem.

Hope this helps.

Since the most recent upgrades (March 200) my Apple TV is getting stuck on the apple logo, when trying to play movies. (I can play 1 movie) but no more. This worked perfectly well before the upgrade. Have rebooted, and also re-synced the movies to no avail. I have noticed one solution is to revert to factory settings, but with mixed results. The ATV syncs music(iTunes) and photos, and plays back with no problem. Movies are in sync as well so its a playback issue. I notice many have had this issue occur after system upgrades. Should anyone have any magic, I would appreciate it.

I am running into the same problem. Apple logo if it's not used in a few days. I still hear remote clicks, but I have to restart to get it with the remote to get it to work again.

HDMI to an Onkyo receiver. I submitted feedback to Apple, I thought it was a bad unit until I read these posts.

Please fix this Apple!