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  • jimbo1141 Level 1 (0 points)
    I read this post and it worked for me. > Support > Discussions > Manage Your Stuff > .Mac Sync
    Topic : Fixed my contact and calendar sync problems

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    Replies : 1 - Last Post : Mar 18, 2008 3:47 PM by: Sue Phillips Topics : [ Previous | Next ]
    Sue Phillips

    Posts: 9
    Registered: May 30, 2006
    New! Fixed my contact and calendar sync problems
    Posted: Mar 12, 2008 7:57 PM
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    This won't work for everyone, but I think I have finally fixed my problems with synching contacts and calendars.

    Context: A Mac G4 desktop at work, a MacBookPro at home, a .mac account, and an iPhone. After upgrading both computers to 10.5.2, my problems began. All my contacts would be replaced whenever I booted either computer -- like a ping pong ball going back and forth. The same things happened with large parts, but not all, of my calendars. My contacts were unable to retain images, AIM addresses, or groups. No amount of resetting data in System Preferences, unregistering, etc. helped at all. On occasion, iSync would open on its own, even though I have no device that uses iSynch. And I had Conflict Resolver appear but not display any conflicts to be resolved.

    Solution: On my work G4 I made sure the calendar and contact data were correct. Then, despite the fact that I have no device that uses iSync, I opened iSync, when to iSync preferences, and clicked the "Reset Sync History" button. Soon a dialog box appeared asking me which data to use. I responded to use the data on the computer and replace the .mac data. At home, I immediately launched iSync and click on the "Reset Sync History" button. With the subsequent sync, I replaced the data on my home MacBookPro with the data on .mac.

    It's been three days now and I've had no further problems with syching. My contacts have retained groups, images, and AIM addresses. The calendar events are accurate on both computers with no conflicts to resolve or items to be replaced.

    I think the "Reset Sync History" button in iSync preferences is different than "reset data" on the System Preferences panel and that has made all the difference -- for me at least.

    Mac OS X (10.5.2)

    Sue Phillips

    Posts: 9
    Registered: May 30, 2006
    New! Re: Fixed my contact and calendar sync problems
    Posted: Mar 18, 2008 3:47 PM in response to: Sue Phillips
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    Well, I'll have to eat my words. After four days off for Spring Break, the sync process has gone awry again. It's back to ping-pong -- replace the calendars and contacts when I get home and find the same thing happening when I get to work. I can think of nothing I did to cause this change. I guess I should just be happy that it worked for a few days.

    Mac OS X (10.4.6)

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  • MichaelRowe01 Level 1 (0 points)
    Couldn't find a good way to remove the ACL and not have it go to the server and cause me MAJOR problems at work. Oh well, maybe one day they will provide me with a valid way to get to my notes calendar.
  • Baeda Level 1 (0 points)
    I also reconfigured the client.

    After that, sync runs without giving any error message. But still with no success.

    When I try a "Two-Way-Sync" , I get the following:

    [06:13:12.877] (
    "Error: noteUpdate: (540) This function is inappropriate for file system directories."
    "Error: noteUpdate: (540) This function is inappropriate for file system directories."

    If I do "Overwrite iCal, no message appears but iCal is still empty.

    "Overwrite Notes" is not an option.

  • MichaelRowe01 Level 1 (0 points)
    Well I am continually trying things and posting results to my trouble ticket at PocketMac's support site, but I have not received another response from them since the initial reconfigure your client message. Has anyone gotten a successful support ticket / fix yet?
  • Saintkrusty Level 1 (0 points)
    Hey, guys thanks for posting here.

    I am following the updates.

    I put in a Sales Request some time ago and it seems the poor buggers are battling to maintain their workload.

    @ PocketMac My Aussie company can help you with your workload if you want.

    Anyway, please post a positive result when you get it - I am so tired of having to manually create my Cal entires from Notes 8.5 in iCal then Sync to my Nokia...

    Cant wait for Notes to sync with my iCal.

    And when the iPhone finally makes it to Australia - oh for it to sync with Notes (drool...)
  • MichaelRowe01 Level 1 (0 points)
    How are you creating iCal's from Notes 8.5? Have you automated it via LotusScript? Can you share? I would be willing to run a script agent.
  • agregory Level 1 (0 points)
    Its interesting that absolutely nobody has been able to sync. I just purchased this software today and decided to search on my problems. If I am not getting an application error that GoBetweenLNISync crashed then I am getting a "failed to start Lotus Notes Server." error. Seems to me like the public is testing this code that might have been developed off-shore and not really tested. Very disappointed.
  • moslejam Level 1 (0 points)
    Also having issues but different problem. I'm using a MBpro and the Notes mailfile and address book are local.

    I get the following error with every sync and nothing moves across either from calendar or address book (I'm not trying to sync to-do)

    [06:43:49.807] ("Error: converting text to time.: (1036) Unable to interpret Time or Date")
    ("Error: converting text to time.: (1036) Unable to interpret Time or Date")

    Raised support call today..
  • Saintkrusty Level 1 (0 points)
    Sorry Dude - but this is still very manual for me.

    I have be trying to get a script going - but no luck just yet.

    I did however get a mail from PocketMac today

    "Hello Luiz,

    I apologize for the delay. This has been a very popular product, and we are now caught up with our inquiries for it.

    Thank you for your interest. *Yes, it is compatible with Lotus Notes 8.5!*

    So I guess I now want to find a person who has it working - the problem is that the people that come to this post are the ones with issues - and the ones that get it working - will never end up here. That means I need to either get a Demo or buy the product. Although it is not a massive cash outlay - it comes to the point of spending $$ on something that may not work.

    PocketMac - make a trial available.

    Update here when I get it working...
  • MichaelRowe01 Level 1 (0 points)
    I got a note back from PocketMac support... They have recognized the password problem and are working on a fix... Watch this space.. will let you know when I have it installed and working.
  • Marc Bunas Level 1 (15 points)
    Hi all

    Like you i bought this link between Lotus Notes and apple softwares.

    I have the same problem to synk my to-do and calendar (even on a local replica, problem about a password...).

    I can synk my address book (names.nsf), located on local but all names with accents (french : é, à, è, ë, ê, ù, ç etc...) don't sync correctly...

    Do you have the same problem or this is only a wrong configuration in lotus notes ?

    Thank you

  • Saintkrusty Level 1 (0 points)

    Received a mail from GoBetween confirming that Lotus Notes 8.5 will work with their product.

    Purchased GoBetween today.

    Installed without a hitch.

    Configured to sync with Server = Failed with the *Error: converting text to time.: (1036) Unable to interpret Time or Date*

    Created local replica of Notes 8.5 on the laptop - configured PocketMac SyncMaster to look for and work with local replica = *Error: converting text to time.: (1036) Unable to interpret Time or Date*

    Have now raised a support call.

    I get this even if I just try to sync the address book or iCal on its own.

    Not even trying to sync a device yet.

    Any help would be great...yes I have a very experienced notes administrator that has checked all the date/time settings are set as they should be...
  • guhans Level 1 (0 points)

    Pocketmac have a 90 day money back guarantee on their products. Has anyone on this forum exercised this option for PocketMac GoBetween for Lotus Notes.

    I'm very keen to try this product provided Pocketmac honour the guarantee - given the issues listed on this thread.

    FYI -

  • Frank-mac Level 1 (0 points)
    Dear All,

    Found the solution for the password aborted by user error!!!!

    In the security settings user setting you need to click on the "don't prompt for password by notes progams"

    Now I have got the invalid date error. So not solved everything but hope my solution will bring everybody a step forward (incl pocketmac who don't seem to react on any request/email)
  • agregory Level 1 (0 points)
    I notice that some people are able to sync. What did you do to get past the application error (if you got it at all)? This is what I get:

    The application GoBetweenLNISync quit unexpectedly.

    If I click relaunch the syncronizer pops up and I get an error of:

    Failed to start Lotus Notes server.