Justin, having worked with Apple for many years and been employed at an AASP, I can state categorically that anyone having their Mac upgraded or repairs by a non-authorized source risks having the warranty on the system voided. It doesn't matter whether or not you damage the system; the mere fact of an unauthorized servicer working on the system doing any repair/replacement that is not a customer-installable part may be and has been considered by Apple to be an unauthorized modification that can void the warranty. Apple may not enforce the provision, but I've seen them do it on more than one occasion. So unless you have, and provide to your customers, a statement from Apple in writing that the repairs you do will absolutely not affect the warranty, regardless of what you do, then you're at best misleading your customers and putting them at risk.
That's not to say that your company doesn't do good, quality work; you probably do. And for many customers I'm sure your service is a really good option. I only suggest that you probably should not be so cavalier about saying that your work will not void the warranty, as that's by no mean something that is certain unless you can back it up with documentation to that effect from Apple (something I've never seen, and we're self-servicing here).
Regards.
Message was edited by: Dave Sawyer
