12 Replies Latest reply: Mar 4, 2008 6:52 AM by Nathan C
Pamelainhawaii Level 1 (0 points)
I am a realtor and I just recently started using Microsoft Outlook as I was told that was the best for contact management. I was using Yahoo. Now I can receive but I CANNOT SEND. If I try it says "The connection to the outgoing server "smtp.pamelainhawaii.com" failed" I have tried changing the Server Port to 465, 110 etc and turning the SSL on and off and it doesn't seem to sense my email address which is my website. I did sign up for Yahoo Plus so it would connect my yahoo address with my Outlook one.....Can anyone help me?

Dell, Windows XP
  • Nathan C Level 5 (6,260 points)
    Panelainhawaii,

    If Yahoo is hosting your email, you will need to use their outgoing server on the iPhone and your computer.

    Otherwise check with whoever is hosting your email for which server to use.

    Hope this helps,

    Nathan C.
  • Pamelainhawaii Level 1 (0 points)
    I used to be with Yahoo. I am with Microsoft Outlook now. I am not a computer literate by any means of the imagination so by server what do you mean?
  • Ansuz82 Level 6 (8,265 points)
    Pamelainhawaii wrote:
    I used to be with Yahoo. I am with Microsoft Outlook now.

    Two different things. Yahoo is your server - they host your mail account. Outlook is your mail client - it checks with the server to download email and display it.
  • Pamelainhawaii Level 1 (0 points)
    So why am I able to receive and not send?
  • Pamelainhawaii Level 1 (0 points)
    Also my email address is Pamela@pamelainhawaii.com and the mail is forwarded from pamelainhawaii@yahoo.com
  • Ansuz82 Level 6 (8,265 points)
    Pamelainhawaii wrote:
    So why am I able to receive and not send?

    Because there are two servers you use - Incoming and outgoing. It seems that your incoming server is just fine but your outgoing server is not set up properly.
  • Nathan C Level 5 (6,260 points)
    Pamelainhawaii,

    Who do you pay to to host your email?

    Outlook is an email client, it isn't the server, it is how you retrieve your email.

    Look at your email like a PO Box, in which case the Post Office "hosts" the PO box.

    Your email client is what you use to get to the server, kind of like your car might be how you drive down to the post office.

    Hope this helps,

    Nathan C.
  • Pamelainhawaii Level 1 (0 points)
    Then my server must be Yahoo Plus so how would I set up to send? I am receiving just fine...thanks so much for all your help.
  • Pamelainhawaii Level 1 (0 points)
    My server for both incoming and outgoing is Yahoo Plus....I have tried setting the commands exactly the same for outgoing and incoming and it still doesn't work....thanks so much for trying to help...I really appreciate it.
  • Ansuz82 Level 6 (8,265 points)
    Happy to help. The incoming and outgoing servers will have different names. For example:

    incoming: imap.yahoo.com
    outgoing: smtp.yahoo.com

    Does your outgoing server look like smtp.XXX.XXX?
  • Pamelainhawaii Level 1 (0 points)
    My incoming Host name is: pop.pamelainhawaii.com

    My Outgoing Host name is: smtp.pamelainhawaii.com

    I have a feeling the outgoing host name is wrong and I don't know what to put in???

    My Incoming Server Port is 110

    My Outgoing Server Port is 456

    And both SSL's are off
  • Nathan C Level 5 (6,260 points)
    Pamelainhawaii,

    The only people who could tell you for sure what servers to use, are the people you are paying to host your email.

    Using the Post Office analogy from earlier, it is like asking random people what your zip or postal code is. If we share the same service area, we may know it, but we probably won't.

    Hope this helps,

    Nathan C.