5 Replies Latest reply: May 2, 2008 10:11 PM by Jimmy 2.0
crowfan00 Level 1 Level 1 (10 points)

I have a 5th gen iPod, 60 GB. Recently, when I wake my iPod from sleep, it boots right into the diagnostic mode. I keep resetting it, and it keeps booting into diagnostic mode. I've run the auto test and a bunch of the manual tests, and nothing looks like it failed, but I really can't tell.

Eventually, after resetting it enough times, it will boot correctly and will be useable. But then the next day, it will start booting into diag mode again.

I have tried plugging it into my iMac and that does nothing. It's not recognized when it's in diagnostic mode. I've also tried plugging it into the wall, and that didn't help. The battery is relatively full (when I get to the regular menus, the battery meter looks 90% full or more).

So is this one going the way of the dodo? Or is there something I can do? I would like this one to last until mid-year, because I think I will be getting an iPhone then. I plan to do a restore next time it boots into the regular screen.


iMac, Mac OS X (10.5.2)
  • crowfan00 Level 1 Level 1 (10 points)
    Wonderful. I restored it, and after it restarted, it booted into diagnostic mode. So now it's got nothing on it and it's stuck in diag mode.
  • crowfan00 Level 1 Level 1 (10 points)
    Well, I was able to get it to boot again. For some reason, whenever I plug it into the power adaptor in my car, it comes back to life.


    Restoring it did not help, cause it's still happening.

    Also, it seems that this booting-into-diagnostic-mode problem is caused when the iPod goes to sleep (i.e., when you wake it up and the first thing you see is the Apple logo). If I turn it off and turn it back on again relatively soon, it goes right into the main menu. But if I don't touch it for 24 hours or so and then I turn it on, I see the Apple logo, hear a beep and a click, and it boots into diagnostic mode.

    Anybody have any ideas? It's out of warranty so worst case scenario is I keep resurrecting it using my car until I get my iPhone.
  • Wild Fan Level 1 Level 1 (0 points)
    Wierd! I have this same exact problem, except I have a 30gb 5.5g Video. When I try to start it up it just boots into the diagnostics screen and if I restart it it does the same thing and won't get out of that loop. So I plugged it into my car adapter too and it worked so then I restored it on itunes. It worked for the rest of the night, but the next day when i turned it on from sleep mode it did the diagnostics thing, so I restarted it again and it worked. And finally a day later I tried to start it up and it went into the infinite diagnostic boot again, so I will try to fix it today. Wierd though that you have the exact same problem at the same time I do.
  • crowfan00 Level 1 Level 1 (10 points)
    It seems that it only happens when the iPod goes into "deep sleep," i.e., it is asleep for about 36 hours.

    I figured I'll just keep bringing it back to life with my car until I get my iPhone in the next 3 or 4 months.

    There was a recent software update to the iPod. I installed that and the problem hasn't happened since. But to be honest, I'm not sure if it's had the chance to "deep sleep" since then. If it happens again, I'll post here.
  • Jimmy 2.0 Level 1 Level 1 (0 points)
    I am having the same problem and it is becoming very old very fast. It takes me way to long to be able to listen to my music. I am way over on my warranty and I don't want to lose my baby. I have had it for more than two years and has traveled with me everywhere. Any help, anyone?