error code 0x8002006e burn issue

**THE ANSWER**

Apple Tech Support had me on the phone for over an hour until finally I asked for a Supervisor. My tech person was nice but NEVER made a DVD. He did not know the problem. I guess when he kept putting me on hold, he never bothered to ask anyone.

BTW: I have 5K iMac with External Super Drive. Both are new. The iMac is from January, while the Apple Super Drive is from one week.

Finally, I got supervisor who gave me the Pro APP team. That was much better.

They told me that Apple OS no longer prepares disc to make DVD. Now, you must either use Final Cut Pro X or third party software. Since my trial of Pro X expired, I downloaded a free third party and it worked.

I don't mind telling you all that my $1,700 computer should have come with a DVD player built in. The external Apple Super Drive that I bought has a cheap cable (the cable is attached) that is real short and has not lights and does not play blue ray. About six inches of the cable is used up plugging into iMac.

The whole experience has been underwhelming. If not for Final Cut and iMovie, I would never have bought a mac. Long term, I will look into software that plays on PC. I have heard that Final Cut Pro X and the magnetic timeline led to lots of Pro Users leaving the Apple Products.

Since Apple stopped offering the free DVD software, it must know the problem exists.

Any way, good luck to all.

Unfortunately, no advise here, but just wanted to concur that I'm having the same issue. Upgraded to OS 10.5.2 with my 20" Intel Core Duo iMac and I cannot burn discs. This is happening in the finder (burn folders) and with Toast 8 although Toast gives its own set of error codes.

Any help would be greatly appreciated.

I have the same problem. I try to burn DVD's with Toast and Finder but the computer just spits out this error code

This is really annoying, but is interesting to see that this did not happen on 10.5.1 !! I have only noticed it since updating when it was released

Hello!

Sorry, but I dont have any helpful info provide you both with but I am having the same problem here and it is really frustrating to have a computer where you can't burn anything. If you have found a solution, please let me know. I would greatly appreciate it.

Having the same problem. Trying to copy files to Fujifilm CD-R disks.

Just another voice chiming in with copious amounts of frustration. I am a professional photographer and part of my workflow involves burning multiple CD's on a daily basis. On my 17" Macbook pro I keep receiving burn error 0x8002006E messages about 70% of the way through on most burn attempts. I get a successful burn sporadically with no explanation as to why, then I get the error with the next CD I try to burn immediately after. I'd say it's a 1 in 10 but as of yesterday I cant even get that 1. This is beyond frustrating as I am not some kid who is just trying to burn music CD's this is a business and this problem is seriously effecting workflow, not to mention the time and money wasted so far on this. I find it ridiculous that a basic function such as CD burning seems to be a difficult task for leopard. I am normally a mac advocate having converted dozens of people from PC and convincing several people to buy the iPhone, I have always praised Apple but I have to say for the first time that I'm not happy. I've looked past the repugnant designs of their mice, I forgave Steve Jobs for the iPhone price drop a few short moths after purchasing a 4gb model for the same price of a 16gb now. But when my workflow is halted because of a burn error that NOBODY is addressing it's strike three. Please win me back by addressing this, not today, not tomorrow but yesterday, somebody from mac chime in and at least acknowledge that there is a problem that is inherent in Leopard and give me some hope. It's kinda sad that in the meantime my band aid is a 5 year old IBM NetVista with a TDK external burner. This is by no means a quick fix but at least it can burn a CD.

Same problem since Dicember 2007.
I've tried everything to fix this "misfortune"!
The only solution is to reinstall Leopard erasing the disk...
Good Luck!
Andrew

Just want to chime in that I'm having these issues too... dunno if anyone has found a fix or anything?

I'm pretty sure this issue is happening on my macbook but not my imac.

Message was edited by: DominicKarma

I'm having this problem with CD-Rs on my new iMac. So far 3 good burns from the Finder against 5 bad. The first 4 failures died with 0x8002006E and the most recent with "Burning the disc failed because communication to the disc drive failed. (Error code 0x80020022)". Visually all the burns failed with about the same amount of the diskwritten. The DiscRecording.log visible in the Console app shows the writes failing at the same spot (except for the first which is a nonsense number):

+Finder: Write (10), block: 4294967146, count: 32 -> 3/0C/00 Medium Error, Write error+
+Finder: Write (10), block: 94240, count: 32 -> 3/0C/00 Medium Error, Write error+
+Finder: Write (10), block: 94080, count: 32 -> 3/0C/00 Medium Error, Write error+
+Finder: Write (10), block: 94144, count: 32 -> 3/0C/00 Medium Error, Write error+

The last failure showed this:

+Finder: Burn sense: 4/09/01 Hardware Error, Tracking servo failure+
+Finder: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.+

Which is beginning to look like a hardware or firmware failure (some other forums seem to suggesting that the problem started with a firmware upgrade). I'll be checking with Apple support directly.

One other oddity, I've tried selecting 8x burn speed - the default is 24x - but DiscRecording.log records this in every case:

+Finder: Requested burn speed was max, actual burn speed is 24x.+

For the record I'm not using a particularly reputable brand of media (Infiniti's from www.medea.co.uk, bought locally) because I thought I'd start with the cheap ones and work up. Messages in this forum and others suggest that the 0x8002006e problem occurs with all brands of media so I'm not confident that upgrading would fix the problem.

Sam

Hi,

Can ANYONE assist with this matter.

I have an osx 10.5.2. diriven 20" dual core imac and when burning (whether in itunes, Toast or anything) the drive keeps coming back with 'errors writing to the medium', I have thrown away at least 10 discs, and wanted to contact the Mac support people, but checked here first.

I understand that many people experience the same type of problem since updating to 10.5.2,

IS THAT RELATED>??

Anyone, please.

Thanks

Robert

Just wanted to update that despite what I said earlier my iMac does in fact suffer from this issue aswell. It's a 24" 2.16ghz intel Core2Duo.

I am having the exact same problem.

what does it take to get an answer from someone at apple about this? i too am a huge mac advocate and i say i love mac because everything always works.

APPLE: am i wrong? should i be selling my imac to get a nice new laptop from dell?

please, please, redeem yourself and at least tell us that you are working on some kind of solution to the huge problem we are all having!

Mine is NOW working. Try this and see if it works for you
I have a MacBook Pro running 10.5.2 and just got off the phone with the .Mac tech support rep and his first thought was the Maxell -R DVDs I was using, but that was NOT the problem.

NOTE: FIRST, if you are running Parallels, SHUT IT DOWN. My computer isn't able to even recognize that a DVD is in the machine, eject a disk or anything else when Parallels is running.

The tech had me do the following:
-Unplug EVERYTHNG, including the AC power cord
-Remove Battery
-Press Power Button for 10 seconds WITHOUT replacing battery or attaching the AC power cord
-Then replace the battery
-After battery is in slot,
Hold down the following keys with the LEFT hand:
Option + Apple (command) + R
Hold down the following keys with the RIGHT hand:
P + Power Button
YOU WILL NEED TO HOLD ALL 5 of these BUTTONS AT THE SAME TIME UNTIL YOU HEAR BOTH SETS OF STARTUP CHIMES.
-Release all of the 5 buttons after you hear the two startup chime sounds

I WAS SUCCESSFUL BURNING my info to a Maxell -R DVD by the conventional method of dragging the info I wanted to save directly onto the disk.

I tried to burn a disk on Roxio Toast 8 Titanium, but was unsuccessful, and got the following error message: Mismatch at byte 0/sector 0. Verification failed.

All that procedure does is set all the basic settings back to default - it might be helpful but it's usually a sign of desperation.