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atomic wedgie

Q: Strange vertical stripes

Argh, I wish I'd taken a picture of the problem--it hasn't happened since Friday, but every so often, when I wake the MBP (Penryn) from sleep, I see alternating bands of light and dark vertical "stripes" along the screen. It looks as if half the LED backlights did not activate.

However, if I shut the lid and then re-open, it goes away. What gives? Is this a hardware or software fault?

If it happens again, I'll be sure to take a photo. This is ridiculous.

15" MBP (Penryn), Mac OS X (10.5.2)

Posted on Mar 2, 2008 3:47 PM

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Q: Strange vertical stripes

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  • by dorigen,

    dorigen dorigen Apr 16, 2008 4:10 PM in response to dorigen
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    Apr 16, 2008 4:10 PM in response to dorigen
    Also, forgot to mention, that I called Apple support. They didn't know much about the problem and weren't very helpful. They said they would help and exchange the machine if necessary and then recommended buying apple care for the new machine. What a joke.
  • by Spikylee,

    Spikylee Spikylee Apr 17, 2008 11:56 AM in response to atomic wedgie
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    Apr 17, 2008 11:56 AM in response to atomic wedgie
    1) It happened four times today, and it ****** me off. Strangely enough it hadn't occurred for a while, as in more than a week, so I guess today was a catch up day. In total it has happened so many times that I've lost the count.

    2 & 3) Rebooting fixes it every time (which suxx!)

    4) It happens with and without AC plugged in.

    5) It seems to be a random feature

    6 & 7) Matte screen, GeForce 8600M GT, 512MB VRAM

    8) Ordered it on the 26th of February

    Apple, there are already more than 10.000 views on this topic, a lot of people are having this problem, so please fix this! I'm didn't pay you guys more than €2500 and end up with a faulty laptop??
    This issue is already bothering me for about 1.5 months and I haven't heard/seen an official statement about it since then.. bad bad bad Apple, you guys aren't supposed to be like this, stop messing around AND FIX IT!!!!!!! NOW!!!
  • by ChrisBeach,

    ChrisBeach ChrisBeach Apr 17, 2008 11:58 AM in response to atomic wedgie
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    Apr 17, 2008 11:58 AM in response to atomic wedgie
    Count me in too. Penryn 15", glossy screen. The problem is happening every few days and rectified with a brief sleep, or in more recent cases, a longer sleep. Disappointing I hope it's a firmware issue as it seems replacements are not the solution here (reading through previous comments)
  • by ricisbest,

    ricisbest ricisbest Apr 18, 2008 2:27 AM in response to atomic wedgie
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    Apr 18, 2008 2:27 AM in response to atomic wedgie
    Hi. I've got the same problem with my MacBook Pro.

    Just thought I'd let you know: I called apple support and I got through to a product specialist. He told me that it was a known SOFTWARE issue, and they're working on a patch. He advised me not to return my computer as it would likely happen on the replacement too.

    I emailed him with photos of the problem, that he said he will attach to the issue in their system.

    Message was edited by: ricisbest
  • by Paris Jake,

    Paris Jake Paris Jake Apr 18, 2008 2:33 AM in response to ricisbest
    Level 1 (0 points)
    Apr 18, 2008 2:33 AM in response to ricisbest
    I've had the issue about four times in the past nine days. Always when starting up, not waking from sleep. Plugged in or on battery, doesn't matter.

    Just to reiterate advice posted above, hitting shift-ctrl-eject screen reset clears the stripes, so while hardly ideal to have to do it, it's a very fast solution.

    I definitely want this fixed, but view it as a minor annoyance and am otherwise really loving my new MacBook Pro; everything else works perfectly (fingers crossed!).

    Hope what the poster above reports is true; that it can be solved by a software patch. Get on it, Apple!
  • by Spikylee,

    Spikylee Spikylee Apr 18, 2008 7:41 AM in response to Paris Jake
    Level 1 (0 points)
    Apr 18, 2008 7:41 AM in response to Paris Jake
    Ah! CrtlShifteject!! This works, I feel stupid for not knowing this shortcut, but this is an acceptable workaround for now, tnx Paris Jake!
  • by vallie,

    vallie vallie Apr 18, 2008 7:57 AM in response to Spikylee
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    Apr 18, 2008 7:57 AM in response to Spikylee
    Is this a pure 15" led screen issue?

    Or does it happen on 17" mbpro's too

    And what aout the HD version of the 17" mbpro penryn?

    ciao
  • by Paris Jake,

    Paris Jake Paris Jake Apr 18, 2008 9:43 AM in response to Spikylee
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    Apr 18, 2008 9:43 AM in response to Spikylee
    Please don't thank me -- just repeating what some kind poster on a previous page suggested. The great thing is, it's a very fast workaround that doesn't require putting the laptop to sleep and reawakening, so I feel it reduces this phenomenon to a minor annoyance.

    Still, a permanent fix would be nice.

    best,
    Jake
  • by jasonechoi1972,

    jasonechoi1972 jasonechoi1972 Apr 18, 2008 11:05 AM in response to atomic wedgie
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    Apr 18, 2008 11:05 AM in response to atomic wedgie
    I'm also having the same issue with my new MBP. I thought I was seeing things but when switched to white background, it was clearly visible.
  • by head_honcho,

    head_honcho head_honcho Apr 18, 2008 2:56 PM in response to atomic wedgie
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    Apr 18, 2008 2:56 PM in response to atomic wedgie
    I think the 10.5.3 update will address this issue.
  • by nosidam,

    nosidam nosidam Apr 18, 2008 6:51 PM in response to head_honcho
    Level 1 (135 points)
    Apr 18, 2008 6:51 PM in response to head_honcho
    I guess those in ADC know whether or not it will...but can't say.

    It's still weird for me because it only happened once on my original MBP and never on the replacement, no matter what I do to try and get it to kick in.
  • by ChrisBeach,

    ChrisBeach ChrisBeach Apr 19, 2008 3:36 AM in response to head_honcho
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    Apr 19, 2008 3:36 AM in response to head_honcho
    Out of curiosity, what's your basis for thinking that the 10.5.3 update will fix this issue?
  • by vallie,

    vallie vallie Apr 19, 2008 4:31 AM in response to nosidam
    Level 1 (0 points)
    Apr 19, 2008 4:31 AM in response to nosidam
    Hmmm
    So i'd better send mine back and wair for 1 month before ordering a new one....
    Hmm still troublesome...
  • by Matthew Hunter,

    Matthew Hunter Matthew Hunter Apr 19, 2008 2:39 PM in response to fearofcorners
    Level 1 (25 points)
    Apr 19, 2008 2:39 PM in response to fearofcorners
    I have also this problem, alternating light and darks bands. It was on the opening movie when it came out of the box and after loading my system. Applecare said they knew nothing about it and even expressed major dis, to the extent of saying they are a big company now and its not like the old days!, then said to erase and install. After one new ext500Gig to time machine to the bars popped up on the start-up. There were bars at random all week. I think it happens when it sleeps but a few time it just starts. It resolved after closing the screen and in one case only after a restart. I have no virtualization software or windows, in fact a pretty vanilla set up.

    Since it happened on first power-up i think its an chip problem. It amazes me it got through the soak QT. I am going to run a hardware test and send it back. I have purchased about 17 macs over the years and never seen this particularly with the price. I noticed some other problems with unstable email, and non functioning keys especially delete in mail and a failure to connect to LAN or AP intranets, drop boxes etc. Hope this helps.
  • by head_honcho,

    head_honcho head_honcho Apr 19, 2008 5:58 PM in response to ChrisBeach
    Level 1 (0 points)
    Apr 19, 2008 5:58 PM in response to ChrisBeach
    sorri to say, but it's just hopeful thinking... =(
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