Previous 1 2 3 4 Next 138 Replies Latest reply: Aug 15, 2008 4:34 AM by Daniel Warne Go to original post
  • Shatterbox Level 1 Level 1 (20 points)
    I just want to say thanks to everyone that had input on this problem. It's great to see the support from all the Mac users on this forum, it's great. I'm so glad that I switched to a Mac and now I'm a fan for life. Thanks for getting this problem noticed and hopefully there will be a solution to the problem soon.

    Take care,
    Tim
  • bdkjones Level 4 Level 4 (1,330 points)
    Expecting perfection certainly isn't reasonable.

    However, it IS reasonable to expect Apple to test some basic things before they release software updates. One of those things is the so-called "digital life" experience. In other words, if you're going to update the graphics drivers (which Apple did for the Intel GMA X3100 chip in 10.5.1) then right at the top of the testing list should be a checkbox that says: "Plays video flawlessly."

    This is definitely an issue that should have been caught and addressed before the update was released. It's not a minor bug and it really does make Macs look rather foolish to someone who's buying their first one expecting things to "just work." Watching videos is something 99% of MacBook users do, so it's definitely got to be a top priority for Apple to get right.

    Fortunately, it sounds like the issue has made it past the customer service reps and to the people that really needed to hear about it. Hopefully it's an issue that Apple can fix without waiting on Intel to update the video drivers for the X3100.

    To be clear, I'm not angry or bitter. I simply think this bug slipped through the cracks and it should not have.
  • Klaus1 Level 8 Level 8 (45,430 points)
    This is long shot but worth a try:

    Untick the system preferences/display/auto adjust screen brightness.
  • tslyjr Level 1 Level 1 (0 points)
    It is good to know it is not a hardware error! Hopefully they get an update of some sort out to fix the glitch.
  • beeger Level 1 Level 1 (0 points)
    I am having the exact same problem as described by others on this thread. I'm running a brand new MacBook purchased 2 days ago with any and all relevant software updates installed. Very frustrating. I submitted a bug report to Apple. It seems incredible that a problem like this could exist on a brand new Mac. The same videos run fine on an iMac and an older Powerbook.
  • Dominik Huber Level 1 Level 1 (0 points)
    I have the same problems. It's really annoying. I hope a solution will come soon!!
  • InfomationDesk Level 1 Level 1 (0 points)
    I bought a brand new white 2.4 GHz MacBook last week and have been having the same problems as the rest of you. If I attempt to play h.264 or MPG in Quicktime it does the flickering. In fact, it also does it to most of the videos on Apple's site when I attempt to play them in anything other than Safari.

    I thought that there might have been a software conflict between VLC, FCP Express, and Quicktime. So, I went as far as wiping the drive and reinstalling Leopard. Turns out, it had the problem even after the fresh install.

    I don't know if there's going to be a software update or if Apple will require me to trade in my Laptop for a new one. All I know is that my 5 year old iBook running Jaguar doesn't have this problem.

    I'll make an appointment at the genius bar this week perhaps. Maybe they'll have a solution. It's good to know that other people are having the same difficulties.
  • jrkagan Level 1 Level 1 (130 points)
    Thanks to everyone who helped to bring this to the attention of Apple.
  • RUnited Level 1 Level 1 (85 points)
    that doesn't solve it unfortunately..
  • beeger Level 1 Level 1 (0 points)
    I've submitted a bug report to Apple on this issue twice, and have yet to receive a reply. I know they don't respond to every bug submission, but I was really hoping to see something on this issue. I was very specific in these reports and even cited these message threads.

    Has anybody heard that Apple is actually working on this issue? I'm a little hesitant to call AppleCare because I'm afraid Ill just have the same experience as the other posters who tried this. I've never used the Genius Bar but since this seems to be a real issue I'm not sure there is anything the "geniuses" can do.
  • Chatin Level 1 Level 1 (0 points)
    I have the same issue when watching some videos in Quicktime. When I'm watching an online seminar video, I have notice that the video will not flicker if I watch the low resolution video but when I view the high resolution video, it will flicker continuously and it quickly becomes annoying. I do not get this issue, however, when watching 720p HD trailers.
  • beeger Level 1 Level 1 (0 points)
    This is odd ... I've been checking in on this thread every day to see if there are any updates from anyone. On the thread index page, this thread used to be associated with hundreds of "views" (I think around 500 or 600). Now it suddenly says that there are only 16. Maybe I'm just being paranoid but is someone trying to downplay the wide-spread nature of this problem? Has anyone else seen this?
  • coolnew282003 Level 1 Level 1 (0 points)
    i'm facing the same problem when viewing using firefox on my macbook-late 2007. When using safari, there is no flicker. One of my friends having the same macbook version does not has this problem.
  • Chatin Level 1 Level 1 (0 points)
    I hope Apple fixes this soon.
  • morberg Level 1 Level 1 (10 points)
    I can confirm that I see the flickering with Firefox 3 beta 4 and the QT plugin 7.4.1, but no flickering with the exact same video page in Safari 3.1 and the same QT 7.4.1 plugin.

    I haven't tested any other Firefox versions or browsers.
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