Seeing Ipod tabs in Itunes window

My Ipod shows up in the Itunes source panel and I have successfully manually dragged music to the Ipod, but I can't see any of the Ipod command tabs in Itunes. If I click on to Ipod, I get the 'software licence agreement' page. I agree and save, and then.....nothing. Where is the 'summary' tab or the 'music' tab mentione d in the manuals and help?
I would appreciate any help. I might be doing something wrong or missing an action.
If I do diagnostics, I get the same as other posters; ie 'one sync test failed' Where do I go from here?