4 Replies Latest reply: Mar 3, 2008 4:53 PM by iGarry
lhayward Level 1 Level 1 (0 points)
Please help! I recently tried to update my iPhone with the latest software. When I plugged my phone into the computer, it was recognized by iTunes, contacted the iTunes Store and successfully downloaded the new software. However the update, for whatever reason has failed (error 6). Now the phone is stuck in recovery mode!! When I plug it into iTunes it recognizes the phone, explains that it is in "Recovery Mode," extracts the software, but stalls when it "Prepares iPhone for Restore."

To try and remedy the problem I have done the following:

The phone spent six hours plugged into the wall charger for a solid charge, I have ensured I am running the latest version of pre-leopard OS (10.4.11), and iTunes (7.6.1), I have rest both the computer and phone many time and I have swapped USB cables and tried USB ports on both the front and back of my tower with no luck.

If anyone has some suggestions on how to resolve this issues I am all ears and much obliged...

-Laird

Mac Book & Mac Pro, Mac OS X (10.4.11)