Quicktime HD playback issues - strange green bars/severe color issues.
I work for an extremely large stock video provider and we have a very large and important client who has gotten one of our clips... It's a 720p clip that plays back @ 59.94fps. The client purchased the clip from us and has gotten it and claim on playback it has severe color issues and tracking problems. I've seen the client's example - it 'quadrants' up, strange green bars appear between the bars and then the clip jumps color to almost... negative.
The big issue I'm having is I cannot for the life of me reproduce the problem. We have 6 G5's in our department alone and none of them will replicate the issue. I've tried that, I've tried playing it back on our Kona TV - everything looks 100% AOK on our end.
Any idea what would cause this errored playback? Everytime I gently approach the idea of 'maybe its your system' I get violently rebuffed. I'm under a tight time line, a considerable account is at stake and any info at all would be helpful.
Here's a link of the flawed playback:
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G5 Quad (PPC), Mac OS X (10.4.11)