4 Replies Latest reply: Mar 5, 2008 6:51 AM by Mattymon
Mattymon Level 1 (0 points)
I received my Iphone on Friday Feb 29th new form Apple. I set it up and it upgraded to firmware 1.1.4, all seemed well and good, but for the phone keeps going to an unlockable black screen randomly. Some times from surfing the web, or from chekcing email, photos, etc. After pushing the sleep button it will not wake. The only way to get the phone back on is from doing a hard reset.

I have removed the 1.1.4 firm ware form my windows machine and re-did the firmware upgrade with a backup in itunes, and also did one as a fresh phone install without my backup and the phone is still repeating the behavior.

Any other tips for me? Is it true that I have to actually drive the phone to an apple store to get it replaced? The Apple CSR told me that they will not send me a new phone, I have to send it back? How can they do that? I need my phone - even in its non working sporadic behavior.

Message was edited by: Mattymon
  • Nathan C Level 5 (6,260 points)
    Mattymon,

    Is anything covering the IR emitter and sensor, such as a case?

    The IR emitter and sensor are located between the earpiece hold and the top bezel of the iPhone.

    Hope this helps,

    Nathan C.
  • Mattymon Level 1 (0 points)
    This happens only when out of the case, there is nothing permanently blocking the phones sensors, problem seems to be random and while the phone is in use or just after use.
  • Lawrence Finch Level 7 (34,951 points)
    How about your fingers? There is an invisible sensor above the earhole slit on the phone that turns off the screen, so you won't accidentally hang up the phone with your ear. When the screen goes black it is usually because this sensor is blocked.

    If you are sure that is not the problem you probably have a defective phone. Apple will exchange it for you.
  • Mattymon Level 1 (0 points)
    Thanks but it is not anything to do with coverage of that sensor. Happens when just sitting on my desk with nothing covering it.