11 Replies Latest reply: Jun 14, 2008 4:06 PM by Bthumme
Windoodoo Level 1 Level 1 (0 points)
Ok I turned on my computer today and the screen on my MacBook is white. I hear it start up but the screen never changes it just stays white. I hooked up my MacBook to my 20 inch Cinema Display the Cinema Display works but the MacBook stays white. In the Display options I do NOT have it set to mirror so if I move my mouse over to the MacBook screen it disappears then will reappear when i bring it back to the cinema display. The OS is running fine as far as I can tell, I just cant see it on my MacBook screen. Any help?

MacBook, Mac OS X (10.5.2), 20 inch Cinema Display
  • A.E.S. Level 2 Level 2 (485 points)
  • Windoodoo Level 1 Level 1 (0 points)
    Thanks for the tips but it didn't fix it.
  • tejasvi Level 1 Level 1 (0 points)
    I hit the same, exact same, problem yesterday with my core2duo pre- santarosa macbook. None of the suggestions (PRAM reset..) work.

    Applecare tells me my phone in warranty has expired and I need to extend it by 2 years to avail support over the phone. Guess I'll need to take it to the store - have~3months left on the hardware warranty.

    @Windoodoo : did you figure out a solution to the problem yet ? any clues will be a big help before I drive to the store.
  • Windoodoo Level 1 Level 1 (0 points)
    I took my Macbook in to the Apple Store on a Monday afternoon and got it back that Friday they said my LCD screen was bad, a rare hardware problem.
  • Bthumme Level 1 Level 1 (0 points)
    I'm getting the exact same problem...Apple wants 300 to fix something I didn't do, rediculous...let me know if you get an answer to this.

    BTW, this is happening to me on a First Generation Macbook...
  • Bthumme Level 1 Level 1 (0 points)
    Tell me if this works for you...I can get my screen to work by doing a little trick, but it's not practical...

    If you take your left thumb and pointer finger, and almost bend the plastic towards the top-left corner, I can get a picture on the macbook...I know you don't quite under stand what I'm saying, but it's like...if I push the front of the plastic inwards, and the backside of the plastic inwards, I can get a picture on the macbook (sorry, it's really confusing what I said, I know)
  • Ethan Treff Level 1 Level 1 (0 points)
    I don't have an answer, but I like how you put the picture up there.
  • Bthumme Level 1 Level 1 (0 points)
    Wind, what did you do/say when you went down to the store? I was told they had never seen anything like it and they just wanted me to send it in to Apple...I got a call back form the store manager two days later saying he was sorry for the bad time I had (it was my 2nd time down there, and it's a 2-hour drive one way) and he would give me a discount...and he did no such thing, in fact, he quoted me a price higher than what the "Genius" quoted me. Here are pics, before the "pinching", and after:

    http://img291.imageshack.us/img291/4721/photosx2.jpg

    http://img505.imageshack.us/img505/8572/photo2qw5.jpg

    Message was edited by: Bthumme

    Message was edited by: Bthumme
  • tejasvi Level 1 Level 1 (0 points)
    So, I turned it into the Apple store last week. I got a call from Apple support saying that my laptop needed a new LCD and it would cost $750 or such. Its still on the 1 year warranty and they claim that it was dropped and that caused the LCD to b0rk! There was a small bump next to the IR sensor that happened like 5 months ago and they are bringing it up as a warranty breaker The support person suggested that I look for cheaper alternatives outside of Apple's. I see that a LCD for the macbook costs around $200.

    @Bthumme : I was also told that they had never heard of/seen such a problem. I am going to get mine back from Apple this week and will try your pinching solution ? Either way, it appears like I need to replace the LCD ...
  • Bthumme Level 1 Level 1 (0 points)
    Any updates folks?
  • Bthumme Level 1 Level 1 (0 points)
    one final bump to see if this problem got resolved...i've had a useless macbook for almost 5 months now...