Previous 1 2 Next 26 Replies Latest reply: Apr 24, 2008 10:47 AM by gilboy
David Emery Level 1 (5 points)
Suddenly Mail has started behaving strangely. When I try and receive mail, my Mail Activity progress bar shows mail coming in (ie: "Incoming messages 20/20"), but nothing shows up in my inbox, or my junk folder or anywhere else. I haven't changed any setting recently, this has suddenly just started.

Any ideas?


imac G5, Mac OS X (10.5.2)
  • mlepine174 Level 1 (0 points)
    Same thing here - I've been struggling for the past few days with the same problem. When I try to receive my mail, the activity bar shows there are incoming messages to be brought in off the server and the activity bar shows activity, along with a rate (e.g. 2.4 Kb/s) but nothing actually comes in.
    When I go to my server via an internet based mail program, which I've always been able to do, it shows all my mail that won't come in.
    I've checked all my folders in my mail and there are no new messages coming in.
    I can send stuff and it goes out and others receive it, I just can't bring any of my mail in!!
    Not sure if I mucked up any of the settings, but I've compared my mail settings to a laptop nearby that is working fine and they compare the same.
  • silphium Level 1 (0 points)
    Same thing here as well. I reported it on this (very short) thread:

    No one has offered any suggestions or possible causes yet. I'm stumped -- I'm note sure whether this is affecting performance, but it sure is annoying. How can there continually be incoming messages, yet no corresponding activity showing in the Activity Window (Command-0)?
  • Ernie Stamper Level 8 (37,545 points)
    David, et al,

    Are previously received messages showing in the Inbox? Is this a POP account?

  • gilboy Level 1 (0 points)
    Same problem here, I think. Since the upgrade to 10.5.2, the Mail app gets stuck loading incoming messages, usually stopping about a tenth of the way through the waiting messages (23 of 240 messages).The spinning Mail Activity wheel goes on forever; I have to Force Quit to get out. Almost no messages make it into my Inbox. I can send messages just fine.

    It happens only on the Earthlink mail account - my only POP account -- not my .Mac mail account. Previously received Earthlink messages do show in the Inbox. The Apple Genius checked the port number and said he thought the problem was the connection was timing out, and suggested calling Earthlink. Earthlink had no idea what was happening; should be working, say they.

    Any ideas? I've since started using Thundermail at the Apple Genius's suggestion "at least till there's a patch." That at least gets me my mail, but I much prefer the Apple app. (and kind of surprised I'm being told by an Apple Genius to use a third party app...)
  • silphium Level 1 (0 points)
    I'm using IMAP. I don't see any problems in InBox messages. TW, this is on my work machine. I access the same account at home (DSL instead of gigabit ethernet, G5 instead of a Mac Pro, but still Leopard 10.5.2), and haven't seen this problem occur.
  • gilboy Level 1 (0 points)
    Thanks, you gave me an idea. Just set up my Earthlink POP account on my work Mac, same prefs as on my problematic PowerBook, and all runs well on the work Mac. So there's something about my PowerBook's Mail app perhaps.

    Do I reinstall Mail. Or must I reinstall Leopard? I'm operating out of limited tech awareness here.
  • mlepine174 Level 1 (0 points)
    Yes, my previous emails are showing in my inbox and the other folders I had created and yes, this is a POP account.
    BTW - I also have an RSS feed in my mail box and these items are coming in (I have "Netflix Top 100") and at last count 100 of these came in over the last few days.
    I also created a new POP account name with my same email address and despite this, it still won't pick up my messages off my server (even though it shows activity).

    Stymied - Mark

    PS - if I were to reinstall mail, would I lose all the emails I have currently in my mail box folders (smart folders)?
  • Orb Level 1 (0 points)
    I've been seeing the same problem as well since upgrading to 10.5.2. However my MacBook, also running 10.5.2, works fine.

    I notice that mail comes in, but I never see it. If I relaunch then I see the mail that had come in before. I tried removing my entire ~/Library/Mail and and start new, but that did not help.

    I notice that sometimes there is no activity in the Activity Window, but the IMAP Inbox still has the progress circle spinning...if that is any clue.

    Another thing I have noticed is that rules are not processed correctly. Sometimes it does a copy instead of a move to the designation IMAP folder. And other times I see a message twice in the INBOX. I tried disabling all rules and that did not solve the problem above.

    Is there a way to run Mail in full debug?

    I have tried switching to both Thunderbird and Entourage...I hate them both, but at least they get my IMAP mail.
  • Greg Alexander1 Level 1 (40 points)
    Same problem here. It's inconsistent across mailboxes and I haven't tracked down the extent at this time.

    eg: My whole inbox from one account shows no mail, neither did the sent box (IMAP) for that account. All mail (hundreds) does show on the server. My sent box for that account just started working though - downloaded and now all sent mail is accounted for.

    Very very odd.

    10.5.2 on MBP 2.2Ghz.
  • mcknett Level 1 (0 points)
    I'm having what appears to be the same frustrating issue. .mac account works fine. any POP account hangs up (perpetual beachball) Mail activity says...20 of 92 messages received though only the first 2 get through...then it hangs. I've dumped and re-added accounts. I've had my ISP clear the mailbox. No luck. The only way I can get mail is to Force Quit and forget about mail...then it's off on a Safari for webmail access. This is very frustrating and has been going on for a couple of weeks.

    I've checked with the Connection Doctor and everything is connecting.

    I'd really like some help.

    Message was edited by: mcknett
  • DanE_6 Level 1 (10 points)
    Add another to the list, my account at work works great but when I get home It's the spinning wheel of death to my work account. My .mac account and my website account work great. It seems odd that this happens as it does. I almost want to copy the mail prefs and mail from my work to my home mac. Anyone have a solution yet?
  • mlepine174 Level 1 (0 points)
    I think I see a problem but I'm not sure how to fix or correct it. When I go into mail preferences and look under accounts, it shows my outgoing mail server (SMTP) is "offline". How do I make it online? Is this why my mail isn't working I wonder?

    Any help here is appreciated - thanks,
  • DanE_6 Level 1 (10 points)
    Alright, I think I have a solution, or at least it worked for me. It's a bit of a workaround but it does the trick.

    1. Created a new user in "Accounts"
    2. Set up the email account freshly in my new user mail
    3. Once I verified that it worked I copied my which is in user/library/preferences/... to a hard drive.
    4. I copied or archived/compressed my Mail folder which is in user/library.. and copied that to my external hard drive.
    5. I went back to my "Account" user with the corrupt email account and went to my Mail folder and archived and compressed that folder and copied it to my hard drive under a different mail name(So not to overwrite the other mail archive. This is only to be able to import mail back into my account once I've got mail working again.
    6. Went to my hard drive and to the and I overwrite the previous plist in the preferences folder on my /user/library/preferences/...
    7. I uncompressed the NEW EMAIL MAIL folder on my external hard drive, and then I dragged and copied it over the other MAIL folder in my user/library/... folder.
    8. I opened my mail to find everything clean but my new email account from the other user created.
    9. I began importing my old mail and then dragging it back into my INBOX to repopulate my mail. I then did the same for my signatures, mailboxes and whatever else I needed.

    Everything seems to be working great so far, will let you know if I come across any hiccups. Hope this works for all of you.
  • DanE_6 Level 1 (10 points)
    Did this help anyone, just curious because my email has been great and very cooperative over the last few days now?
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