9 Replies Latest reply: Apr 2, 2008 11:45 AM by huinee
NotThatTechnical Level 1 (0 points)
Hello all of you wonderful, technical Mac people. I have a problem I hope one of you can solve. When connected to the internet and opening my Safari browser I have started getting an error message ....."Keychain 'login' cannot be found to store Safari". It prompts me to either cancel or reset to default. Either of these options allows me to use Safari, HOWEVER the same thing keeps happening the next time I open Safari. I realise I must do something in Utilities / Keychains but what exactly must I do to stop this error message showing each time. Thanks for your help.

iBookG4, Mac OS X (10.4.1)
  • harkev Level 1 (0 points)
    I am having the exact same problem. It started immediately following an installation of Microsoft Office 2008. Never had a problem with this computer until I put Microsoft on it... Serves me right I guess.


    I have tried using Keychain First Aid, and deleting the Keychain Login, but nothing gets rid of the error.
  • Klaus1 Level 8 (47,745 points)
    No idea if this is relevant to your problem, but I saw this on Macfixit yesterday. Could be you need to update:

    As promised, Microsoft has delivered Office 2008 12.0.1. This update is designed to resolve a series of significant issues with the original iteration including incredibly slow launch times (up to several minutes) for Office 2008 applications under Mac OS X 10.5.2 -- previously confirmed as a known issue by Microsoft.

    The update also fixes an issue that could give a local user who does not have administrator permissions access Office 2008 program files. This issue occurs when the non-administrative user account was assigned User ID (uid) 502.

    The new release is available as a 114MB standalone download.

    A long list of specific improvements includes:

    Word Stability is improved when you start Word 2008: This update fixes an issue that causes Word 2008 to quit unexpectedly when you try to start it. The issue occurs when Word 2008 tries to import settings from earlier versions of Word that might have been installed on your computer.
    Blank pages are no longer printed when you print to a high resolution printer: This update fixes an issue in Mac OS X 10.5 Leopard that causes blank pages to print when you print to a high resolution printer.
    Excel Stability is improved: This update fixes several issues that cause Excel 2008 to quit unexpectedly. Additionally, this update improves overall stability during regular use such as copying and pasting data.
    Support for secondary displays is improved.: This update fixes an issue for users of computers that have more than one display. This issue prevents users from moving workbook windows to a position greater than the maximum height of the primary display on the secondary screen. This issue affects users who position a secondary display above the primary display.
    Reliability is improved for ledger sheets: This update fixes an issue that causes the width settings for columns in a ledger sheet to be lost when the workbook is saved in the following file formats: .xlsx, .xlsb, .xltx, or .xltm. This update also fixes an issue that causes calculated columns such as the Balance column to incorrectly display a sheet error when the column is inserted.
    Performance is improved when you open PowerPoint 2008: This update fixes an issue for users of Mac OS X 10.5.2 Leopard that causes PowerPoint 2008 to open slowly.
    Reliability is improved when you save to an SMB network volume: This update fixes an issue for users of Mac OS X 10.5 Leopard that causes problems and potential data loss when you save a PowerPoint Presentation to a network volume that uses the SMB protocol. The following is an example of the protocol: smb://computer-name/volume-name
    Notification sounds now play when you use Entourage in Mac OS X 10.5 Leopard: This update fixes an issue for users of Mac OS X 10.5 Leopard that prevents notification sounds such as New mail sound and Send mail sound from playing when you use Entourage 2008.
    Stability is improved when synchronizing data with devices and other applications: This update fixes an issue that causes the Sync Services component to quit unexpectedly while synchronizing calendar and contact information to iCal, to Address Book and to mobile devices that are connected through iSync or iTunes.
  • harkev Level 1 (0 points)
    That all sounded great and all, but I only understood a small fraction of it.

    To be honest I am contemplating the deletion of keychains all together. I have never used it before... Will deleting Keychains do any harm to the computer? Or is it like any other program i.e. MSN messenger, safari, microsoft word?
  • Klaus1 Level 8 (47,745 points)
    All it said was that if you have Microsoft Office 2008, Microsoft now have a big updater for it that makes it work better on a Mac.

    As for Keychain, which is probably an entirely unrelated problem, don't delete it, but you don't have to use it if you don't want to!
  • ztif24 Level 1 (0 points)
    I am having the exact same problem even after the update. Any ideas?
  • Klaus1 Level 8 (47,745 points)
    Open Keychain Access in your Utilities folder.

    In the Keychain menu, select Keychain First Aid.
  • Rogik Level 1 (0 points)
    I started encountering this problem once I installed Microsoft Office 2008 update 12.0.1.
    Right after I installed it started looking like Entrourage cannot access saved account information from Keychain. It would ask me every time for the permission to access Keychain.
    After looking into numerous forums I did not find a solution, though many people are reporting this problem.
    What helped me is running Keychain First Aid.
    When I ran it in Verify mode - it marked all of the mail related entries as containing errors. Then after repair - it started working.
    Looks like Microsoft did one more great job - when installing 12.0.1 update - they mess up your keychain.
  • huinee Level 1 (0 points)
    Please try going to Keychain Access under Applications/Utilities/. Look for keychain entries for your email accounts and double click on each of them. Click on the Access Control tab and take note of what your settings are. Then make sure that Microsoft Entourage is in the list under "Always allow access by these applications:" if it's not already there.

    Please let me know what settings you see as you try this, and hopefully this helps.

    Hui Nee Chin - huchinATmicrosoftDOTcom
    Microsoft Entourage Test
    Disclaimer: This mail is provided "AS IS" with no warranties, and confers
    no rights.
  • huinee Level 1 (0 points)
    If modifying the application password items in Keychain Access did not work, also try deleting the application password items and restarting Entourage. You will be prompted to enter your password again to get them back into your keychain, but after that it should be OK.

    Hui Nee Chin - huchinATmicrosoftDOTcom
    Microsoft Entourage Test
    Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights.