Scratch On Screen

Question

Level 1

110 points

Scratch On Screen

Hi, I have had the iPhone basically since a couple months after it came out. I like it a lot.

I just, today, dropped it while getting into the car and it hit the asphalt. Now, there is a thin, diagonal scratch right about in the middle of the screen. AGH! It isn't too bad and I could live with it. If you have the iPhone screen lit up and are looking right at it you can't really see it. From an angle or when the screen is off it is more visible.

I am wondering what are my options (besides a whole new iPhone obviously)? I don't have an extended warranty, just the one that came with the phone. Will they replace it (I wish)? Is there some charge for getting it fixed? I want to go to the Apple Store this weekend but I want to know what they will say.

Thanks.

iMac Core Duo/8GB iPhone, Mac OS X (10.4.11), 17 Inch/1 GB RAM/128 MB VRAM/160 GB HD

Posted on Mar 6, 2008 8:48 PM

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Answer 1

Best reply

Allan Sampson

Level 10

123,677 points

Mar 6, 2008 8:53 PM in response to falco223

Accidental damage is not covered under the standard warranty or under the AppleCare extended warranty - which extends the standard one year warranty by an additional year.

The "repair" will cost $249 for an 8GB which will be an exchange for a refurbished or new iPhone.

Expensive, but cheaper than a new one.

There are 3rd parties available that will replace the glass only but using an unauthorized repair service will void the warranty.

You can take it to a local jeweler to see if something can be done.

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Answer 2

Mar 9, 2008 4:10 AM in response to falco223

I know it might seem like a weak fix, but maybe try one of the anti-glare screen protectors. The scratch may not be so visible without light reflection hitting it, and the film will cover it so your finger won't catch on the scratch itself and remind you everytime you touch it. 😉

They're $15 for a set of two and they work beautifully...

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Answer 3

AHJ

Level 1

36 points

Mar 9, 2008 5:22 AM in response to falco223

Hey

Take a look at this website - nice affective and cheap way of getting scratches from your iphone/ipod and many other little expensive devices

http://www.blueunplugged.com/p.aspx?p=118563

worth a try at £2.95!!!

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Answer 4

Mar 11, 2008 9:54 PM in response to falco223

find another problem with the phone and see if apple will replace it

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Answer 5

emalya_

Level 1

35 points

Mar 11, 2008 10:51 PM in response to falco223

You know, you should just take it to Apple and have them look at it. The worst that could happen is what you think already.... that they can't replace it for free, but you might as well go and try right? What's the harm in that. Maybe you'll have some sort of luck with the people there.
You should at least give it a try.

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