808 Views 4 Replies Latest reply: Mar 8, 2008 7:09 PM by S.U.
I would call Apple help - explain your situation. If you don't get the answer you feel is right ask for a supervisor. Keep going up the chain until you get someone prepared to listen. Ask for and write down names. Keep a record of conversations. Be polite but very firm.
If there is no external case damage it's hard to imagine what you may have done...
If you or a friend has a digital camera, take pictures of the top, bottom, sides and front to show that there is no external damage (hasn't been stepped on etc). You can e-mail these to the supervisors you talk to so that they can see the melted portion around your DVD/CD drive. After all "A picture is worth a thousand words".
There could well have been a failure of the thermal sensors or fans that could have caused the MBP to overheat. So there is a logical explanation as to what could have happened. You could probably find instances of this by searching the MBP forums. There have been plenty of instances of MBP's running hot for a number of reasons.