Melted Mac Book Pro - PLEASE HELP
I hoping someone can help or advise me out there. I'm a mac user myself but I'm writing on behalf of my niece who has a Mac Book Pro that is still under warranty.
Recently she found her computer melted around the CD compartment area and her CD stuck inside it. She left is safely on her desk, naturally none of the air vents were covered so there was no reason for it to overheat.
We took it to the main Apple Store in London's Regent Street to see one of these 'Geniuses' where they accused her of foul play and suggested someone had stepped on it causing it to collapse internally. This is obviously untrue and obsurd. There are no signs that is has been stepped on and we were very offend that we were accused. The external shell is intact when you look at top and bottom but the front side where the CD bay is it clearly looks as if it's melted. We found them not very helpful at all and to add insult to injury wanted to charge £163 to have it repaired when it appears to us that there is a fault with the mac and it's still under warranty. If anyone out there can advise it would be very helpful.
Kind regards
Sophia
Recently she found her computer melted around the CD compartment area and her CD stuck inside it. She left is safely on her desk, naturally none of the air vents were covered so there was no reason for it to overheat.
We took it to the main Apple Store in London's Regent Street to see one of these 'Geniuses' where they accused her of foul play and suggested someone had stepped on it causing it to collapse internally. This is obviously untrue and obsurd. There are no signs that is has been stepped on and we were very offend that we were accused. The external shell is intact when you look at top and bottom but the front side where the CD bay is it clearly looks as if it's melted. We found them not very helpful at all and to add insult to injury wanted to charge £163 to have it repaired when it appears to us that there is a fault with the mac and it's still under warranty. If anyone out there can advise it would be very helpful.
Kind regards
Sophia
Mac Book Pro 15 GL/2.16/1G/120/128 RAM, Mac OS X (10.4.11)
