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User profile for user: grovey7657
grovey7657 Author
User level: Level 1
5 points

Volume down button stuck

I was turning down my music as is was a bit to loud. and the volume down got stuck and the volume. ringer and call volume goes to mute so I can not turn the volume back up as it will go down again. and when i unlock my iphone the ringer bit comes up with the volume on mute and does not go away.
Is there a way of getting it unstuck without voiding my warrenty and not taking it to apple. or would a o2 store be able to sort it out.

Trixi (White MacBook) 60GB HDD, 512MB Ram, 1.83ghz intl 2 duo, Mac OS X (10.4.11), iPhone :)

Posted on Mar 11, 2008 12:02 PM

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User profile for user: jia10
jia10
User level: Level 4
1,716 points

Posted on Mar 11, 2008 12:24 PM

I take it that you mean the volume button on the side of the iPhone? If so, then if pressing on it doesn't unstick it, all you can do is take it back to the 02 store, if you bought it there, and organise a replacement as per the terms of the warranty, which covers defective parts for 1 year, assuming that you haven't dropped it. If it's become stuck simply be pressing it, I would assume that this comes under normal use, and a replacement should be unquestioned. Don't try and fix it yourself, as any attempt which left any marks, would most likely void your warranty.

Good luck with it. By the way, it's always worth doing a hard reset/reboot, followed by a restore, if the first doesn't help, just to rule out any software glitches, though in your case, it doesn't seem likely, but still worth a try, and may save you a visit to the store.

Cheers.
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User profile for user: jia10
jia10
User level: Level 4
1,716 points

Mar 11, 2008 12:24 PM in response to grovey7657

I take it that you mean the volume button on the side of the iPhone? If so, then if pressing on it doesn't unstick it, all you can do is take it back to the 02 store, if you bought it there, and organise a replacement as per the terms of the warranty, which covers defective parts for 1 year, assuming that you haven't dropped it. If it's become stuck simply be pressing it, I would assume that this comes under normal use, and a replacement should be unquestioned. Don't try and fix it yourself, as any attempt which left any marks, would most likely void your warranty.

Good luck with it. By the way, it's always worth doing a hard reset/reboot, followed by a restore, if the first doesn't help, just to rule out any software glitches, though in your case, it doesn't seem likely, but still worth a try, and may save you a visit to the store.

Cheers.
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User profile for user: morphineangel2005
morphineangel2005
User level: Level 1
0 points

Mar 11, 2008 3:08 PM in response to grovey7657

I had a similar problem after using the iPhone in an airport. I talked on my iPhone before the flight, no problem hearing the caller. I set it to airplane mode for the flight, and used the headphones that came with iPhone. Had a nice flight listening to my music library on iPhone. Then after my flight, I could not hear my callers. I rebooted the phone, I played with the volume, I tried speakerphone, nothing worked. Then I thought maybe the headphones did something. I hooked up the headphones, backtraced my steps with the iPhone, tried a few different settings, and finally I was able to hear my callers, in speakerphone and regular. It was the weirdest problem I've had with iPhone yet, and the most stressful. I have friends who won't buy an iPhone because I'm having so much trouble with mine. Now I'm wondering why I keep the thing.
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Volume down button stuck

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