ATI Radeon HD 2600 XT Firmware Update Computer shutdown during update

Question

ATI Radeon HD 2600 XT Firmware Update Computer shutdown during update

Good day,

My computer shutdown during the update with ATI Radeon HD 2600 XT Firmware Update.
Now, I can't get any of my screens to work.

Can I get some help?

Thanks.

MacPro, Mac OS X (10.5.2)

Posted on Mar 11, 2008 8:15 PM

Reply

Answer 1

Mar 11, 2008 8:26 PM in response to Maximilien Lora

Hey, my update finished but I am having the same problem! My computer is not giving any output via the video card! Now the only was I can see what's going on with my computer is through screen sharing via Back To My Mac. Please help!

Reply

Answer 2

Janne.M

Level 1

0 points

Mar 12, 2008 12:10 PM in response to Maximilien Lora

Yup!
The same thing happened to me, while I was sitting there reading all the warnings that the firmware updater has, the computer just rebooted and after booting my fears were confirmed: no working video card!

OK, so now I have access to the machine through 10.5's shared screen and my MacBook Pro.
I figured that I could run the ATI Radeon HD 2600 XT Firmware-updater in my Tools folder to restore the card...
But, no.
It tells me that my card is already at version 1.0!

Is there any way to force the updater to try to flash the card again?

Help...

Reply

Answer 3

islk350

Level 1

65 points

Mar 12, 2008 12:31 PM in response to Maximilien Lora

Folks, describe the series of actions you did. Also, post your configuration (what monitors you have and what ports they are on). And tell us what the system did as a result...

Reply

Answer 4

Mar 12, 2008 3:20 PM in response to islk350

Here is the information you requested.

Monitors:
Samsung LCD 24 inch, port 2 of the card.
Mag Innovision CRT 19 inch, port 1 of the card.

I was installing the update ATI Radeon HD 2600 XT Firmware Update.
As I was reading the update notes, about 1/4 to 1/3 of the update completed the computer shutdown.

I restarted the computer. I heard the boing but no image ever appeared on my monitors and they stayed without signal.

I restarted the computer several times and always the same results. No signal to the monitors.
I can target firewire load the harddrives of my Mac Pro on my MacBook Pro. Therefore the drives and the system works.

I have tried zapping the PRAM, no change.
I have tried disk load by holding down the option key, no change.
Nothing on my monitors, they just aren't getting any signal from the card.

Any suggestions?

Thanks.

Reply

Answer 5

Mar 12, 2008 3:38 PM in response to Maximilien Lora

Hey, I got the same results as the user before me. I have reset the SMC, reset the PRAM, reseated my video card, attempted to boot off the install DVD, and attempted to plug it into other monitors. I thought for a second it might be my DVI cable but then tried using a DVI to VGA adapter with a VGA cable (from both DVI ports) but still have had no luck. I have tested my MacBook on my monitor and it works flawlessly so this is definitely not a monitor issue. I have also tried to reinstall the firmware via screen share but it said my computer did not need it. The only other thing worth mentioning may be that I used Migration Assistant to transfer over an "image" from my old portable computer so maybe that might have had something to do with it but I highly doubt it.

Reply

Answer 6

Mar 12, 2008 4:07 PM in response to islk350

Me again,

I know my computer has loaded and is working.
Using screen sharing with Back to my Mac, I have access to everything.
But still nothing on my monitors.

In the more information of the Apple menu for Graphics/Displays:
Display:

Type: Display
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
Vendor: ATI (0x1002)
Device ID: 0x9580
Revision ID: 0x0000
Kernel Extension Info: No Kext Loaded
Displays:
Display Connector:

In the PCI Cards:

display:

Type: VGA-Compatible Controller
Driver Installed: Yes
Bus: PCI
Slot: Slot-1
Vendor ID: 0x1002
Device ID: 0x9580
Subsystem Vendor ID: 0x1002
Subsystem ID: 0x9580
Revision ID: 0x0000
Link Width: x16

Anything else I can provide?

Thanks again for the help.

Reply

Answer 7

islk350

Level 1

65 points

Mar 12, 2008 4:39 PM in response to Guttbinder

The migration would only be a problem in booting the machine if it did actually have an issue. A good graphics card should always turn on the monitor during the EFI load (holding the option key during the boot beep should give you the boot-picker screen. If you hava no video at all, the card is dead...

Message was edited by: islk350

Reply

Answer 8

islk350

Level 1

65 points

Mar 12, 2008 4:38 PM in response to Maximilien Lora

Looks wrong. Looks like the flash was interrupted. How did the unit power down?? Didn't touch the power key accidentally?? In that state I'm not even sure if adding aecond good card will allow you to try to reflash the failing card...

Reply

Answer 9

Mar 12, 2008 6:23 PM in response to islk350

I was in the process of shutting Down the computer when it said the shutdown was interrupted because of several programs open.

When I investigated the reason for not shutting down, the software update was jumping.
I clicked on it. Read and downloaded the software (about 2 min).
I was sure that the computer had stopped the shutdown process.
So I decided to continue the installation.

It asked for my password, I gave it.
It started installing, at about 30% complete it suddenly turned off.

Any suggestions?

Thanks again.

Reply

Answer 10

islk350

Level 1

65 points

Mar 12, 2008 6:34 PM in response to Guttbinder

You'll need to call Applecare and let them know.

Reply

Answer 11

islk350

Level 1

65 points

Mar 12, 2008 6:37 PM in response to Maximilien Lora

Ouch. The shutdown was not canceled. Now you need a new card.

Reply

Answer 12

Mar 13, 2008 4:55 AM in response to Maximilien Lora

Happened to me also. Downloaded the update via Software Update.. shutdown the computer later on and was prompted to install the ATI update.. entered password.. install got to 63% and then the Mac Pro shutdown. Now it doesn't recognise my display (30" Cinema Display).

Here is the output from the console (collected via Remote Desktop):

12/03/2008 16:46:03 com.apple.loginwindow[35] Shutdown NOW!
12/03/2008 16:46:03 com.apple.loginwindow[35] System shutdown time has arrived
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] applicationDidFinishLaunching
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] ATI Radeon HD 2600 XT Firmware Update version 1.0
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] Found a 'display'
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] Found Matching dsiaplay returning 1
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] InitialRequirementsAreMet
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] OS version is 10.5.2 build 9C31.
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] in Updater IsCorrectMachine
12/03/2008 16:46:03 ATI Radeon HD 2600 XT Firmware Update[44903] in UpdaterUtilites GetPropertyFromPathNode
12/03/2008 16:46:14 ATI Radeon HD 2600 XT Firmware Update[44903] GetRootAccess success
12/03/2008 16:46:14 ATI Radeon HD 2600 XT Firmware Update[44903] Calling kextload CallAEWP with wait
12/03/2008 16:46:14 ATI Radeon HD 2600 XT Firmware Update[44903] GetRootAccess success
12/03/2008 16:46:18 [0x0-0x8f08f].com.apple.updaters.graphics.atiradeonhd2600xt[44903] extension /Applications/Utilities/ATI Radeon HD 2600 XT Firmware Update.app/Contents/Resources/ATIROMFlasher.kext has potential problems:
12/03/2008 16:46:18 [0x0-0x8f08f].com.apple.updaters.graphics.atiradeonhd2600xt[44903] Warnings
12/03/2008 16:46:18 [0x0-0x8f08f].com.apple.updaters.graphics.atiradeonhd2600xt[44903] {
12/03/2008 16:46:18 [0x0-0x8f08f].com.apple.updaters.graphics.atiradeonhd2600xt[44903] "Kext has immediate dependencies on both com.apple.kernel and com.apple.kpi components; use only one style" = true
12/03/2008 16:46:18 [0x0-0x8f08f].com.apple.updaters.graphics.atiradeonhd2600xt[44903] }
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] pid 0xaf93, status 0x0
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] NORMAL EXIT 0x0
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] Back From Calling CallAEWP with wait
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] fStatus 0x0
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] About to start the update
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] GetData
12/03/2008 16:46:18 ATI Radeon HD 2600 XT Firmware Update[44903] fStatus 0x0
12/03/2008 16:46:19 ATI Radeon HD 2600 XT Firmware Update[44903] Read '000%
¿∂>' length 5

...

12/03/2008 16:46:23 ATI Radeon HD 2600 XT Firmware Update[44903] GetData
12/03/2008 16:46:23 ATI Radeon HD 2600 XT Firmware Update[44903] Read '063%
' length 5
12/03/2008 16:46:23 ATI Radeon HD 2600 XT Firmware Update[44903] GetData
12/03/2008 16:46:23 com.apple.launchd[1] (com.apple.SystemStarter[29]) Exit timeout elapsed (20 seconds). Killing.

After phoning AppleCare support, who really didn't tell me anything I didn't already know, I was told to phone a local service provider.

Phoned the service provider, once again they had no real knowledge (they suggesting re-installing the system!!), and was told I should probably just take the graphics card into them so they could send it to Apple and get a replacement card.

Reply

Answer 13

Mar 13, 2008 10:47 AM in response to Maximilien Lora

My update completed w/o problem, so can't help much.

With that said, I wonder if you could run the firmware update again remotely and see if that would recover the video outout? I've run into a similar situation with the recent keyboard firmware update for MacBook Pro. After installation of the keyboard update failed, I lost the keyboard and mouse completely, but but I ran the updater again with external keyboard, and my internal kb and mouse came back.

Reply

Answer 14

Mar 13, 2008 11:21 AM in response to red eye flight

I have tried several times.

I downloaded the update and tried running it.

Every time, it says that the computer doesn't need the update or that it has already been updated.

I'm going to an Apple Store in Laval with the card later today, even have a scheduled meeting at the Genius Bar.

I'm hoping for a quick solution.

Reply

Answer 15

islk350

Level 1

65 points

Mar 13, 2008 3:59 PM in response to seventytwo

Probably the best thing to do for now. It is a partially flashed card and cannot run fully.

Reply