7 Replies Latest reply: May 29, 2008 7:01 PM by johnimark
Marc89 Level 1 (0 points)
Hi all,

Using Windows Vista, every single time i open up I-Tunes i am presented with the I-Tunes setup wizard and its getting quite irritating, i have tried to uninstall I-Tunes and reinstall and even went through the inconvenience and recreated my entire I-Tunes library, its becoming a real pain and unfortunately have little choice other than to use I-Tunes with my Ipod, So does anyone have any idea what could be causing this?

The pc is a pretty decent PC with intel Core 2 Quad, 4GB ram so this should easily power I-Tunes so i really have no idea what could be causing this.. I dont have any other problems using any other programs on my pc or anything like that.



Windows Vista
  • PT Level 7 (20,875 points)
    Are you able to see and select the button to agree to the terms? If not, change your screen resolution to 1024 or larger so you can see the entire agreement screen, agree to it, then you can change your resolution back again.

  • Marc89 Level 1 (0 points)
    Im able to see and agree to the terms but i have already done this the first time i ran the software, Itunes also lose's all its settings every time the programs reopened after being closed properly.

    Anyone got any ideas?
  • fullcream Level 2 (325 points)
    Ok, my idea is kinda lame but let's just try it:

    What are you clicking on when you want itunes to open? A shortcut on desktop? Try clicking on the itunes.exe file itself. In WinXP, the path is c/program files/itunes.

    If this doesn't work, try uninstalling itunes and disabling all scanning software like antivirus and the like, then installing it again.
  • Katrina S. Level 7 (24,095 points)
    It sounds like Vista permissions may not be letting you save the preferences files.

    Make sure you have full control over all your folders on the C: drive.
  • Marc89 Level 1 (0 points)
    Hi fullcream,

    I have tried that and that still dont fix the problem im afraid, thanks for the suggestion!

    Katrina S, im at work at the mo so cant check right now but im 99% sure the permissions are fine but ill check when i get home.

    Thanks again.

  • johnimark Level 1 (0 points)
    Hello everyone. I've had iTunes installed for about a year, and the same thing started happening to me only recently. As opposed to granting myself Full Access to every file in c:\, is there an .ini file I can focus on? I confirmed that the shortcut I use to open iTunes points to itunes.exe, but what is the difference between that and iTunesHelper.exe?

    Thanks for any help anyone can provide!
  • johnimark Level 1 (0 points)
    I found a solution on another post (from one Mark_UK), and it seems to have done the trick for me. Here it is, in full:

    Re: iTunes Setup Assistant keeps popping up!
    Posted: Apr 13, 2008 8:22 AM in response to: Lumberg5580

    This is a really annoying bug and seems to have something to do with XML that is used to share data across different programmes. XML is used to store your user preferences and it seems that if an XML file in another programme is altered in any way it can affect iTunes XML preferences.
    I have overcome it by taking these steps (in Vista):

    Delete the following files:

    C:\Users\your username\AppData\Local\Apple Computer\iTunes
    C:\Users\your username\AppData\Roaming\Apple Computer\iTunes

    You will then have to agree to the conditions and run through setup one last time. It should then be set (until the next time XML files are altered)!