6 Replies Latest reply: Jun 6, 2008 2:41 PM by lizzytom
Nancy Forcier Level 1 Level 1
There seems to be a lot of conflicting information about what someone can do with a stolen iphone and what can be done to get it back. Here is what I have found: anybody can get a new sim card and reactivate the phone as theirs. Prior to doing this however, the thief can also view or listen to anything you had on the phone. The password code if you had one can be unlocked. Reporting stolen phone to ATT will stop the service, but that is it. Apple does not seem to care about this growing problem. They offer no insurance, as other phones do. They will not work with ATT to track your phone, even tho it is technically possible. There is no solution other than buying a new iphone (which is great for them). The least they could do is make it so that your phone is useless if stolen. Why don't they?
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  • Nathan C Level 5 Level 5
    Nancy Forcier,

    First, Apple does cooperate with law enforcement when information can be verified, and helping law enforcement. In addition if somebody finds a lost or stolen product and contacts Apple, Apple will do what it can to help the original owner recover their Apple product.

    Second, bypassing the lock to access the iPhone and the data on it normally requires the machine it is regularly synced with.

    Third, for it to be useless the carrier would have to block the IMEI on their network. That would be a decision for the carrier to make. For business users there will be an option to remote wipe the data from the iPhone when the iPhone 2.0 update is released.

    Hope this helps,

    Nathan C.
  • Allan Sampson Level 10 Level 10
    The password code if you had one can be unlocked.

    How is this done?

    anybody can get a new sim card and reactivate the phone as theirs.

    Not if the carrier blocks the iPhone's IMEI number when notified by the account holder that the iPhone is lost or stolen which is up to the carrier. It is my understanding this is what at&t does when notified of a lost or stolen iPhone.

    It is also possible to enable a SIM PIN or SIM lock for the iPhone's SIM card. When powering an iPhone on with the SIM PIN enabled requires entering the SIM PIN to use any phone functions. After 3 missed tries entering the SIM PIN, the SIM card cannot be used without a reset from at&t.
  • tntkicker Level 1 Level 1
    so what happens when someone goes to ATT to have it reset. Will they detect that it's stolen phone or just go ahead and reset the device? And if they actually detect that it is stolen, will they call the police?
  • Allan Sampson Level 10 Level 10
    I have no idea.

    Good questions for at&t customer service.
  • lizzytom Level 1 Level 1
    AT&T is not currently set up to block imei #s from being used - part of the problem is that you can use a phone without registering the imei # with AT&T, even the iphone, you just need a working sim card - it's a nice thought but the most AT&T could possibly do is "hotline" the imei so that if it showed up on an acct it would alert the fraud dept & at this point in time they don't do that unless it's stolen from a store