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Purchased album not showing up in iTunes

I purchased an album and it was in my purchased folder and synced to my ipod, but two days later I changed computers at work. The album is no longer in my new iTunes purchased folder or the iTunes folder on my C drive. This morning it was still on my ipod and when I plugged in my ipod it prompted me asking if I wanted to transfer the album to my iTunes. When I clicked OK I was told to go to the 'Store' tab and authorize my computer. I did this and now my music has disappeared from my ipod as well and is nowhere to be found. Is the music gone for good?

Dell, Windows XP

Posted on Mar 24, 2008 6:43 AM

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Posted on Mar 24, 2008 7:06 AM

You could try contacting the iTunes Music Store Customer Service and they might sanction a second free download, there have been occasional reports in the iTunes forum of this happening. However just be aware that they are not under any obligation to do so since you are advised when you buy anything to back it up. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

You might also want to check out this page for future reference: How to back up your media in iTunes
2 replies
Question marked as Best reply

Mar 24, 2008 7:06 AM in response to spg421

You could try contacting the iTunes Music Store Customer Service and they might sanction a second free download, there have been occasional reports in the iTunes forum of this happening. However just be aware that they are not under any obligation to do so since you are advised when you buy anything to back it up. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

You might also want to check out this page for future reference: How to back up your media in iTunes

Purchased album not showing up in iTunes

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