Airport Extreme Printer Issue

I just set up my Airport Extreme, with my Cannon i350 attached in the usb. Internet access is working fine, but printer is not. The error message I get is that the printer is not responding. I've checked all the connections, everything seems fine. Help?

Posted on Sep 13, 2005 2:51 PM

Reply
5 replies

Oct 16, 2005 8:28 PM in response to Jackie Gaudio

I was emailed this solution....now I can print! Hope this
helps.

Printer troubleshooting for AirPort Extreme and AirPort Express
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Do you have a USB printer that works the way you expect it to when connected to your computer, but not when it's connected to your base station for printer sharing? In that situation, this article helps you troubleshoot issues with printer recognition or sending a print job.
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Before you start, remember that base station printer sharing is for printing only, not for printer utilities or other special features that may require a direct, proprietary connection. Exactly what you need to do varies slightly between AirPort Extreme and AirPort Express. We'll note the differences.
Turn off and unplug

For AirPort Express:

Unplug AirPort Express, and turn off the printer.
Disconnect the USB cable from the AirPort Express.
Plug in AirPort Express, and turn on the printer.
After AirPort Express finishes starting up, reconnect the USB cable from the printer.
For AirPort Extreme:

Unplug the AirPort Extreme Base Station, and turn off the printer.
Be sure the USB cable from the printer is connected to the AirPort Extreme.
Turn on the printer.
Plug in the base station.
Check for software updates

Be sure that you have the most recent Mac OS X software updates and the latest firmware for your AirPort product.

Check printer recognition in AirPort Admin Utility

Open AirPort Admin Utility, located in the Utilities folder.
Select your base station, and click Configure.
Locate the Summary page. For AirPort Admin Utility version 3, you're already there (it's the default page). For AAU version 4, included with AirPort Express: From the View menu, choose Summary.
Once you're looking at the Summary view, check to see if it recognizes your connected printer.

Check your printer driver

Check the version of the printer driver that's installed on your computer.
Look at the support website for the printer manufacturer to see if their latest driver is newer than what you have.
If it's newer, download and install it.
Delete and recreate the printer queue

Open Printer Setup Utility (10.3) or Print Center (10.2).
Delete any queues for the printer model you have.
Add a new queue, and choose Rendezvous. It should locate and show the printer attached to the base station.

Testing your setup

Your printer should now appear in Printer Setup Utility or Print Center. Open the TextEdit application, type a short sentence, and then try to print that document.

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Airport Extreme Printer Issue

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