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Apple TV 2.01 Update - My Movies->Genres freezing

4305 Views 30 Replies Latest reply: Apr 15, 2008 4:24 AM by mpdajo RSS
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mpdajo Level 1 Level 1 (30 points)
Currently Being Moderated
Mar 28, 2008 7:25 PM
Good news from 2.01 update was that it was to include Genres under the My Movies menu.
Problem is that each time you move down to select a new genre it freezes. For some items it is about 5secs but for others 10-15secs.

Is this a problem experienced by all, or an isolated case. I have over 300 movies and TV shows in library and streaming over 802.11n. Everything else has speedy menus, just Genres for Movies!

Message was edited by: mpdajo
Power Mac G5, Macbook Pro, Macbook, Apple TVs, Mac OS X (10.5.2)
  • Jeff SD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Mar 28, 2008 7:47 PM (in response to mpdajo)
    Im having the same issue - on "My Movies" that are not synced. I have about a 15 second delay for every remote click. I have about 200 movies. This is the first problem I have ever encountered in almost a year of owning it BTW - so I know its not my network setup because that has not changed.

    *Edit #2* to add that I have an addition library of movies that is in another iTunes (shows up as "Shared Movies") that does not have this problem - there are about 150 movies in it - however there are only 2 genres. In the "My Movies" were I have about 200 movies that are streamed via the main library that has some content synced there is about 20 genres and this is the menu that is freezing for me.


    *Edit #3* I just added a whole bunch of genres to the "Shared Movies" (12 to be exact) and I still cant duplicate the problem - it appears its a problem with the "My Movies" section only.
    MacBook Pro, PowerBook G4, Mac Mini, AppleTV, Airport, iPhone, Mac OS X (10.5.1)
  • Norm Goodger Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 28, 2008 9:01 PM (in response to Jeff SD)
    Have you power cycled the ATV to see if the problem persists after a complete reboot?

    If that doesn't work, while it would be a pain if you've synced a bunch of files to the ATV, you can do a factory reset and update it again. I updated mine and wandered through Genre's and had no issues. Though I am streaming to maintain a larger library than any ATV could hold, and have no content synced to my ATV.
    PowerMac G5/Mac Mini 1.83/iMac G5, Mac OS X (10.5), PowerMac G5, Dual 2.0GHz /Mac Mini 1.83 Dual Core
  • smithers2112 Calculating status...
    Currently Being Moderated
    Mar 29, 2008 3:08 AM (in response to mpdajo)
    Connection is also dropping for me after the update. It never happened before the update.
    Connecting over 5ghz-N Time Capsule
    Mac OS X (10.5.2)
  • Maggot Level 2 Level 2 (185 points)
    My connection dropped out last night, too. Never happened before.

    Plus. it seems that I'm still hanging when trying to access certain things via TV through the iTunes Store (i.e., podcasts, trailers, etc).
    iMac 2.4 Ghz Intel Core Duo, 24", Mac OS X (10.5.1)
  • KingBee Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 30, 2008 1:58 PM (in response to mpdajo)
    I'm experiencing the exact same issue with the 2.01 update. Scrolling through the My Movies list is not a problem and is snappy. The minute I drill down on the Genres list, it takes about 5-10 seconds between when I press the remote button and when the selection bar on the list moves. I tried to reboot, but did not see any change in behavior.

    The ironic thing is that performance on all other menus is greatly improved from the 2.0 version of ATV, which slowed the responsiveness of the entire user interface down to the point of being unusable. At least now it's only happening on then new Genres screen underneath My Movies.
    PowerMac G5 Dual 1.8ghz - Black MacBook - iMac 17" G5 PPC - Mac Mini (Intel), Mac OS X (10.5.2), Apple TV 2.01
  • tmartine Level 3 Level 3 (945 points)
    Currently Being Moderated
    Mar 30, 2008 4:54 PM (in response to Maggot)
    if you are using 802.11n over 5 GHz there is a problem with dropout.. i myself experienced this..

    workarounds...

    1) 5 GHz with "Use wide channels" turned off
    2) 2.4GHz in any flavour works
    Dual 2GHz G5 PowerMac, Mac OS X (10.5.2), AppleTV 40 Gig, AE Gigabit
  • Fort Wayne Dan Calculating status...
    Currently Being Moderated
    Mar 30, 2008 5:15 PM (in response to mpdajo)
    Same issue here. I have two ATVs. Bought them last year when they first came out. Both worked fine until Leopard. Then they started to lose the network. Then ATV 2.0 came out, along with AEBS update and 10.5.2. All started working flawlessly. Then ATV 2.0.1 came out, and both of my ATV instantly started dropping the network again. Argghhh!
    macBook Pro, Mac OS X (10.5.1)
  • smithers2112 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 31, 2008 9:02 AM (in response to tmartine)
    From what I understand about wide channels, they proved a signifigant speed increase. So if you disable that, you may as well just drop to 2.4ghz.
    Hope someone from apple reads this and starts working on a fix...
    Macbook Pro 2.0 week 17, Mac OS X (10.4.6)
  • tmartine Level 3 Level 3 (945 points)
    i think you may be right about the speed thing, but i'm not sure...

    but some people experience lots of interference when using 2.4 GHz since it overlaps the frequencies of many other wireless devices in the home... most other WiFi networks close by, bluetooth, cordless phone, wireless speaker system, leaky microwaves etc... so for those with lots of interference issues 5 GHz is still a valid/good choice for many, speed difference aside.
    Dual 2GHz G5 PowerMac, Mac OS X (10.5.2), AppleTV 40 Gig, AE Gigabit
  • Jeff SD Level 3 Level 3 (550 points)
    Norm Goodger wrote:
    Have you power cycled the ATV to see if the problem persists after a complete reboot?


    I have done a complete reboot - re installed everything etc. Even tried it with different wireless routers (N, G/B and an AX). No go - still freezing.

    If that doesn't work, while it would be a pain if you've synced a bunch of files to the ATV, you can do a factory reset and update it again. I updated mine and wandered through Genre's and had no issues. Though I am streaming to maintain a larger library than any ATV could hold, and have no content synced to my ATV.


    Tried that as well - did not help. Im going to try and remove all the movies and add them one by one to see if there is a specific file thats causing the slowing when I get home tonight. Could be the embedded tags as opposed to tags that iTunes tracks in its database?
    MacBook Pro, PowerBook G4, Mac Mini, AppleTV, Airport, iPhone, Mac OS X (10.5.1)
  • Chaz27 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2008 11:51 AM (in response to KingBee)
    yep im another one using vista with the issues of dropping network with the new 2.01 update. worked flawlessly before that. i was using 5 ghz wide changed security settings and everything did a factory restore worked great then once i did the update again it went right back to disconnecting. my conclusion it is definitly the update!!!!!
    Windows Vista
  • uva25a Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 2, 2008 5:37 AM (in response to KingBee)
    ditto here. Unusable so far.
    Windows XP
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