CAN'T SYNC CONTACTS (with iTunes) "because the iPod is disconnected" ????

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Level 1

8 points

CAN'T SYNC CONTACTS (with iTunes) "because the iPod is disconnected" ????

The iPod/Touch IS connected and syncronising music, photos and starting with the contacts sync. After 20 seconds or so the process stops and the alert message says:
"iTunes could not sync contacts on the iPod because the iPod is disconnected".
Have restarted the Mac, reconnected the iPod/Touch with the same result. I have also deleted iPhoto cache which was suggested in one of the forums discussions.
NOTE: I have made the same Sync with my regular iPod 160 and it works fine,

Any suggestions?

Thanks

Yve

macBook Pro, Mac OS X (10.5.2)

Posted on Mar 29, 2008 3:49 AM

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Answer 1

Mar 29, 2008 10:14 AM in response to montenovo

I may have a couple of suggestions.

1.) Plug in your iPod Touch, and when the page appears of choosing to sync your iPod, click on the Info tab at the top. Make sure that both sync contacts and sync iCal calendars boxes are checked, then click the Sync button at the bottom right hand corner.

2.) If this doesn't work because iTunes is still not reading your iPod, try setting your iPod syncing to manual before syncing the calendar and contacts.

I hope this helps.

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Answer 2

montenovo Author

Level 1

8 points

Mar 29, 2008 2:25 PM in response to Ashlee Lund

Thanks.
Unfortunately there is no change. Here is what I did:
1) I synched one selected group only of the addressbook. The sync was successful.
2) A few days later when I reconnected iTouch to my Mac the iTouch appeared in iTunes and its software was automatically updated.
3) Later on, in the info tag, I unclicked the group that was initially selected (and addresses transferred) and changed the sync to "sync all". But during the transfer suddenly the iPod disconnects in the middle of the transfer. The iTouch is plugged in the Mac, but disconnected. Ans so says the warning message.
Note that the folder "sync all" as well as the initially selected group are both visible in iTouch contact groups.
any other suggestion?
Thaks again

Yve

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Answer 3

Apr 5, 2008 9:33 PM in response to montenovo

I have the EXACT same problem. I had to reset my ipod touch. It would work for a while, now I'm back to the same thing, did you ever figure it out?

Trish

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Answer 4

montenovo Author

Level 1

8 points

Apr 6, 2008 1:43 AM in response to trishamil

No Trish, I still have the same problem and we seem to be the only ones with that situation... At least we are not alone in this problematic iTouch World :-))
You say you reset your iTouch, it worked fine and then the problem started to show again? When, after the first new sync, after a change in the sync settings, after an automatic sync when connecting to your Mac or simply some time later?

yve

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Answer 5

Apr 8, 2008 4:20 AM in response to montenovo

There is an answer to your (and my) problem on another Post:
http://discussions.apple.com/thread.jspa?messageID=6525825&#6525825
Give it a try - it certainly worked for me. Don't worry that it is talking about iPhone!
Cheers
Don

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Answer 6

montenovo Author

Level 1

8 points

Apr 8, 2008 7:11 AM in response to montenovo

answered and resolved

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