iPhone was unplugged during update; now completely unusable, not recognized

Question

Level 1

9 points

iPhone was unplugged during update; now completely unusable, not recognized

So I was updating to the latest iPhone software through iTunes when somehow, the USB got unplugged. Now, the phone is always off; when I turn it on it just has a picture of a USB cable pointing towards the iTunes logo for a few seconds, and then shuts off again. It's comepletely unusable. When I plug it into the USB port, it is recognized in Windows and the computer and all, but it doesn't appear in iTunes, and the iPhone's screen is the same image as when it is unplugged.

HELP PLEASE!!!
No phone + No music = Death.
=[.

Thanks in advance!
--Sarah.

8 Gigabyte iPhone, Windows XP

Posted on Mar 31, 2008 5:50 PM

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Answer 1

Mar 31, 2008 6:34 PM in response to soso2323

Try forcing your iPhone into Recovery mode.

Disconnect the USB cable from the iPhone.

Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.

Press and hold the Home button while reconnecting USB cable. When you reconnect USB, the device should then power on.

Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.

When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message.

This will require an iPhone Restore.

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Answer 2

Mar 31, 2008 8:10 PM in response to soso2323

I'm in China.
I'm using a broadband server from an office building.
They have a passcode, I have it.
Everything goes well until I want to open the safari, and it tells me unable to connect to server. Whats happening? This hasn't happened before, I was able to connect, but whats the problem? Can you walk through the steps to log in the the wifi as if I was a two year old?
please. I'd appreciate it.

Thanks Jack

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Answer 3

soso2323 Author

Level 1

9 points

Apr 1, 2008 5:43 PM in response to Allan Sampson

I tried this, and it just did the same thing. Even with the home button held down, it just went straight to the image of the USB cable and iTunes logo on the screen.

Thanks so much for trying, though!

Anybody got ideas?

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Answer 4

LeoC2

Level 1

86 points

Apr 2, 2008 7:39 AM in response to soso2323

soso2323 wrote:
Anybody got ideas?

Bring it into an Apple store, they should be able to set it straight.

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Answer 5

Apr 2, 2008 8:15 AM in response to soso2323

Reboot your computer, launch iTunes, and, with that USB/iTunes icon showing, plug in to a USB port directly on the computer, not through a hub. It should restore. If it does not then iTunes is not recognizing the iPhone and you need to solve that problem first. See: http://docs.info.apple.com/article.html?artnum=305716

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Answer 6

Apr 2, 2008 8:17 AM in response to Jack King

Well, you hijacked this thread, but if the phone didn't tell you it can't connect to the WiFi network then your phone probably didn't get valid IP address and/or DNS server from the router. Please post a new message with an appropriate subject so the WiFi experts will see it and help.

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Answer 7

oklori

Level 1

6 points

Apr 2, 2008 8:41 AM in response to soso2323

The same thing happened to me. I also had that picture of the USB cable pointing towards itunes. I don't remember exactly what I did cuz I tried a million things. But I do remember that I fixed it with the iphone connected to the computer. I THINK what happened to my phone was that the update was downloaded but not installed. Do you remember when it asked you before you aggreed to updating your phone - that if you wanted to download AND install the new update? I kinda think thats what happened, it downloaded but didn't install it. So all I know is that I fixed it by connecting it back to the computer and iTunes. I hope this helps.

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