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iMac Freezing

Hi there,

I have one of the older (first gen 24" intel) iMacs. Its been fine until recently.

However, it now occasionally locks up (once 3 times in a day) and over the past week I'd say its occurred about 7-10 times.. The freezing seems to come about shortly after I notice some gfx glitches.

The problem seems to arise after running a movie or flash movie.

I had noticed a similar issue before whilst playing World of Warcraft, a problem solved by running smc fan control and setting the fans to run at a high rpm. I suspect the problem is gfx kernel panic related. However, I dont wish to run the fans at full pelt all the time as it will shorten their lifespan and its hardly a decent solution.

Can anyone offer any help?

Thanks..

iMac 24", Mac OS X (10.5.2)

Posted on Mar 31, 2008 7:35 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2008 9:25 PM

Hi please do this:

http://docs.info.apple.com/article.html?artnum=303446

Also try this:

http://docs.info.apple.com/article.html?artnum=2238

Thanks
562 replies

May 1, 2008 9:42 AM in response to dynamostia

Add me to the list, but my problems started September 2007 before having Leopard installed, still on Tiger.

My computer was sent to repairs and came back 4 weeks later actually worse. Funny how the repair report said everything was running ok. Opened a safari window, went to Apple site, Quicktime, trailers, opened the first one, chose 480p, voila, system freezes.

Its been sent back for repair again, after doing everything already laid out in this thread.

Like I told the store: back when Apple was PowerPC I never had problems. Now, they come in spades.

T.

May 4, 2008 4:48 PM in response to dynamostia

right, I've been having a very similar problem. I've had my intel imac since september 2006 and it's always done this. I get randomly colored pixels here and there, sometimes solid horizontal lines of white, and alot of other things. I even get a cyan line in some of the metal windows like in itunes that appear in the top left corner and move depending on where I drag the window. in the more serious cases it blacks out, turns into vertical tubes, loses the background, freezes, crashes, or automatically restarts.

yes, this is quite annoying. when it starts to hiccup and freeze it's like a cd skip, even the audio gets affected. just a half hour ago I was going through a track in the finder preview and it started repeating about a quarter of a second of the track. even with smc installed I still get issues and have gotten more and more in the recent weeks. I've had the temperatures go up to 117 just today doing very light browsing.

here are some pictures that I have. sometimes they are able to be captured with a screen capture, and sometimes they disappear when I drag the grey box over it. then there are the really bad ones that I got with my camera phone.

http://gribblecake.com/FileShare/Pictures/Mac/Picture2.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture3.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture5.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture9.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture10.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture12.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture13.png
http://gribblecake.com/FileShare/Pictures/Mac/Picture14.png
http://gribblecake.com/FileShare/Pictures/Mac/Comp1.jpg
http://gribblecake.com/FileShare/Pictures/Mac/Comp2.jpg
http://gribblecake.com/FileShare/Pictures/Mac/Comp3.jpg
http://gribblecake.com/FileShare/Pictures/Mac/Comp4.jpg
http://gribblecake.com/FileShare/Pictures/Mac/Comp5.jpg

here's a crash log if it helps
http://gribblecake.com/FileShare/Pictures/Mac/Feb23crashlog.rtf

the image issues occur even at the startup screen. most of the time when I shut down and try to start up again, this cascade of fuzzy lines comes from the top right of the screen. it'll often take 10 tries to get it to startup without the artifacts or whatever you'd like to call them.

May 5, 2008 8:04 PM in response to Hannes Hofer

I, too, am experiencing random freezes of my BRAND new iMac 24" with the 3.06 GHz processor. I've only had the computer 5 days, and already 3 freezes requiring cycling the power...extremely disappointing. This is my first Mac; I defected from Windows because I thought and was assured at my local Apple store (erroneously, apparently) that iMacs don't crash. They do...right out of the box.

May 8, 2008 3:51 PM in response to dynamostia

Hello There!
Well, just to put one more name to the list, exactly the same problem with those dead pixel lines and a the iMac freezing, can move the mouse cursor with that little colored ball until I switch it off.
My iMac is a white intel based late 2006, 24" NVIDIA Graphics Card, and OS 10.5

I have done most of the things I have read over here, have the SMC Fan Control but nothing seems to work, those freezing always come back.

I just turned to iMac and I found this 😟 Bad luck!!

waiting for a answer too before I take it to the genius bar.

May 8, 2008 5:21 PM in response to dynamostia

As I posted earlier mine was doing the same thing with dead pixels, locking up but the mouse would work, etc. SMC fan control helped for awhile. Finally, I came home from work and found it locked up. I guess it had been locked up all day. I could not get it to start up after that. It would freeze at the blue screen every time.

I booted into target disk mode and transfered everything to my mini. Off to the genius bar I went. I explained everything, including that this iMac was a free replacement for a G5 lemon (in the shop 6 times).

They covered the repair even though it wasn't under warranty! Graphics card replaced and it has been running like a champ for the past month! WOO HOO!

I still use SMC fan control when doing video intensive tasks just to be safe. Not a single problem since.

Good luck with all of yours. I would take it in ASAP and maybe print off this thread or at least give them the address so they can see it. Be really nice and compliment them a lot on the great service they provide and how Apple is the best company in the world, etc. HEY, you catch more flies with honey... 🙂

Message was edited by: mwachel to change the signature. 10.5.2

May 10, 2008 9:19 AM in response to brutjens

This is totally a symptom of overheating. I had an intel imac that had similar issues - but only as it got older. The imac case is designed with too little ventilation. Over time heat really reeks havoc on computer components. And GPUs with inadequate cooling display these artifacts and cause your system to freeze. Over time your psu will also fail if apple doesn't do something to reduce the heat.

May 14, 2008 4:53 AM in response to mwachel

Yesterday i made a call with apple , explained what we thought was the problem, the graphics card running hot. To my surprise they immediately gave me a case number and the problem will be fixed without costs. The service point receptionist said to me it was a well known problem.

I didn't have applecare and the machine a (white 24) was bought 12 sept 2006
I think the know the cards are having a hard time.... i wouldn't wait on a update, it's hardware failing.
So give it a try, and like mwachel said use honey...

May 31, 2008 5:53 AM in response to dynamostia

I do not think this is an Leopard issue. I have got late 2006 iMac and it was working fine until recently. I have exact same problems described here, and I am still using Tiger. Problem comes from applications using extensive graphics. I cant play games any more due to this problem and my editing days on final cut almost ended. Besides that machine works fine if I will just type something or surf on the internet. There was news saying apple acknowledged same problem on new iMacs and released an update but 2006 iMacs cant install that update, nor I could have found anything related to iMac generation I am using. Thank you for all the tips and I hope this problem can be solved soon since before this problem my apple was solid rock and I was proud of its performance

iMac Freezing

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