922 Views 2 Replies Latest reply: Apr 4, 2008 8:22 AM by tunnel33
Since posting, I have also completely removed and re-installed iTunes per the instructions given on the support page.
There are no other COM add-ins in Outlook, except for the iTunes Outlook Addin.
I tried syncing again, it still doesn't work.
Again, at the top of iTunes, while it's syncing, it does say "Syncing Contacts", then "Syncing Calendar" but it doesn't "really" sync them. Nothing changes.
It appears I have solved the issue myself and thought I would share the solution in case anyone runs into this problem.
In Outlook, I only have one profile. However, Outlook somehow had some settings changed where it prompted me for which profile I wanted to use each time I started Outlook (even though I only have one profile). Because it was prompting me to choose when I start Outlook, I am guessing that when iTunes tried to access Outlook, it was also prompting iTunes to choose which profile to use as well. Since iTunes didn't know which profile, it wasn't syncing properly (note, iTunes never asks you which profile you want to use).
To fix this, I went to the control panel, double clicked the mail icon, clicked the button that says "Show Profiles". I highlighted the only profile I have listed in the drop-down menu and checked the box that says "Always use this profile".
I then sync'd iTunes with my phone and the calendar and contacts finally updated!