Can't unlock ipod

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Can't unlock ipod

About a week ago I had some trouble with my computer and my ipod battery was dead, but I couldnt charge it. Thats not my problem right now, but before that happened I set a new password. After a week without using it I forgot the password. Now after guessing too many times my ipod says "iPod Disabled. Connect to iTunes."

When I connect to itunes it says it cant recognize it because there is a password. It says to unlock it first. What do I do?

1.1.4, Windows Vista

Posted on Apr 5, 2008 11:03 AM

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Answer 1

Apr 5, 2008 11:26 AM in response to starsky133

Hi starsky133,

Try pressing sleep and home button for some seconds. This will restore your iPod.

Hope this helps!

!http://signatures.mylivesignature.com/54486/122/A57996D55BE7ABB4A67DE686D381A27 4.png!

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Answer 2

starsky133 Author

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Apr 5, 2008 11:50 AM in response to Community User

sorry but it didnt work. I tried about 10 times to guess my password, and my ipod says to unlock it by connecting to itunes. Now itunes says I have to unlock it first. Even if I knew the password, my ipod is disabled forever until its connected to itunes

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Answer 3

Apr 5, 2008 12:00 PM in response to starsky133

To force restore the iPod touch you must do this:

1.) Hold both the home and power buttons down until I say to stop a certain one.

2.) After you hold them down for a while, you will see the Apple logo, when you see it let go of the power button but remain holding the home button.

3.)When the Apple logo disappears let go of the home button.

4.)You will see the iTunes symbol, plug your iPod touch into your computer and finish restoring it in iTunes.

Hopefully this will solve your problem...

^-Messymeese

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Answer 4

starsky133 Author

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Apr 6, 2008 11:04 AM in response to Messymeese

I am POSITIVE I did everything you said. However, When the apple logo appeared, while holding down just the home button for a while, it goes back to the screen that says "iPod is disabled. Connect to iTunes"

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Answer 5

Chris CA

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Apr 6, 2008 11:16 AM in response to starsky133

When the apple logo appeared, while holding down just the home button for a while, it goes back to the screen that says "iPod is disabled. Connect to iTunes"

And what happened when you then connected it to iTunes?

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Answer 6

starsky133 Author

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Apr 6, 2008 11:27 AM in response to Chris CA

It says:

iTunes could not connect to the iPod "Ryan's iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes.

So my iPod is disabled and I can't do anything with it. Even if I did know the passcode, there is no way to enter it.

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Answer 7

Chris CA

Level 10

82,434 points

Apr 6, 2008 11:36 AM in response to starsky133

Are you using the same computer you normally sync it with?

Start here -> http://www.apple.com/support/ipodtouch/troubleshooting/

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Answer 8

starsky133 Author

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Apr 7, 2008 6:12 PM in response to Chris CA

This is the same computer I've been using since i got it, and the troubleshooting doesnt work. After holding in the power and home buttons the same sceen comes up and says "iPod is disabled. Connect to iTunes."

I know I did the troubleshooting steps correctly, but Its not restoring. What else can I do? Should I email apple support?

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Answer 9

Apr 7, 2008 7:31 PM in response to starsky133

hold the home button as you connect it to the computer... u should get a message in itunes saying that it's in recovery mode and to restore.. then restore

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Answer 10

starsky133 Author

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Apr 8, 2008 3:34 AM in response to KeriEllen

same error, it says its locked.

I might just email support.

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Answer 11

dunnobro

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Apr 8, 2008 7:44 PM in response to starsky133

i know how if you still havent figured it out...plug in the ipod and hold home and power. then a screen will pop up that shows the connector cord and itunes logo. the ipod screen will show up on itunes and tell you to restore, and restore...

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Answer 12

starsky133 Author

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Apr 9, 2008 5:24 PM in response to dunnobro

it worked. THANK YOU!!!

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Answer 13

Apr 17, 2008 2:35 PM in response to starsky133

Im having the same problem however every recovery/dfu method i try wont work!!!! It just boots up as normal and goes to the "ipod disabled connect to itunes" screen. When i open itunes it tells me i need to put in the passcode to use it 😟 Can anyone help???

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Answer 14

Apr 17, 2008 3:22 PM in response to starsky133

ALl you have to do is plug it into the original computer that you used it with the very first time. Trust me it happened with me and it took me 6 hours on the phone with appel for them to tell me that

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Answer 15

Apr 17, 2008 3:27 PM in response to brown eyed girl!!

thats my problem buddy, my pc isnt the one it was originally synced with as i bought it preowned. Ive still got the receipt but all they'l gimme is store credit!

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