Previous 1 2 Next 16 Replies Latest reply: Apr 18, 2008 3:10 PM by Chris CA
starsky133 Level 1 (0 points)
About a week ago I had some trouble with my computer and my ipod battery was dead, but I couldnt charge it. Thats not my problem right now, but before that happened I set a new password. After a week without using it I forgot the password. Now after guessing too many times my ipod says "iPod Disabled. Connect to iTunes."

When I connect to itunes it says it cant recognize it because there is a password. It says to unlock it first. What do I do?

1.1.4, Windows Vista
  • franciscoandre Level 4 (2,530 points)
    Hi starsky133,

    Try pressing sleep and home button for some seconds. This will restore your iPod.

    Hope this helps!

    ! 4.png!
  • starsky133 Level 1 (0 points)
    sorry but it didnt work. I tried about 10 times to guess my password, and my ipod says to unlock it by connecting to itunes. Now itunes says I have to unlock it first. Even if I knew the password, my ipod is disabled forever until its connected to itunes
  • Messymeese Level 2 (450 points)
    To force restore the iPod touch you must do this:

    1.) Hold both the home and power buttons down until I say to stop a certain one.

    2.) After you hold them down for a while, you will see the Apple logo, when you see it let go of the power button but remain holding the home button.

    3.)When the Apple logo disappears let go of the home button.

    4.)You will see the iTunes symbol, plug your iPod touch into your computer and finish restoring it in iTunes.

    Hopefully this will solve your problem...


  • starsky133 Level 1 (0 points)
    I am POSITIVE I did everything you said. However, When the apple logo appeared, while holding down just the home button for a while, it goes back to the screen that says "iPod is disabled. Connect to iTunes"
  • Chris CA Level 9 (78,695 points)
    When the apple logo appeared, while holding down just the home button for a while, it goes back to the screen that says "iPod is disabled. Connect to iTunes"

    And what happened when you then connected it to iTunes?
  • starsky133 Level 1 (0 points)
    It says:

    iTunes could not connect to the iPod "Ryan's iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes.

    So my iPod is disabled and I can't do anything with it. Even if I did know the passcode, there is no way to enter it.
  • Chris CA Level 9 (78,695 points)
    Are you using the same computer you normally sync it with?

    Start here ->
  • starsky133 Level 1 (0 points)
    This is the same computer I've been using since i got it, and the troubleshooting doesnt work. After holding in the power and home buttons the same sceen comes up and says "iPod is disabled. Connect to iTunes."

    I know I did the troubleshooting steps correctly, but Its not restoring. What else can I do? Should I email apple support?
  • KeriEllen Level 1 (15 points)
    hold the home button as you connect it to the computer... u should get a message in itunes saying that it's in recovery mode and to restore.. then restore
  • starsky133 Level 1 (0 points)
    same error, it says its locked.

    I might just email support.
  • dunnobro Level 1 (10 points)
    i know how if you still havent figured it out...plug in the ipod and hold home and power. then a screen will pop up that shows the connector cord and itunes logo. the ipod screen will show up on itunes and tell you to restore, and restore...
  • starsky133 Level 1 (0 points)
    it worked. THANK YOU!!!
  • nickarmstrong Level 1 (0 points)
    Im having the same problem however every recovery/dfu method i try wont work!!!! It just boots up as normal and goes to the "ipod disabled connect to itunes" screen. When i open itunes it tells me i need to put in the passcode to use it Can anyone help???
  • brown eyed girl!! Level 1 (0 points)
    ALl you have to do is plug it into the original computer that you used it with the very first time. Trust me it happened with me and it took me 6 hours on the phone with appel for them to tell me that
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