1734 Views 12 Replies Latest reply: Apr 9, 2008 9:32 AM by Tatman
a. Scope of Coverage. Your coverage for defects begins on the date your Covered Equipment’s
Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair
Coverage Period”). Apple will, at its option, repair or replace the affected Covered Equipment, if
during the Repair Coverage Period there is a defect in the Covered Equipment’s materials or
workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone battery to
hold an electrical charge has depleted fifty (50%) percent or more from its original specification,
(after being fully charged and the covered iPhone playing audio or video with all settings reset).
Apple will provide both parts and labor, but may require you to replace certain readily
installable parts yourself, as described below. Apple may provide replacement product or parts
that are manufactured from new or refurbished parts. The replacement product or parts will be
functionally equivalent to the replaced products or parts and will assume the remaining
coverage under the Plan. The products or parts that are replaced become Apple’s property.
Apple strongly advises you to record as a back up, data and software residing or recorded in the
Covered Equipment, before making the Covered Equipment available for service.
b. Limitations The Plan does not cover:
Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or
maintenance of non-Covered Equipment (including accessories, attachments, or other devices)
or network or cellular service external to the Covered Equipment;
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including
faulty installation, repair or maintenance by anyone other than Apple or an Apple Authorized
Service Provider), unauthorized modification, extreme environment (including extreme
temperature or humidity), extreme physical or electrical stress or interference, fluctuation or
surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;
(iii) Covered Equipment with a serial number that has been altered, defaced or removed;
(iv) Problems caused by a device that is not the Covered Equipment, including equipment that
is not Apple-branded, whether or not purchased at the same time as the Covered Equipment;
(v) Service necessary to comply with the regulations of any government body or agency arising
after the date of this Plan;
(vi) Problems caused by the function of a network or cellular service or viruses or other software
problems introduced into the Covered Equipment;
(vii) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment
that is returned to Apple in its entirety;
(viii) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents
and broken plastic on ports;
(ix) Preventative maintenance on the Covered Equipment;
(x) The provision of replacement equipment during the period when the Covered Equipment is
(xi) Damage to, or loss of any software or data residing or recorded in the Covered Equipment.
When providing repair or replacement service, Apple will use reasonable efforts to reinstall the
Covered Equipment’s original software configuration and subsequent update releases, but will
not provide any recovery or transfer of software or data contained on the serviced unit not
originally included in the Covered Equipment;
(xii) Any support relating to software, data or media installed on the Covered Equipment; or
(xiii) Except as specifically provided herein, any other damages that do not arise from defects in
materials and workmanship or ordinary and customary usage of the Covered Equipment.
Always make sure to have an appointment prior to a visit to the Genius Bar.
You can make an appointment on your local stores website.
Check out: http://www.apple.com/retail/geniusbar/ to find the closest store to you and set-up an appointment.
You can also call 800-iPHONE for technical support. iPhones come with two years of telephone technical support.
Detailed information around AppleCare for iPhone can be found here: http://www.apple.com/support/products/applecareiphone.html
I was at the Apple store today trying to get my phone replaced since the top left-hand corner buttons no longer work and I have 3 bubbles which have formed under the screen. I had accidentally dropped my phone about a month ago...the buttons not working occurred long after I had dropped it (they stopped about a week ago) but two of the three bubbles occurred before the drop. The man said that was considered abuse and is the reason my phone is malfunctioning (which is BS) and that I cannot get it replaced. BUT yet the person beside me had dropped his phone in water and fried the inside of the phone and he walked out with a brand new phone (this was not considered abuse). CAN SOMEONE EXPLAIN THIS TO ME AND TELL ME HOW I CAN GET MINE REPLACED WITHOUT SOME MAN ON A POWER TRIP BEING REDICULOUS.
I know the other person did not pay $249 because the person told the man he did not have that kind of money right now. The man said well, I feel bad for you but I will tell you what, we will hook you up and you will walk out of here with a working new phone (unless they were billing him later or setting up a 'payment plan' which i highly doubt they did, he did get a free phone)
well I'll be sure to trust your judgment in the future on everything since you were there and all. I actually like to make up stories and post them, grow up and stop wasting other peoples time. I posted this because it was true and I watched it unfold...
I know that the dent on the outside of my phone is going to be an excuse no matter where I take my phone to try to get it replaced or fixed, so i want to know if there is anything I can do because I know for a fact that the problems with my phone are not related to the dent from me dropping it because some of the problems began before i accidentally dropped my phone. Regardless they will use the excuse for 'abuse' over and over with me and its like talking to a brick wall with those people. I could care less if that other person walked out with a free phone or was charged $300...whatever the case I want to know what I can do to help my problem