Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I NEED HELP PLEASE!!!! itunes 7 to itunes 7.6.2 wont open when installed

I need some help guys i used to have itunes 7.1 working fine, then one day i wanted to upgrade to 7.6 so i installed it, but when i clicked on the itunes icon on my desktop it would act as if it will be loading to open itunes but nothing. I have tried so many things. I removed it to download the one i had before but that just did the same thing. Can someone please help because i have been trying for months

thanks
damee

Dell Inspiron 1501, Windows XP

Posted on Apr 6, 2008 11:48 AM

Reply
14 replies

Apr 6, 2008 12:06 PM in response to damee12

Turn off all your firewalls, software accelerators, security software like Norton/McAfee/Zone Alarm/NOD/Kapersky/etc, even the Windows firewall.

An iTunes upgrade is actually an uninstall of itunes & quicktime, then a reinstall of the new versions.

Those items I mentioned all see iTunes as a new program and you have to set security to allow iTunes again.

This article has info on the Windows firewall settings:
http://docs.info.apple.com/article.html?artnum=300870


Anyway, have all these turned OFF when you do your iTunes install.

Apr 6, 2008 1:08 PM in response to Katrina S.

I also have a problem... I was installing iTunes 7.6.2 when an HKEY LOCAL error appeared and iTunes couldn't continue to install, so when I load up 7.6.1.9 now, I get an error saying that iTunes wasn't installed properly.

Very frustrating, I've tried turning off all security programs and Admin privelages, but still 7.6.2 will not install.

Apr 8, 2008 3:33 PM in response to damee12

This install has been a nightmare...!!
I have tried to uninstall iTunes and could not remove Bonjour which you guys use!
Could not remove the Directory it was locked because of one of the .dll s
The first time I tried to upgrade there was a problem and the install did not complete.
I finally found this site that explained how to completely remove Bonjour:
Here it is it might help some of you...

What is Bonjour and why is it installed?   When you install any edition of the Adobe Creative Suite 3 family or a Creative Suite 3 component on Windows, Bonjour is installed as a service on the machine. Bonjour is Apple's open source implementation of zero-configuration networking software. It is used by Adobe Version Cue CS3 client applications to dynamically discover Version Cue Servers on the local network.   For it to function correctly, you must allow Bonjour access to the internet through your firewall. Bonjour checks to see whether the DNS server configured on your computer supports service discovery. No data is transmitted to Adobe. (so they say) Bonjour connects to no other servers than your machine's pre-configured DNS server. (so they say) Bonjour also sends network packets to and receives them from a multicast IP address on the local network (244.0.0.251) once every thirty minutes. This address is reserved for multicast traffic on a local network and such network packets never leave the local network. (so they say)   Identifying the Bonjour service in the Windows Services control panel:   When installed by Creative Suite 3 applications, the name used by Bonjour in the Services control panel is:   ##Id_String2.6844F930_1628_4223_B5CC_5BB94B879762##   To correct the service's name, open a command prompt and type the following two commands. Each command needs to be executed individually.... type in the command and hit enter to execute it, then wait till you are back at a prompt ( C:/> ) :   CODE 1. "C:\Program Files\Bonjour\mDNSResponder.exe" -remove   2. "C:\Program Files\Bonjour\mDNSResponder.exe" -install     The service will now be displayed with the correct name in the Services control panel.     Removing Bonjour (HIGHLY RECOMMENDED!!)   CODE 1. Open a command prompt and type the following command:   "C:\Program Files\Bonjour\mDNSResponder.exe -remove"   2. Navigate to the following folder in Windows Explorer: C:\Program Files\Bonjour   3. Rename the mdnsNSP.dll file in that folder to mdnsNSP.old   4. Restart your computer   5. Delete the Program Files\Bonjour folder       Disable the Bonjour socket driver:   CODE 1. Open the registry editor and go to:   HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\WinSock2\ Parameters\NameSpace_Catalog5\ Catalog_Entries�0000000004   Where you'll find the key:   Enabled=REG_DWORD:00000001 Doubleclick on that and change it from 1 to 0.   2. Reboot and the driver will not be loaded any more.       Repair Winsock 2 with the repair utility (LSPFix):   This program attempts to correct Internet connection problems resulting from buggy or improperly removed Layered Service Provider (LSP) software. (ADOBE!!) When you start LSP-Fix, it will read the list of LSP modules from the Windows registry and verify that each module is present. If a module is missing, it is placed on the "Remove" list for removal. When "Finish" is pressed, the undesired entries are removed, and the remaining entries in the registry are renumbered to make them consecutive. The total module counts are then updated. Finally, the program will display a summary of the changes that were made.   Download: CODE <a class="jive-link-external-small" href="http://rapidshare.com/files/61693599/LSP_Scara.rar">http://rapidshare.com/files/61693599/LSP_Scara.rar</a>     Note: Removing Bonjour prevents Version Cue clients (Photoshop, Illustrator, InDesign, Flash, Bridge) from automatically discovering Version Cue Servers and Version Cue projects in your local network. You will need to connect manually using Connect to Server and the URL or IP address of the machine running Version Cue Server instead.


However the Installer still in not allowing a fresh install !!

ARE THERE ANY INSTRUCTIONS ANYWHERE THAT EXPLAINS HOW TO COMPLETE REMOVE iTunes INCLUDING ALL REGISTRY ENTRIES SO A CLEAN REINSTALLATION CAN BE DONE !!!!

Thanks for any assistance...

Apr 8, 2008 8:31 PM in response to damee12

damee12
OK, so there is a software conflict! Now do the last steps from that article to find out which thing is causing it:

+use the System Configuration Utility to turn on the third-party System Services and Startup Items one or a few at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.+

Yes, it's going to take a while with all the PC restarting you're going to have to do, but you've proved iTunes CAN run on your PC.

I'm betting it's some kind of malware. Post back the name of the thing causing the problem when you find it.

Apr 9, 2008 7:25 AM in response to damee12

Download the free Revo uninstaller. Select the deep clean option. You have to remove these applications: iTunes, Apple Mobile Support, iPhone, Bonjour (expecially Bonjour, say goodbye to bonjour.. HA!!), Quicktime, Apple Software Update and anything else related to itunes, you have to remove these individualy. Be sure to follow the prompts as it cleans, you want to make sure to delete all of the reg entrys.
Revo is an awsome program and it's free. http:\\www.revouninstaller.com
I fix pc's and macs for a living, I have never had so many problems as I have had with itunes. I sure hope they fix it soon.

I NEED HELP PLEASE!!!! itunes 7 to itunes 7.6.2 wont open when installed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.