unable to upgrade to 1.1.4 - privileges error

Question

Level 1

5 points

unable to upgrade to 1.1.4 - privileges error

I am unable to upgrade to iPhone 1.1.4, as in iTunes it comes up with the following message "there was a problem downloading the iPhone software for the iPhone "Neils iPhone". You do not have enough access privileges for this operation"

I successfully update all other software on the Mac including iTunes (up to 7.6.2) etc. it is with the iPhone that I see this error.

All other functionality syn'c correctly (contacts, photos etc.) but unable to upgrade. Note I have little amount syn'c at the moment

iPhone, Mac OS X (10.5.2), iPhone iTunes 7.6.2

Posted on Apr 6, 2008 12:31 PM

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Answer 1

Apr 6, 2008 2:14 PM in response to njinnes

You may need to repair permissions on your Mac.

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Answer 2

njinnes Author

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Apr 7, 2008 12:41 AM in response to Lawrence Finch

Thanks for the input, but where / how do I "repair permissions" on my Mac? Presume there is a utility to do this but could not find?
Thanks in advance.

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Answer 3

Goggsy

Level 1

4 points

Apr 7, 2008 1:49 AM in response to njinnes

I have exactly the same problem. Anybody any idea?

Cheers

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Answer 4

Apr 7, 2008 5:17 AM in response to njinnes

http://docs.info.apple.com/article.html?artnum=25751

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Answer 5

njinnes Author

Level 1

5 points

Apr 7, 2008 2:13 PM in response to Lawrence Finch

unfortunately this did not solve the problem, still getting the error "there was a problem downloading the iPhone software for the iPhone "Neil's iPhone". You do not have enough access privileges for this operation". Note, I successfully download other Apple software updates for my iMac (e.g. iPhoto)

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Answer 6

Goggsy

Level 1

4 points

Apr 9, 2008 5:02 AM in response to njinnes

Hi, I've reset my iPhone, repaired permissions but still can't upgrade to 1.1.4. Did you get anywhere? sorry I'm not bringing any answers.

Cheers

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Answer 7

Nathan C

Level 5

6,260 points

Apr 9, 2008 6:44 AM in response to njinnes

njinnes,

Are you using an admin user in Mac OS X?

Thank you,

Nathan C.

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Answer 8

njinnes Author

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5 points

Apr 9, 2008 10:30 AM in response to Goggsy

sorry not yet

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Answer 9

njinnes Author

Level 1

5 points

Apr 9, 2008 10:31 AM in response to Nathan C

yes I am

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Answer 10

njinnes Author

Level 1

5 points

Apr 9, 2008 2:34 PM in response to njinnes

Solved ! Contacted Apple support, and after a bit of time found that the error was due to the file "iphone software update" being corrupted (in my case missing), which is found in the folder in my home directory. The solution to this was that I had to create a new account and migrate over to this new account (not a pleasant task as took some time) but the iPhone update worked successfully.

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Answer 11

njinnes Author

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5 points

Apr 9, 2008 2:35 PM in response to Goggsy

Have resolved and posted in the thread discussion, hope it works for you to

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Answer 12

njinnes Author

Level 1

5 points

Apr 9, 2008 2:38 PM in response to njinnes

Due to corrupted "iphone update file" which is held in the home folder.

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Answer 13

Goggsy

Level 1

4 points

Apr 10, 2008 3:13 AM in response to njinnes

Cool! was that a new iTunes account or a user account that you had to create?

Cheers

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Answer 14

njinnes Author

Level 1

5 points

Apr 10, 2008 4:31 AM in response to Goggsy

The account was my user account on my iMac not related to my iTunes account. Hence somewhat painful to migrate my data from old account to new account, but it worked.

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