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When plugging iPhone into computer to sync DELL computer shuts down

I am trying to sync my iPhone (adding new music). When I plug my phone into my DELL computer , it first recognizes the hardware , then computer screen goes blank. I have tried different USB ports.
I get an error saying NET Framework, and have tried to install this software but then it says not compatible.
Also I called support and the rep suggested to open MSN as my browser and that did help previously, but now I am having the same problem with my computer screen going blank when I plug in my phone.
Is there anything anyone can suggest to do?

Dell Desktop, Windows XP

Posted on Apr 7, 2008 1:31 PM

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When plugging iPhone into computer to sync DELL computer shuts down

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