4 Replies Latest reply: Apr 7, 2008 7:56 PM by Pirx07
LHSNJ Level 1 Level 1 (0 points)
I am trying to sync my iPhone (adding new music). When I plug my phone into my DELL computer , it first recognizes the hardware , then computer screen goes blank. I have tried different USB ports.
I get an error saying NET Framework, and have tried to install this software but then it says not compatible.
Also I called support and the rep suggested to open MSN as my browser and that did help previously, but now I am having the same problem with my computer screen going blank when I plug in my phone.
Is there anything anyone can suggest to do?

Dell Desktop, Windows XP