13 Replies Latest reply: Apr 17, 2008 7:35 PM by kirk simmler
theaccusersgift Level 1 Level 1
iTunes used to work, then I tried to upgrade to the lastest version.

a) Yes, I tried deleting and installing the standalone Quicktime.
b) Yes, I tried deleting itunes and quicktime and reinstalling with reboots.
c) Yes, I tried the Windows standalone deinstaller followed by a Quicktime reinstall.
d) Yes, I ran every cleaner (including CCleaner) to delete temp files.
e) Yes, I tried deleted the Quicktime folder and the two DLLs in windows/system32.
f) I have searched the user and apple databases and tried everything I could find.

iTunes displays the error message, and then when I click OK I get (garbage) text only on my desktop and have to shutdown the iTunes taskbar to get rid of it.

I've tried repairs, reinstalls, reinstalls with the standalone version, etc.

Any ideas?
Solved by codyjoe6534 on Apr 12, 2008 7:26 AM Solved
I just had the same problem.Tried every thing;nothing worked until I came across the post ref Comodo Firewall. I tried exiting it; but that did not work. I then uninstalled Comodo; I Tunes works ok again. I then re installed Comodo and I Tunes still works. Sounds crazy; but it must have something to do with the sequence of events. So uninstall your Comodo Firewall and I will bet you that your I Tunes will now work. I am going to try a different Firewall;so this does not happen again!!
  • plimpton Level 1 Level 1
    Same issues here. Are you using Vista x64 as well?
  • plimpton Level 1 Level 1
    Found the solution in another thread: http://docs.info.apple.com/article.html?artnum=304424
  • theaccusersgift Level 1 Level 1
    No, Windows XP Home.
  • theaccusersgift Level 1 Level 1
    Dear Sir:

    Thank you for your response. Unfortunately, you didn't read my OP. I already said I tried that. In fact, it was the first thing I tried.

    Please read my posts more carefully.

    Again, that you for your (attempted) help.

    But I still need a solution.
  • Spud Gun Level 1 Level 1
    I've had the same problem and tried uninstalling/reinstalling quick time etc etc

    I then read on another site that you have to remove COMODO FIREWALL from your computer. Don't ask me how this affects the itunes audio, but i tried it and it worked.

    itunes now works fine again.
    I know it's a strange answer but hopefully it will fix yours as well.
  • stkayleigh Level 1 Level 1
    what is comodo firewall? i tried to do a search for it on my computer, but could not find anything. im having the same problems with the audio configuration and have gone through the listed "solutions" that were stated in the first post.

    thanks.
  • theaccusersgift Level 1 Level 1
    Dear Sir:

    I exited Comodo Firewall and tried everything again with just Windows Firewall on.

    Still have the same problem. Apparently Comodo Firewall has absolutely NOTHING to do with my problem.

    I still need a solution.
  • codyjoe6534 Level 1 Level 1
    I just had the same problem.Tried every thing;nothing worked until I came across the post ref Comodo Firewall. I tried exiting it; but that did not work. I then uninstalled Comodo; I Tunes works ok again. I then re installed Comodo and I Tunes still works. Sounds crazy; but it must have something to do with the sequence of events. So uninstall your Comodo Firewall and I will bet you that your I Tunes will now work. I am going to try a different Firewall;so this does not happen again!!
  • stkayleigh Level 1 Level 1
    how do you know if you have comodo firewall? does it show up in list of programs on your control panel?
    because nowhere on my computer can i find comodo.. im assuming that means i dont have it. which then leads me to assume the uninstallation of it is impossible, thus making it impossible for me to fix the itunes drama. ha
  • swaan Level 1 Level 1
    I had the same problem. I disabled my firewall (Avast), then used the repair iTunes in the add and remove programs.

    It works fine now.
  • theaccusersgift Level 1 Level 1
    Thanks. Solution worked.

    1) Deleted Comodo Firewall and rebooted.
    2) Deleted Quicktime and iTunes and rebooted.
    3) Redownloaded latest version of iTunes off of Apple website.
    4) Installed iTunes and Quicktime. Works fine, no need to install standalone Quicktime.
    5) Decided not to reinstall Comondo, install Free Zone Alarm Firewall and rebooted.
    6) Gave permission in Zone Alarm for iTunes and Bonjour to run. Everything okay.

    What appears to be happening is that ever since iTunes 7.0.2, the iTunes install appears to be infected with an unknown trojen, probably a zombie spam engine. Since the iTunes developers would never knowingly develop such a thing, it probably means that the iTunes Windows developers platform/network is infected and Apple support hasn't detected the infection yet.
  • theaccusersgift Level 1 Level 1
    1) Yes, if you have Comodo Firewall, it shows up in Add/Remove programs.
    2) Other users have reported problems with other firewalls besides Comodo.
    3) So, if I were you, I would first try turning your firewall off and trying the reinstall of iTunes, and if that doesn't work, delete your firewall and reboot to run under Windows Firewall (only) and then try the reinstall of iTunes.

    If this works, then consider downloading a different firewall to avoid the problem in the future (that is what I did).
  • kirk simmler Level 1 Level 1
    I've tried all of those suggestions and still nothing. I'm going insane. It ***** because now I have no audio on my entire computer. Any new ideas anyone has would be great.