I bought a Macbook 1 month before the new ones came out....

I bought a Macbook 1 month before the new ones came out as did my Parents and Girlfriend.(based on my recommendation ) When I was shopping for one the salesmen at Best buy ad the Apple store told me i was buying a new mac, I asked them if 5 min after I bought it if there would be a new one coming out, and was told no at both stores. I'm a new mac user but have been thinking about making to move to apple from Microsoft for some time, I'm very happy with my macbook, but am pretty mad about being sold one under false pretenses. What should I do about this?

Macbook, Mac OS X (10.5.2)

Posted on Apr 10, 2008 4:12 PM

Reply
7 replies

Apr 10, 2008 4:29 PM in response to JefPrice

I'm not sure how it works, but if you bought it from Best Buy, ask if they have any sort of buyer protection. I was a manager of a similar store for a while, and if a customer bought something and the price dropped within a month, or if the product changed significantly within a month, you could exchange it. Apple stores don't work that way, but Best Buy might...I don't know if they do that on computer products, but they've done it for me in the past on other stuff.

Apr 10, 2008 4:42 PM in response to First Magus

exactly what first magus said. Unfortunately, there is nothing you can do. The same thing happened to me what I bought my iPod touch. I got the biggest they had (16gb) Then the next week they came out with the 32gb, and the 16 gb iphone, which made me mad because if they had an iphone that big at the time I would have got it. That's the only problem I really have with apple.

Apr 10, 2008 6:27 PM in response to JefPrice

JefPrice wrote:
I bought a Macbook 1 month before the new ones came out as did my Parents and Girlfriend.(based on my recommendation ) When I was shopping for one the salesmen at Best buy ad the Apple store told me i was buying a new mac, I asked them if 5 min after I bought it if there would be a new one coming out, and was told no at both stores. I'm a new mac user but have been thinking about making to move to apple from Microsoft for some time, I'm very happy with my macbook, but am pretty mad about being sold one under false pretenses. What should I do about this?


They're not lying. I bought my Macbook 1 month before the Santa Rosa Macbooks came out. I knew a revision was any time soon, but didn't realize it struck that fast with Leopard installed. Right now I'm still running Tiger on my Macbook. (Going to get Leopard soon). Unfortunately, this is how the computer industry work.

May 14, 2008 10:50 AM in response to JefPrice

You'll never be ahead of the curve when it comes to any technology. Improvements are made on a nearly weekly basis and all manufacturers have to do regular updates to remain competitive. The most important thing you need to do when buying a notebook is make sure that it is going to meet your needs for as long as you plan on keeping it. If it meets your needs today, unless your needs drastically change, it will likely meet your needs for some time to come. Granted we always want the "latest and greatest", but the vast majority of people don't tend to squeeze out every bit of performance from their machines... and when you're talking about releases this close together... the only way you will likely notice any performance difference would be to run a benchmark. It is true, the newer machines tend to perform better, get better battery life, and run cooler... but the changes in each of these areas are minimal. You really need to typically wait two years or so before machines will incorporate significantly greater technologies making an upgrade a real consideration.

May 14, 2008 2:42 PM in response to JoeyR

Hi,

The newer MacBook models are a bit better than the older models, but it isn't a big deal. It isn't like the difference between night and day. You might as well be pleased with the MacBook you have - it is a great machine.

I'd recommend not upgrading to the newer model. You'll lose money selling the older model and you'll pay a premium for the newer MacBook because it is just released.

Now you know the drill - Apple usually has new models approximately every May. You can tell new models are on the way because on-line retailers start to cut prices and/or offer free accessories so they can empty inventories of the older models.

The Apple store employees were being disingenuous telling you they had no idea new models were on the way. Of course they did, or at least it wouldn't be rocket science to for them to posit a pretty good guess. Keeping the impending release of new models secret to prevent decapitating sales of existing models may be, "good business," but as you know personally, isn't good customer relations.

A more customer-friendly attitude would be to offer modest discounts on older models while keeping brand new models at list price. If you're like me. you'd take the old model at a discount while the gadget freaks could pay full list for the newest product. That way, nobody feels bad.

Too bad that Sam's Club doesn't sell a full line of Apple products. A few years ago, I bought a Samsung monitor at Sam's. They cut the price $50 a month later. I took my receipt and they gave me the $50 plus tax back - no arguing or balking. Now that's service! I've gone back to Sam's for other purchases as a result. My guess is that you'll always pay full list at an Apple store - but you do get some perceived benefit of hand-holding and advice while you shop. If you know what you want, on-line sellers will save you money, but you'll forgo concierge service.

Bill

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I bought a Macbook 1 month before the new ones came out....

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